Human Resources Customer Service

ELIA RUIZ

PO BOX ******

Royal Palm Beach, FL ***21

Cellular 561-***-****

******@***.***

[ Human Resources ] / [ Benefits Administrator] / [ Benefits Manager ]

Summary

More than 18 years of human resource professional experience. Background includes benefits administration, new employee orientation, payroll, training, staff development, and customer service. Continually promoted and assigned increasing responsibility and accomplishments. Proven abilities in organizing workflow and utilizing a proactive approach to problem solving. Work closely and effectively with employees at diverse levels as the liaison for human resource affairs. Demonstrated commitment to leadership through positive contributions in boosting employee morale.

Experience

Florida Crystals Corporation, West Palm Beach, FL 2010 to Present

Benefits Administrator

Developed and implemented Wellness Program. Easily establish rapport with people of all ages, cultures, and beliefs. Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations. Guided new employee orientations and supervised employee training. Fielded calls from staff on 401(k) and benefit plan problems and questions. Effective in stressful situations. Helped prioritize work schedules and delegated assignments. Detail-minded with a good eye for balance and organization. Compiled reports and records. Computer literate. Effective open communication. Express self very well. Can make a point and convincingly express an opinion. Effective written and verbal abilities. Friendly, personable, and easy to work with. Experienced in various computer programs and the Internet. Dealt directly with vendors. Scheduled and carried out insurance open enrollments for several related subsidiaries.

Osceola Farms Co., Pahokee, FL 1994 to 2010

Personnel/Insurance Clerk

Facilitated training programs and department meetings. Worked in a full-service human resources operation for 3 departments and 250 full-time and seasonal employees. Experienced in various computer programs and the Internet. Documented all employee training. Guided new employee orientations. Fielded calls from staff on 401(k) and benefit plan problems and questions. Closely coordinated with all departments to ensure smooth operation. Assisted with reference checks and processed resumes. Assisted during contract negotiations with developing cost data for benefit programs under negotiation. Arranged travel and lodging for selected applicants. Directed new hire screenings that included investigating previous employment history, checking references, running background checks, and scheduling drug screenings for possible employment. Experienced in coordinating and facilitating sexual harassment, discrimination, and diversity training. Compiled and completed all unemployment paperwork. Organized and presented safety seminars. Notified employees of changes in benefit programs. Performed all new employee orientations and administered the company benefit plans. Managed benefits and administration pertaining to all employees. Helped interpret and guide employees through benefits selection. Conducted accident investigations. Presented company policies, procedures, philosophy, and benefits to new employees. Posted job openings and extracted resumes from the Internet.

Osceola Farms Co., Pahokee, FL 1988 to 1994

Receptionist/Clerk

Easily establish rapport with people of all ages, cultures, and beliefs. Examined employee files to answer inquiries and provide information for personnel actions. Prepared listing of vacancies and notified eligible workers of position availability. Selected applicants having specified job requirements and referred to employing official. Explained company insurance policies and options to employees and filed claims and cancellation forms. Recorded employee data, such as address, rate of pay, absences, and benefits, using a personal computer. Maintained and updated employee records to documenting personnel actions and changes in employee status. Compiled and typed reports from employment records.

Education

NOVA Southeaster University, Ft. Lauderdale, FL

M.S., Human Resources

GPA: 3.0. Have completed 6 credit hours

Palm Beach Atlantic University, West Palm Beach 2010

Bachelor of Science, Organizational Management

James Madison High School, Norcross, GA 2001

H.S.

Julieta Matamoros Business School, Managua, Nicaragua 1986

Secretary

American Nicaraguan School, Managua, Nicaragua 1984

H.S.

Skills

• Bilingual: English and Spanish

• State of Florida Notary Public

• Microsoft Excel, Word, SAP, Lawson, Lotus 123

• Confidential Correspondence and Data

• Document Creation and Maintenance

• Editing and Proofreading

• Executive Travel & Itinerary Arrangements

• Appointment Scheduling

• Knowledge of Office Equipment (Copier/Fax)

• Confidential Records Management

• PC Operations/Data/backups

• Medical Billing Procedures/Terminology

• Payroll Preparation

• Data Entry

• Fred Pryor Seminar: Essential Skills for First-Time Managers or Supervisors

• Microsoft Excel Level 1 Training

• Microsoft Excel Level 2 Training

• SkillPath Seminars: Personnel/HR Assistants Workship

• Padgett Thompson: Managing for Results

• Lorman Education Services: HIPAA for Employers

• Lorman Education: Strategies for Effective Employee Recordkeeping

• EEOC: Technical Assistance Program Seminar

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