Customer Service High School
Resume:
Jennifer L. Warren
West Olive, MI 49460
*****************@*****.***
OBJECTIVE
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Looking to obtain full-time or part-time employment in Retailing, Cashiering, Child Care, and/or General Labor where my skill and abilities will enhance your company. OJT Eligible through Ottawa County Michigan Works. Work Keys Certified.
EMPLOYMENT HISTORY
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Roadside Specialist/Customer Service Rep, 02/2011 - 01/2012
Novo 1, Holland, MI
Responsibilities included: conferred with customers by telephone to provide information about products and services, to take and enter orders, or to obtain details of complaints.
• Checked to ensure that appropriate changes were made to resolve customers' problems.
• Referred unresolved customer grievances to designated departments for further investigation.
• Contacted customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
Direct Care Worker, 04/2010 - 02/2011
Falco Corp., Allegan, MI
Responsibilities included: assisted cognitively disabled adults with daily living activities at in a 24/hour residential facility.
• Administered bedside and personal care, such as ambulation and personal hygiene assistance.
• Prepared and maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor.
• Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running errands.
• Performed health care related tasks, such as monitoring vital signs and medication, under the direction of registered nurses and physiotherapists.
• Transported clients to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle.
• Instruct and advised clients on issues such as household cleanliness, utilities, hygiene, nutrition and infant care.
In store/Crew, 08/2005 - 04/2010
McDonalds, Allegan, MI
Responsibilities included: maintained sanitation, health, and safety standards in work areas. Served customers that specialize in fast service and inexpensive carry-out food.
• Cleaned food preparation areas, cooking surfaces, and utensils.
• Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
• Placed food and drink orders and received payment from customers.
• Read food order slips and received verbal instructions as to food required by patron, and prepared and cooked food according to instructions.
• Washed, cut, and prepared foods designated for cooking.
• Cooked and package batches of food, such as hamburgers and fried chicken, which are prepared to order or kept warm until sold.
• Cooked the exact number of items ordered by each customer, working on several different orders simultaneously.
• Requested and recorded customer orders, and computed bills using cash registers, multicounting machines, or pencil and paper.
• Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
EDUCATION
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Associates Degree (In Progress) - Psychology
University of Phoenix, AZ
High School Diploma - General Studies
Allegan High School, MI
CERTIFICATES / LICENSES
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Work Keys Certificate (Bronze) ACT: National Readiness Certification, MI
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