Customer Service High School

Kenisha S. Jackson

*** **** ***** ******, ***.*A, New York, NY 10029

Telephone: 347-***-****

Email: *****************@*****.***

OBJECTIVE:

To obtain a position where my skills and experience may benefit your organization.

EDUCATION:

LaGuardia Community College, Long Island City, NY 12/2011

Customer Service Training Certificate

William E. Grady High School, Brooklyn, NY 09/2007-06/2009

High School Diploma Attained

PROFESSIONAL EXPERIENCE:

Rankin Welding Company, Staten Island, NY 07/2011-10/2011

Clerk

• Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

• Read and analyzed incoming memos, submissions, and reports to determine their significance and plan their distribution.

• Opened, sorted, and distributed incoming correspondence, including faxes and email.

• Filed and retrieved documents, records, and reports.

• Greeted visitors and determined whether they should be given access to specific individuals.

• Performed general office duties such as ordering supplies, maintaining records management systems, and performed basic bookkeeping work.

Hillaire Real Estate, Brooklyn, NY 11/2009-05/2010

William E. Grady High School (Volunteer), Brooklyn, NY 09/2008-06/2009

Receptionist

• Operated office equipment such as fax machines, copiers, and phone systems, and used computers for spreadsheet, word processing, database management, and other applications.

• Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals.

• Greeted visitors and callers, handled their inquiries, and directed them to the appropriate persons according to their needs.

• Set-up and maintained paper and electronic filing systems for records, correspondence, and other material.

• Located and attached appropriate files to incoming correspondence requiring replies.

• Opened, read, routed, and distributed incoming mail and other material, and prepared answers to routine letters.

• Completed forms in accordance with company procedures.

• Made copies of correspondence and other printed material.

• Reviewed work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommended revisions.

• Composed, typed, and distributed meeting notes, routine correspondence, and reports.

New Hope Shelter (Volunteer), Brooklyn NY 05/2008-06/2009

Tutor

• Maintained records of students' assessment results, progress, feedback, or school performance, ensuring confidentiality of all records.

• Prepared lesson plans or learning modules for tutoring sessions according to students' needs and goals.

• Provided private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests.

SKILLS:

• Diligent and proactive in all work areas

• Reliable, dependable, and hard working, with effective communication skills.

• Proficient in Microsoft Word, PowerPoint, and Excel.

REFERENCES FURNISHED UPON REQUEST

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