Executive/Administrative Assistant

CHERYL A. STEWART

PROFESSIONAL EXPERIENCE

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American Council on Education (ACE)

Executive Assistant/Office of Advancement 6/08 – 9/1/10

Responsible for providing general administrative support to the ACE Advancement unit; primarily supported the Vice President of Advancement and Strategic Planning, the Director and Assistant Director of Advancement and the Director of Membership as needed.

Managed data pertinent to the ACE Annual Meeting (logos, benefits, payments, etc.)

Mass mailings to prospects, 4 levels of Annual Meeting sponsors at timed intervals

Assisted in fulfillment of sponsor benefits

Maintained database of sponsor information

Coordinated travel for the Vice President of Advancement (secured hotel accommodations, air and ground transportation)

Maintained travel folders containing key information for foundation meetings

Occasionally created PowerPoint presentations for meetings

Coordinated staff meetings

Conducted prospect as well as market research

NRI Staffing/American Council on Education (ACE)

Administrative Assistant/GED® Testing Service 9/07 – 6/08

Supported the GEDTS staff in the day-to-day responsibilities of providing the vehicle (GED Tests) through which adult learners can certify their possession of high school educational credentials. This includes various tasks performed for individual units within the GEDTS: Executive Office, Special Populations and Partner Outreach

Public Broadcasting Service (PBS) 7/02 – 3/07

Sales & Marketing Assistant/Educational Video 9/05 – 3/07

Supported the PBS Educational Video staff in the day-to-day responsibilities of facilitating sales. This includes assisting the sales representatives with product information, services, marketing materials, sales newsletters, and the distribution of program samples, sales data, and other material as requested.

Managed logistics for PBS participation in the NCSS conference held at the Washington Convention Center

Managed wind-down of PBS VIDEOdatabase of America’s History and Culture, included collection of over $20,000 in revenue from lapsed subscriptions

Customer Service Coordinator / Account Manager, Adult Learning Service 2/04 – 9/06

Helped develop and filled new role of Customer Service Coordinator to improve client relations in profit generating business unit of PBS. Four months after introducing the position, PBS’ client satisfaction rating improved in all areas measured by the annual customer service survey.

Managed key customer accounts in assigned territory.

PAGE 2 CHERYL A. STEWART

Served as “front line” responder to all incoming customer inquiries, routing them to the correct parties to ensure that customer / station inquiries were responded to in the most efficient way possible.

Used client relationship management tool, Salesforce.com, to accurately track customer inquiries, maintain current contact information, and to assign follow-ups to team members.

Assisted in the sales process by vetting and assigning leads, following up with leads after conferences, making targeted calls to customers and prospects, etc. and other tasks as assigned by the sales and marketing team.

Customer Service Professional, PBS Video 7/02 – 10/03

Provided prompt customer service, order fulfillment, data entry, and research in a call-center environment.

Litton/PRC (Northrop Grumman) 11/00 - 12/01

Administrative Assistant

Provided administrative support for the Army Education-Education Incentives Branch.

Prepared Loan Repayment packets for eligible soldiers.

Researched and implemented more efficient and cost effective ways to locate LRP eligible soldiers.

New Hope Housing 1/00 - 10/00

Administrative Assistant

Provided administrative support for Executive staff.

Supervised volunteer staff.

Event and meeting planning for various employee functions and Board of Directors’ meetings.

Prepared new employee orientation packet, assisted in bi-weekly payroll processing for 70+ employees

Maintained office inventories, bank deposits, accounts payable and accounts receivable

OTHER EXPERIENCE

WorldCom, Assistant, Sales Operations, 5/1997 – 3/1998

Gifts in Kind International, Distribution Manager, Retail Donation Program, 5/1998 – 5/1999

WTTG-Fox Television, National Contracts Coordinator, 2/1990 – 2/1996

WNYB-TV49, Sales Assistant, 8/1988 – 2/1990

WAFB-TV 9, Traffic Assistant, 12/1981 – 6/1988

TECHNICAL SKILLS

Salesforce.com Customer Relationship Management Package

Oracle Applications, Oracle Discoverer

Raiser’s Edge

Microsoft Office – Word, Excel and PowerPoint

Cheryl A. Stewart

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EDUCATION

Currently pursuing Diploma in Theology, and Master of Divinity degree upon completion of Diploma Program, John Leland Center for Theological Studies, Falls Church, VA

Buffalo State College, Buffalo, NY-Communications

ACTIVITIES

Received Ministerial License, September 1, 2002

Associate Minister, Bethlehem Baptist Church, Alexandria, VA

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