Administrative Assistant

Jeffrey G. Plumb

**** **** ****** ****, #*, Phoenix, Arizona 85020

Phone: 480-***-**** / Email: ********@*******.***

OBJECTIVE

An administrative position involving increasing tasks utilizing skills to fullest potential.

QUALIFICATIONS

Typing - 65 wpm. Ability to handle multiple tasks and to work in a fast pace environment with a strong sense of urgency.

Software-2007 Outlook, Word, Excel, and PowerPoint

EXPERIENCE

TriWest Healthcare Alliance, Phoenix, Arizona

03/19/11 – Present

Data Integration & Report Specialist I, Program Integrity

Responsible for the development of Provider Profiles and the initial analysis of the output data from the FAMS System utilizing Excel spreadsheets; creating data visualization, cluster and profile data analysis to select outliers, and identify trends / patterns utilizing FAMS profiles by utilizing internal system programs (COGNOS, TACC, WRDA, and FileNet) for detailed research related to provider(s) and/or beneficiary(ies); responsible for preparing FAMS or COGNOS reports to support Meritorious Case submissions, TMA Lead Requests, and routine referrals; assisting in the research and design of FAMS Model building process.

TriWest Healthcare Alliance, Phoenix, Arizona

04/01/10 – 03/18/11

Senior Administrative Assistant to Vice-President of Internal Audit and Corporate Compliance,

Director of Internal Audit, Director of Program Integrity

Internal Audit

Responsible for performing a wide range of administrative duties with high degree of confidentiality and discretion which include; drafting correspondence and memos, scheduling appointments and meetings, making travel arrangements, processing documents, receiving and directing visitors and incoming telephone calls, recording and distributing meeting minutes, opening, sorting and distributing mail, sending and receiving faxes, conducting research and gathering information, filing, and operating standard office equipment. Also assisted HIPAA Advisor while on medical leave.

Program Integrity

Responsible for providing daily clerical support services requiring use of department software programs (FaxBrowser, FACTS, WRDA, etc.), office equipment, filing, distribution of daily departmental correspondence; scheduling and coordinating meetings, events, interviews, appointments and/or similar activities for Director, which may include coordinating travel; utilizing efficient use of all documentation systems for communication, tracking, trending and reporting purposes, including but not limited to FACTS, WRDA, case files, database files and work activity logs; and assisting Director and Supervisor(s) in ensuring timeliness standards are maintained in accordance with TRICARE Operations Manual (TOM).

TriWest Healthcare Alliance, Phoenix, Arizona

12/30/06 – 03/31/11

Administrative Assistant to Director of Program Integrity

Responsible for providing daily clerical support services requiring use of department software programs (FAX Browser, FACTS, WRDA, etc.), office equipment, filing and distribution of daily department correspondence; scheduling and coordinating meetings, events, interviews, appointments and/or similar activities for Director, which includes coordinating travel; utilizing efficient use of all documentation systems for communication, tracking, trending and reporting purposes, including but not limited to FACTS, WRDA, case files, database files and work activity logs; and assisting Director and Supervisor(s) in ensuring timeliness standards are maintained in accordance with TRICARE Operations Manual (TOM).

TriWest Healthcare Alliance, Phoenix, Arizona

04/03/05 – 12/29/06

Human Resource Assistant for Director of Compensation and Recruitment, Compensation Manager,

Recruitment Manager, and Recruiters

Assisted the Director of Compensation and Recruitment by maintaining an ongoing audit of new hire files, maintaining Employment Eligibility Verification (I9) forms, creating and communicating weekly new hire report to Executive Leadership Team, and maintaining access and scheduling of meeting rooms. Assisted the Compensation Manager by entering compensation data into PeopleSoft, compiling data bases and completing compensation surveys, and other basic clerical duties. Assisted the Recruitment Manager and Recruiters, and the recruiting process by; participating in job fairs, sending application and hiring packages, candidate assessments, drug screening, preparing offer letters, closing and organizing job folders, sending new hire notifications, and reviewing new hire files for completeness, performing PeopleSoft and eRecruit system data entry, and other basic clerical duties such as filing, faxing, emailing, copying, processing incoming mail, and other various duties as assigned. And assisted other areas within the Human Resources office as needed.

Associated Staffing, Phoenix, Arizona

02/14 - 04/03/05

TriWest Healthcare Alliance -Data Entry/Provider Services

11/01/04 - 02/03/05

United Blood Services - Donor Recruitment/Scheduling Coordinator

Maintained blood drive calendar through calendar program (RecruitMax 2.5); prepared daily, weekly, and monthly production and forecasting reports (Access 2002); Heroes for Life Program, maintained coordinator production (Web / Excel 2002). Assisted Donor Recruitment Manager, IT and Operations with special projects and reports and some daily responsibilities while out on leave. Assisted Marketing Department with varies projects and promotions (High School Program, Valentines for Life Event, Weekend Mall Blood Drives, Blood Center Promotional Supplies, Blood Drive Statistics); telephone; and other assigned duties.

04/26 - 10/08/04

TriWest Healthcare Alliance Assistant to the Executive Assistant to the President and CEO

Assisted Executive Assistant with Executive travel arrangements, including making airline and hotel reservations through company’s travel agency and online booking system, typing of itineraries, and making any necessary changes. Assisted in answering telephone in Executive area. Assisted other Executive Administrative Assistants in Executive Area as directed.

OfficeTeam, Phoenix, Arizona

Glendale Elementary School District - Data Entry 03/16 - 04/02/04

Creative Network - One Day Mailing Project 04/12/04

Sheraton Crescent Hotel - Catering Department - Administrative Position 04/06 - 04/09 & 04/14 - 04/23/04

EDUCATION

American Institute, Phoenix, Arizona August 1993 Associate of Applied Science Degree, Paralegal Studies

Lamson Business College, Tucson, Arizona December 1984 Associate Degree, Administrative Secretarial Program.

Pima Community College, Tucson, Arizona Business and Restaurant Management Courses.

Santa Rita High School, Tucson, Arizona 1982 Graduate, College Preparatory and Business Courses

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