Customer Care Service

Pepsi (Persida) Rosario

***** ******** **. *** *** Humble, TX 77338 **************@*****.*** 281-***-****

Objective

To further my career, expand my knowledge, and to experience different aspects of life.

Professional Experience

Continental Airlines – Houston, Texas 1997 - 2010

Customer Care Lead (2002 to 2010)

Serve as Customer Care Lead for a major airline with flights both Domestic and International

As a customer care lead, handled an average of 15 phone transfers per hour.

Assist passengers with Reservations One Pass

Worked as an Elite desk agent assisting Elite members with booking reservation

Increased employee knowledge by assisting with development and implementation of product-awareness.

Enhanced employee performance by training agents via AAD support desk.

Oxygen desk: took orders regarding oxygen for passengers, insured regulations were followed and bottle count was accurate and complete.

One Pass Service Center: Ensured that One pass member accounts received the correct amount of miles credited to their account

Assisted in the refund department

Assisted in general customer care

Flight Attendant (Continental Express Airlines – 2000 - 2002)

Flew 20 -24 flights per week both Domestic and International

Performed safety checks of the aircraft prior to passengers boarding

Prepared and served snack and beverage service

Assisted passengers with their needs in flight

Ramp Lead Agent (Continental Airlines – 1997 - 2000)

Prepared gates for arrivals and departures

Loaded and unloaded aircrafts of passengers baggage

Education and Training

Surgical Tech / Phlebotomy Medical Academy of Houston – Houston, Texas

Associates of Science in Nursing SCHOOL OF NURSING – Philadelphia, Pennsylvania

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