CLAUDIA MEJIA
Resume:
Claudia Mejia
Las Vegas, NV 89139
Home 702-***-****
Cell 702-***-****
**********@*****.***
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Summary
An Organized detail oriented individual with excellent analytical skills, versatility and strong customer focus. Proven ability to multitask, problems solve, work under pressure and meet dead lines.
● Customer Service Oriented
● Sensitive to matters of confidentiality
● Exceptionally Organized
Experience
CitiMortgage August 2006-June 2008
Operations Supervisor
Responsibilities included supervision of Mortgage Loan Consultants and Underwriters. Managed underwriting queues to establish business standards. Understood the funding obligation and process complied with the funding approval code of conduct by effectively funding all loans in a timely manner. Proactively reviewed pipeline with Loan Consultants and Mortgage Loan Consultants. Reviewed monthly sales volume projections (wish list) and confirmed ability to meet expectations. Regularly attended weekly/monthly calls with Area Sales Managers. Mentored Mortgage Loan Consultants and Underwriters based on credit and marketplace demands. Continually evaluated staffing capacity and skill set and identified training opportunities. Ensured all Mortgage Loan Consultants obtained Aus Certification and properly identify loans to be reviewed by AUS staff. Communicated regularly with Loan consultants, Customers, title, escrow and third party vendors in order to successfully move loans to closing. Approved timecards, vacations and leave of absences. When needed processed and closed loans in order to meet close of escrows dates.
● Demonstrated strong leadership skills
● Demonstrated knowledge of companies products, services and procedures
On Call Employee Solutions July 2005-December 2005
Mortgage It
Post Closing Supervisor
Supervised the post-closing department. Ran defect tracking report on a daily basis in order to clear all underwriting, funding and compliance issues. Audited all purchase, refinances and Heloc loans in order to ensure company meet all Federal and compliance regulations. Trained the post closing department via email. Created manual to clear most common trends for the branch. Cleared all suspended loans in order to sale them to the secondary market. Audited HUD and TIL’s in order to avoid over disclosing to borrowers. Worked with Brokers, Title and escrow companies in order to obtain documents needed to sale loans to Secondary Market. Knowledge of all regulations compliance laws, able to clear most suspense due to my experience. Organized the post closing department in order to priorities loans.
Countrywide Home Loans November 2002-June 2005
Treasure Bank-Suspense Coordinator
Reviewed and process request to adjust to loan funding records. Monitored target-funding dates to ensure all possible loans are purchased prior to the expiration date of commitment. Communicated with lenders in regards to findings request. Ran reports to ensure 24-hour follow up where completed to expedite the clearance of suspense conditions and loans purchase. Reviewed loan files and collateral documentation, ran frauditor on all files to detect any property flips. Took compliance test on a monthly basis and passed with 80% or higher. Worked closely with underwriting team.
●Received numerous awards for excellent customer service
● Exceeded Numbers in funding and reviewing of loans.
Union Bank of California
Financial Service Representative
Originated and processed consumer loans. Performed daily audits of new business accounts: verified correct account set up and completed all legal documentation required. Created profile of business accounts and authorized signers. Constantly identified cross sell opportunities. Demonstrated a broad knowledge of Federal Regulations and Compliance.
●Received 100% in mystery shops
●Received numerous awards for exceptional customer service
Skills
● Microsoft Office (Excel, Power Point, word)
● Outlook
● fluently write and speak Spanish
● 10 Key by Touch
● Type 75 wpm
● Computerized accounting
●Lotus Notes
● Navigate the Internet
Education
University of Phoenix- Bachelor of Science in Business Administration (in process)
The American School of Mortgage Banking- Certified Loan Processor
The American School of Mortgage Banking- Certified Conventional Underwriter
Regulatory University- On line- Certification of Federal and Compliance Regulations.
Automated Underwriting- Certified Aus employee (citimortgage) Credit and Income approvals and Full approvals.
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