Customer Service Assistant

BASHEBA PORTER

** ***** ****** #* • Dorchester, MA 02122

*************@*****.*** • H 617-***-**** C 617-***-****

QUALIFICATIONS PROFILE

Reliable and self-motivated professional with excellent communication and leadership skills,

complemented by organizational strengths and desire to help others, offering exceptional

service within the Education industry.

Customer Service: Ensure client satisfaction and goal achievement by consistently following

through on operational requirements. Manage client interaction as well as inventory and staff

processes to ensure accuracy and streamline efforts.

Communication: Build solid professional relationships and clearly communicate ideas, both

orally and in writing. Experienced in leading teams and providing key information to

facilitate goal achievement. Support training and coaching processes.

Computers & Administration: Highly organized and able to multitask, streamlining office

processes for productivity; demonstrate keen attention to detail. Technologically proficient

utilizing software programs including Microsoft Word, Outlook, Internet Explorer, and

Excel.

Strengths & Accomplishments: Adept in communicating with people from different

backgrounds and supporting organizational efficiency. Work well independently or within

teams; draw from leadership experience to provide solid team support; demonstrate

consistent willingness to learn; quickly master new concepts and processes.

PROFESSIONAL EXPERIENCE

YMCA LINKING HANDS – Dorchester, MA (2008 to 2010)

YMCA OF GREATER BOSTON – Roxbury, MA (2007 to 2008)

Teacher’s Assistant

Assisted teachers of preschool classrooms in preparing students for elementary school.

Oversaw groups of several young children, ensuring safety and providing

comprehensive care. Organized activities and helped individual students in developing

basic reading, writing, and math skills.

Key Achievements:

Communicated effectively with teaching professionals, parents and students to collaborate in

reaching goals.

Demonstrated ability to provide leadership and comprehensive organizational support.

RAINBOW CLOTHING STORES – Roxbury, MA

Assistant Manager (2005)

Provided team leadership within fast-paced environment for retailer of women's clothing

and fashion accessories. Delivered excellence in customer service through

communication and organization. Held accountability for departmental operations,

including service desk, cashiering, shrink, documentation, merchandise presentation,

advertising approval, special promotions, freight processing, and inventory control.

Key Achievements:

Ensured customer satisfaction through individual assistance; provided key product

information.

Demonstrated ability to implement policies while achieving organizational goals.

Communicated consistently with management and upheld positive interactions with staff;

assisted in providing staff training.

KOHL’S – Walpole, MA

Merchandising Associate (2003 to 2004)

Worked within team to support processes, including freight, signage, and accuracy

checks. Utilized communication skills and attention to detail to accurately complete all

tasks within established timeframes. Responsible for inventory processes, including

maintaining appropriate levels and liaising with vendors.

Key Achievement:

Frequently commended for solid work ethic and efficiency.

JUDGE ROTENBURG CENTER – Canton, MA

Mental Health Assistant (2002 to 2003)

Provided support for non-profit residential school offering special education services to

children and adults with often life-threatening behavior disorders. Communicated

effectively with staff and students to accomplish daily objectives. Facilitate organizational

time management and organization.

Key Achievement:

Demonstrated leadership in daily activities to reach both short- and long-term goals.

*** ** *** ** ***

~ Additional experience includes caring for terminally ill patients as Personal Care Associate

at Coolidge House, a convalescent center in Brookline, MA ~

BASHEBA PORTER

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