Customer Service Sales

NICOLE PERK

**** **** *** ***** **********, PA **237 216-***-**** ********@***.***

CAREER OBJECTIVE

Profit-oriented Fashion Industry Professional with an impressive record of accomplishments in retail management, sales and merchandising eager to contribute to the operations of a dynamic organization

AREAS OF EXPERTISE

Fashion Merchandising Planning/Buying

Visual Displays & Presentations

Product Development

CAD for Fashion Applications

Sales & Management Training

Profit & Loss Management

Vendor Relations

Special Event Planning

Sales Action Plans

Marketing and Customer Service

Growth & Revenue Enhancement

New Business Development

Key Achievements:

Received “Customer Service Book of the Quarter” for obtaining the best customer service departmental ratings based on customer feedback

Achieved “Department of the Month” designation multiple times due to outstanding sale increases, productivity and overall contributions to the entire store

Recognized as a mentor and leader to new managers; trained and promoted two assistants to successfully oversee their own departments

CAREER TRACK

NORDSTROM 2006 – 2010

Fashion and Fine Jewelry Department Manager, Pittsburgh, PA, 2008 – 2010

At Home Department Manager, Novi, MI, 2007 – 2008

Sales Associate, Beachwood, OH, 2006 – 2007

Played a key role in the successful launch of Nordstrom stores in Novi, MI and Pittsburgh, PA

Developed strong managerial skills and knowledge by completing the management training program

Enhanced department/business performance by drafting and executing effective action plans

Drove revenue gains by coaching, mentoring and developing a strong sales team

Managed an assistant manager and up to 12 employees, including coordinating scheduling

Strategically built strong relationships with vendors to optimize bottom-line profits

Enhanced sales by creating dynamic displays and overseeing all merchandising

Maintained open communication with buyers resulting in increased sales volume

Ensured customer satisfaction by overseeing customer service and proactively resolving any issues

Promoted / executed special events; maintained the show quality of the department

TARGET 2005

Manager Intern, Cleveland, OH

Collaborated with executives throughout the store to create effective sales plans

Developed and presented an innovative incentive program to upper management

Drove service excellence while supervising 6 team leaders

ACADEMIC CREDENTIALS

KENT STATE UNIVERSITY, Kent, OH 2006

Bachelor of Arts – Fashion Merchandising and Design (Minor: Business Admin – Marketing)

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