Jodi-Ann Howell

**** ****** *****, ********, ** *3810

813-***-****

bxq757@r.postjobfree.com

Objective To obtain a position as a customer service agent

Skills • High energy

• Positive team player with excellent work ethic

• Flexible and Dependable

• Organization and prioritization skills • Passion for working with people

• Proven commitment to provide superior service

• Able to quickly and clearly communicate regulatory guidelines

• Time management skills

Computer skills: CMS, Microsoft Word, Excel, PowerPoint, typing (65 wpm).

Experience Customer Service Representative

Delta Air Lines, Tampa, Florida

Take inbound calls, helping passengers with existing and new flight reservations. Handles a wide range of customers worldwide. Answering travel questions and making customers feel comfortable flying Delta.

Accomplishments:

• Strong customer service skills, diplomatic and patient

• Function well in a fast-paced, high pressured atmosphere.

• Self motivated; able to set effective priorities to achieve immediate and long-term goals, and meet operational deadlines.

Jun 2007 to Present

Waitress

Steak and Shake, Lakeland, FL

• Delegated with giving dining service for over 50 customers

• Great knowledge of principles and processes for providing customer and personal services.

• Successfully handled, monitored and controlled whole food and beverage operations.

• Great people management skills with the ability to train and develop others.

Jan 2004 – May 2006

Education High School Diploma

Lakeland Senior High, Lakeland, FL

Maintained at 3.50 GPA

Secretary of Spanish Club

Member of Future Farmer of America

Honor classes

Oct 2002- May 2006

References Available on request.