Ana Sepulveda-Cesena

**** ********* ******

La Crescenta, CA 91214

626-***-****(C) 818-***-****(H)

bxga8l@r.postjobfree.com

Objective: Seeking a position where my technical, communication and decision-

making skills will be utilized to promote the continued growth and

success of your organization.

Qualifications:

Strong work ethic with the ability to work in a fast-paced deadline-driven environment.

Well developed communication and interpersonal skills; team player who is able

to multi-task.

Over 15 years of extensive customer service experience, utilizing effective problem solving skills.

Strong attention to detail.

Bilingual Spanish.

Type 60-65 wpm and 10-key by touch.

Experience:

Dilbeck Realtors, GMAC La Canada, CA

Accounts Payable/Receivable 10/08 to present

Process payroll and pay invoices using QuickBooks software.

Create and implement new invoicing procedures.

Invoice Asset Management companies for property maintenance expense

reimbursement.

Process daily deposits.

Review all incoming invoices and pay on a daily basis.

Organize and secure all files.

Audit all accounts for accuracy and mathematical accuracy.

Assist Spanish-speaking customers.

Follow all company policies and procedures.

Maintain a clean and organize stock room

Make recommendations to management regarding cost savings and profitability improvement.

VSI Medical Billing La Crescenta, CA

Office Assistant 04/07 to 08/08

Increased revenue by 9,000 per month from successful collection of past due insurance company and patient invoices.

Provided high quality service to patients regarding insurance changes and billing statement.

Maintained and filed over 200 confidential patient records.

Resolved patient’s questions and/or concerns.

Assisted Spanish-speaking customers.

Ana Sepulveda-Cesena

Countrywide Home Loans Rosemead, CA

Processor/Closer 01/98 to 03/07

Maintained a pipeline of 120 loans per month and finalized on a timely manner.

Oversaw entire loan process from initiation to finalization, including drawing

the legal documents for signing and sending to signing agents.

Approved loans, including verification of all documentation, such as meeting

required items conditioned from Underwriting Department.

Contacted customers and provided overview of the terms and conditions of the

loans.

Cleared Title of any liens or judgments.

Reviewed all signed documents from customers for accuracy and completeness.

Wired funds and balanced the wires on a daily basis.

Worked with time-sensitive information to meet daily deadlines.

Resolved complaints and issues in a timely manner.

Assisted in selling home loans to Spanish-speaking customers.

Education:

Glendale Community College Glendale, CA

Customer Service Certificate 03/07 to 06/09

Culinary Arts

Criminal Justice

Hospitality

References:

Available upon request

Contact this candidate