Customer Service Representative
Resume:
Jodi-Ann Howell
**** ****** *****, ********, ** *3810
**************@*******.***
Objective To obtain a position as a customer service agent
Skills • High energy
• Positive team player with excellent work ethic
• Flexible and Dependable
• Organization and prioritization skills • Passion for working with people
• Proven commitment to provide superior service
• Able to quickly and clearly communicate regulatory guidelines
• Time management skills
Computer skills: CMS, Microsoft Word, Excel, PowerPoint, typing (65 wpm).
Experience Customer Service Representative
Delta Air Lines, Tampa, Florida
Take inbound calls, helping passengers with existing and new flight reservations. Handles a wide range of customers worldwide. Answering travel questions and making customers feel comfortable flying Delta.
Accomplishments:
• Strong customer service skills, diplomatic and patient
• Function well in a fast-paced, high pressured atmosphere.
• Self motivated; able to set effective priorities to achieve immediate and long-term goals, and meet operational deadlines.
Jun 2007 to Present
Waitress
Steak and Shake, Lakeland, FL
• Delegated with giving dining service for over 50 customers
• Great knowledge of principles and processes for providing customer and personal services.
• Successfully handled, monitored and controlled whole food and beverage operations.
• Great people management skills with the ability to train and develop others.
Jan 2004 – May 2006
Education High School Diploma
Lakeland Senior High, Lakeland, FL
Maintained at 3.50 GPA
Secretary of Spanish Club
Member of Future Farmer of America
Honor classes
Oct 2002- May 2006
References Available on request.
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