Customer Service Accounts Payable

Rachel Ybarra Praytor

**** *** ******* ******, **** Park, TX 77536, Home 281-***-****, Cellular 713-***-****, Email: ****@***.***

Education

University of Houston Clear Lake, Clear Lake, TX

Bachelor of Science in Business Management

Fluent In Spanish

Accounting, 1993

San Jacinto College, Deer Park, TX

General Studies

Deer Park High School, Deer Park, TX

Professional Profile

Customer service professional offering 10+ years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Proficient in the following Microsoft applications including; MS Word, Excel, PowerPoint and Outlook. Speak Spanish fluently.

• Broad-based qualifications in administrative, billing and business support functions. Reliable and dedicated. Honor confidential nature of information.

• Work efficiently and effectively as self-starter in busy environment handling many tasks simultaneously. Initiate action and follow through to conclusion of any commitment. Capable of mastering new skills.

• Exceptional organizational skills; work effectively under pressure and stress. Prioritize workload and multi-task. Conscious of deadlines; possess a good sense of urgency.

• Thrive in a team environment as either team player or leader. As group leader, use people skills to build group involvement, increase participation from group and facilitate agreement.

Experience Summary

Account Representative/Human Resources - Certified Staffing. Houston, TX 1999 - 2003

• Generated and increased business with customers in need of Certified Staffing services through cold calling, marketing and continuous interaction.

• Maintained customer information, invoices, and new purchase orders via the company's database.

• Pursued all orders from the origination to the termination of the contract.

• Provided troubleshooting to ensure each transaction is handled professionally and accurate.

• Completed quality control checks at the conclusion of each job assignment.

• Monthly Performance Evaluations

• Generated weekly, monthly and quarterly reports, which contained information regarding pay/billing rates and purchase order data.

• Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality services.

• Extensive recruitment, interviewing and assessments.

Accounts Payable - Perry Homes. Houston, TX 1997 - 1998

• Handle accounts payable, payroll, turnaround documents, vendor information and billing services, as needed. Process month-end closings and monthly reports. Use Excel and McCosker mainframe to manage accounting data.

• Prepared and mailed payroll checks to numerous contractors and suppliers of the company and maintained documentation in the filing system.

• Cross-reference documents against the computer database to ensure accurate invoices.

• Reconciled and distributed payment to multiple vendors. Distributed daily general operating reports.

Operator - Nabisco Foods. Houston, TX 1993 - 1996

• Operated and scheduled maintenance on the equipment utilized to package the product line.

• Ensured the work area and equipment was sanitized through the shift.

• Trained new employees on safety and operating procedures.

• Increased the role and importance of customer operations.

Accomplishments

• Established and maintained effective business relationships with external and internal customers, improving communication between customers and company.

• Handled accounts payable and billing services, as needed. Processed month-end closings and monthly reports. Used Excel and HP mainframe to manage accounting data.

• Regularly take on added responsibilities involving spreadsheet management and other duties.

• Streamlined business processes within the office, which significantly increased operational efficiency levels.

• Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.

Organizations

SHRM (Society Human Resource Management)

Professional References

Available upon request

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