Customer Service Representative

Objective To obtain a position that will enable me to use my strong organizational skills, educational background, and ability to work well with people.

To obtain a position that will enable me to use my strong organizational skills, ability to work well with people, outstanding customer service skills, clerical and general office skills will contribute to greater office efficiency and productivity.

Profile

Motivated, effective team player with exceptional communication and interpersonal skills. Adept at managing multiple, diverse tasks simultaneously; work well under pressure, ability to prioritize and multitask . Positive individual who sees challenges as opportunities. Ability to make sound, independent decisions related to management policies and/or procedures. Experience in handling customers in a high traffic office environment. Known for creating a positive work environment through strong interpersonal skills and service orientation. Self-directed, high energy problem solver committed to excellence. Excellent team-building skills.

Skills Summary

Attention to detail/accuracy

Report Preparation

Written Correspondence

General Office Skills General Knowledge of MS Office

Customer Service

Marketing & Sales

Professional Experience

FINANCIAL AID ASSISTANT

Processed financial aid checks and awards

Processed, routes, and enter data from financial aid forms

Prepared grant reports and enrollment reports

Responded to queries by phone, memorandum, and in person

Explained policies and procedures

Assisted with Financial aid information presentations

CUSTOMER SERVICE

Greet customers in-person and via telephone operating systems

Explained company policies, regulations and rates

Operated cash register, received cash and return change and refunds

PHARMACY TECHNICIAN

Retrieved prescription orders

Counted, poured, measured and weiged tablets and medications

Selected the proper prescription container

Created prescription labels

Prepared insurance claim forms

Maintained patient profiles

Completed cash register transactions

Took inventory of all medications

Employment History

AJ ENERGY – Union City, GA

Customer Service Representative, 2010 to Present

KROGER PHARMACY – Union City, GA

Pharmacy Technician, 2008 to 2009

ATLANTA METROPOLITAN COLLEGE – Atlanta, GA

Financial Aid Assistant, 2006 to 2008

ATLANTA METROPOLITAN COLLEGE – Atlanta, GA

Cashier, 2004 to 2005

Education

CLAYTON STATE UNIVERSITY 2009 to Present

ATLANTA METROPOLITAN COLLEGE – 2006-2009

- ASSOCIATE’S of SCIENCE

ADVANCED CAREER TRAINING 2003-2003

- BUSINESS ADMINISTRATIVE CERTIFICATE

Contact this candidate