Manager Customer Service
Resume:
LISA RIDGELY
Westminster, MD *1158
Phone 410-***-****
Cell 443-***-****
E-mail *********@*******.***
Summary of Qualifications Senior payroll professional with 20+ years of experience in all aspects of payroll management including; extensive knowledge of federal and multi-state regulations and reporting requirements, project management and implementation, analytical problem solver, and documentation of processes and procedures. Creative and collaborative systems thinker, with excellent problem solving skills focused on systems and process improvements to accommodate for best practices while ensuring the provision of exemplary service.
Work experience
03-10/Current
Group Benefit Services/GBS Payroll Plus
Manager, Client Implementations (Promoted to in January 2011)
Implement new integrated clients on the payroll and benefits systems
Developing Benefit/Rules Chart and PayChoice Client Codes
Facilitate Implementation Meeting with Administration and establishing timeline for set-up of system, testing, and training for clients
Coordinate implementation process for Timekeeping System Clients and facilitating on-site training for Administrators/Managers/Employees
Prepare User’s Guide and other support materials for clients for training and ongoing administration purposes
Report writing for clients
Facilitates training for clients for benefits and payroll systems.
Conduct follow-up Customer Care Conference Calls with clients following first payroll cycle
Payroll/HR Administrator (still currently performing below duties along with my new role)
Process Payroll for 200+ associates: plus all payroll reconciliation for accounting department
Implemented new payroll system (Millennium 3 to Paychoice)
Process all transactions: direct deposit, child support, tax exemption changes, and garnishments, 401k
Report writing for Finance department and for QA
Conduct Interviews
Complete back ground checks
New Hire Orientations
Work with HR team to for annual open enrollment
04-09/03-10
Towne Park LTD
Payroll Manager
Developed and implemented team building, associates relations, coaching, corrective action plans
Develop and maintain SOP’s for the payroll department
Supervised team of 4 to complete accurate bi weekly payroll for over 6200 Employees
Implemented Ulti pro payroll and HR: (conversions from Valiant Payroll system : ADP PCPW, Cort payroll system)
Develop reports for Finance and for balancing/QA
Maintain Timesaver, IVR (Vision), Timetrak (timekeeping systems), Etime
Prepare and present formal training presentations (webinars and training material) for leadership group and account managers
Collaborated with field managers, HR team, and Finance department to improve accurate and timely payroll and general ledger
Ceridian tax- implemented MasterTax
Unicru/kronos (on line hiring)
Project implementation lead – UTA, Unicru. Etime IVR
Developed successful Auditing tools
SAS 70 Compliance – maintain integrity of all processes
Escheatment process
Implement new processes and write new policy and procedures
Reconcile payroll liability and GL account (Great Plains)
Partnership with third party tax (Ceridian), tax conversion filing, Multi Jurisdiction application/filing. Applied for new districts/states
End of quarter and year end balancing
01-09/04-09
Contractor for US House of Representative (Woodside)
Payroll/Benefits Analyst
Lawson 8.0
Analyzing the process of payroll for numerous offices
Reconcile payroll liability and general ledger accounts
SAS 70 Compliance – maintain integrity of all processes
Multi-state payroll
03/07-01/09
ADP, COS Division
Payroll Supervisor
Client - Wyndham Hotel
Supervisor of 14 employees
Over see payroll for 25,000 employees, weekly and bi-weekly
Implemented new deductions, earnings codes, locations, clock numbers, memo codes
Working relationship with outside vendors (Oracle, Talx, and Merrill Lynch) to maintain interfaces and to balance
Analyze the processing of Union Pay, Retirement, legal settlements, severance, and FMLA
Multi-state payroll
Balancing of 401k, 401k Loans, 1065E
Partnership with the tax department to prepare Quarterly and year end taxes. Tax conversion filing, Multi Jurisdiction application/filing
End of quarter and year end balancing
Oversee Manual Check processing- 100-200 manual checks daily
SAS 70 Compliance – maintain integrity of all processes
Partnership with implementation teams to bring new companies and groups live
Escheatment process
Reconcile payroll liability
09/05-03-07
Long View Nursing Home
Payroll/Personnel Manager
Bi-weekly payroll for over 190 employees
Process transactions: direct deposit, child support, tax exemption changes, garnishments
Manager of Nursing Assistants 70+
Reconcile payroll liability and general ledger accounts
ADP
Safety officer
Staffing recruitment
Coordinator of learning/training classes
Back ground checks, reference checks, I-9
Record keeping of Employment and health files
Compute pay increases, retro pay, manual checks, and bonus’
Training and orientation of new employees
Researched and chose insurances for facility; health, vision, dental, work-mans comp
9/04 to 8-05
Continuum Care at Sykesville
Director of Human Resource/Payroll
Bi-weekly payroll for over 170 employees
Process transactions: direct deposit, child support, tax exemption changes, garnishments
Manager of 4 people, receptionists and Marketing Asst.
Reconcile payroll liability and general ledger accounts
Data entry from time sheets into excel spreadsheet and then export and import into ADP
Safety officer
Staffing recruitment
Coordinator of learning/training classes
Back ground checks, reference checks, I-9
Record keeping of Employment and health files
Compute pay increases, retro pay, manual checks, and bonus’
Implement the ADP system at facility
Biweekly Labor analysis
Decreased employee turnover by 33%
Decreased overtime by 50%
Training and orientation of new employees
Trained employees in Excel, M Word, and PowerPoint
Researched and chose insurances for facility; health, vision, dental, work-mans comp
5/02 to 9/04 (per Diem to fulltime 9/22/03)
EMA, Inc. Sykesville, MD
Payroll Clerk
Bi-weekly payroll for over 1,100 employees
Process transactions: direct deposit, child support, tax exemption changes, garnishments
Compute pay increases, retro pay, manual checks, and bonus’
Tracking of vacation, personal, sick and comp time
Weekly statement reports on overtime
Monthly State reports
Importing and exporting info from Atstaff, SAP, Peopletrak, Kronos, to the ADP system
Payroll financial statements preparations
10/02 to 9/03
Carroll Insulation Sykesville, MD 21784
Payroll/Scheduling Manager
Daily payroll of 80+ employees
Scheduling of all incoming jobs (next day service)
Daily contact with contractors and employees
Checking employees in and out and keeping track of job quality
A/R, A/P
1978-2001
Caples Concrete, Inc Westminster, MD 21157
Vice President
Family Owned Business
Managed payroll and payroll taxes
Performed all accounts receivable and payables
Performed all banking responsibilities
Managed all office duties including but not limited to: Customer service, Human Resource, insurance, taxes, and financial statement…
Education:
Carroll Community College Westminster, MD
Business Degree (pursuing)
2009- Paytrain – CPP certification
2009- Gallup Training
2008 – Manager Training
2006- Certified in Tax preparation
1995 - Phlebotomy Certification
1990 - Real estate licensing for Maryland
1984 - Office Management and Tax preparations
Computer and Office Skills:
Microsoft word, Excel, Power point, Ulti-Pro, Cognos, Millennium, PayChoice, ADP (EV4 and PCPW), Report Smith, SAP, Lawson, Soliman, Kronos, Atstaff, ADP General Ledger, Peoplesoft, Access, Timetrak, TimeVantage, Timesaver, Core, Valiant, IVR (Vision and Etime), Great Plains
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