Customer Service Manager
Resume:
SHAUNA CAPUTI
Berea, Ohio **017
Email: ************@*****.***
SUMMARY OF QUALIFICATIONS
• Accurately managed a cash draw while managing customers needs and inquires
• Managed staff and job duties performed
• Excellent productive in a high volume, high stress, environment
WORK HISTORY
Assistant Manager/ Pizza chef
The Birdwalk Restaurant
Ellicottville, NY 14731
February 2006 – March 2011
• Excel in producing and cooking outstanding pizzas in a short period time
• Manage and over look all job duties performed through out the restaurant
• Effectively handle large volume of orders at any given moment
• Perform with high degree of accuracy
• Reduce amount of customer complaints with excellent performance
• Achieve high productive output while maintaining high quality
Catering Service Assistant/ Food Service Assistant
United Health Services
Wilson Memorial Hospital
Johnson City NY,13790
May 2010 – February 2011
• Accurately and confidently arrange and set up business party buffet choice
• Achieve high productive service and customer service through high quality
• Improve service through personality
• Serve accurate temperature food and put a smile on patients, doctors, and customers
Food Preparer/ Counter Person
Mcdonalds
Cheektowaga, NY 14720
September 2006 – July 2007
Food Preparer and Counter Person
• Improve the effectiveness of communications and interactions with others
• Communicate confidently with superiors, peers and subordinates
• Make sound decisions under pressure
• Plan, organize and compete takes in the shortest, most efficient manner
EDUCATION
Heart to Heart Care Center
Cleveland, Ohio
Successfully completed Nurse Aide Training, Certified Nursing Aide
Cuyahoga Community College
Parma, Ohio
Practical Nursing credits towards an Associates
Ridley Lowell
Binghamton, New York
Medical Assistant certification
Erie Community College
Buffalo, New York
Business Management credits towards an Associates
BOCES
Ellicottville, NY 14731
High School Graduation
REFRENCES
Laurie Barrett
Restaurant Owner
The Birdwalk Restaurant
5816 Route 242 E
Ellicottville, NY 14731
Robert Hollowell
Opening Manager
McDonalds
Cheektowaga, NY 14720
Dawn Caputi
Sales Coordinator
Foseco Inc
20200 Sheldon Road
Brookpark, Oh 14242
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