Customer Service Sales

Velda Shannon-Walker Cellular: 615-***-****

*** ********* ******, *******, ********* 37087 *********@*****.***

www.facebook.com/veldashannonwalker www.linkedin.com/in/veldashannonwalker

“My expertise in pricing, quality, customer relations and administrative support will increase your

company’s global profitability.”

Objective

Experienced professional seeking a position with Austin Allen Company, in the area of Materials Planners/Schedulers Automotive Manufacturing where my proven skills, extensive employment history and education may be utilized to help the organization achieve annual sales goals and produce a solid new customer foundation.

Skills and Accomplishments

Sales and Marketing- Corporate level responsibilities, which included assisting sales representatives with technical inquiries, computer training and develop new business opportunities.

Purchasing and Pricing- Knowledge and experience in the development and implementation of customer pricing at various levels and volumes.

Problem Solving and Customer Service- Provided quantitative information to insure corporate forecasting targets. Solved complex issues at Fanuc Robotics, Houghton International, Akebono Engineering Center and Aladdin Temp-Rite LLC. Coordinated with a variety of account managers and customers to ensure that pricing discrepancies were resolved. Call Center Representative experience. New Associate training and monitoring.

Computers/Systems- Proficient in Lotus 1-2-3, Professional Write, Corvu, Data 3 (AS400), MS Office 2007 (Excel, Word, Access and PowerPoint), Business Planning and Control System, Standard Query Language Training, DEC System, Telemagic Data System, MS Outlook/Exchange, Lotus Notes, ERP/MRP Systems, QAD, Corvu, SAP, Internet Research ,Covisint, Ford (GPIRS) Supplier Portal & WERS, and Chrysler Supplier Portal. CSM Worldwide Automotive Forecasting System. GGIS Navigational System, Oracle, JD Edwards System, BAAN, CCM and Avaya. Cyberquerry, and the Mazada Supplier Portal

Professional Experience

Carlex Glass America Lebanon, Tennessee

Customer Service Analyst October 2011 – May 2012

Analyze inventory levels to ensure that the Ford of Canada and other automotive

glass customer’s orders are filled at 90% or above.

Work with the Ford release report daily to monitor the Supplier Delivery

Performance Ratings numbers were achieved.

Communicate with the District Managers, international and domestic customers

Assist customers with weekly reporting information.

Fanuc Robotics America Rochester Hills, MI

Customer Account Representative January 2011 – May 2011

Field in-bound robotics new, spare parts and software inquiries from the Avaya system..

Research pricing discrepancies in CCM.

Monitor spare parts inventory, to insure that orders are filled in a timely manner.

Issued quotations upon request from customer via telephone, fax and e-mail.

Entered robotic and software orders, utilizing the BAAN system.

Handle special automotive customer and non-automotive customers.

Houghton International Troy, MI

Purchasing/Account Representative November 2010 – January 2011

Processed supplier purchase requisitions using the JD Edwards system.

Follow-up with outside vendors and site managers to insure that fluid care orders are shipped in a timely manner.

Enter order receipt confirmations in the company system.

Monitor the department filing system and insure that documents are received.

Field customer request.

Convergys In-Bound Call Center-(2000+ employees) Warren, MI

Account and Sales Representative June 2010 – November 2010

Processed General Motors customer navigational request.

Recommended subscription upgrades for navigational services.

Process Hand Free Calling minute payments and packages via credit card.

Ensure that the subscriber is comfortable with the OnStar system, as part of the Blue Button Welcome Call process.

Run remote diagnostics probes on subscribers vehicles.

Process roadside and emergency request.

Akebono Engineering Center/Brake Corporation Farmington Hills, MI

OEM/OES Sales- Account Representative (Internal Support) December 2006 - November 2008

Monitored OES customer brake tooling/prototype order pricing and program information.

Act as the liaison between the Directors, Sales Managers and Program Managers.

Field internal and external customer request. Investigate pricing and invoicing discrepancies.

Assist the Senior Sales Representatives with daily reporting functions and reports.

Ensure that all orders are produced in a timely manner to meet program deadlines.

Create Drawing Release Notices for prototype and tooling drawings.

Initiate tooling pricing RFQ’s for Tier 1 and Tier 2 customers.

Processed Development Proposal information for the executive team member’s approval.

Akebono Engineering Center/Brake Corporation Farmington Hills, MI

Aftermarket Division Customer Service and Billing Representative May 2003 to December 2006

(Lead Team Member)

Processed orders for brake customers in QAD.

Answered customer inquiries.

Updated customer sales order logs.

Issued credits for Return Goods and Customer Claims.

Handled international orders, shipping documents and tracking information.

Applied correct discounts and allowances to customer order.

Created and monitored pricing for the credit matrix for the department.

Researched backorder issues to ensure proper shipping time.

Processed Tier 1 supplier and OEM-OES billing invoices.

Resolved system problems in QAD.

Create supplier and customer schedules.

Researched forecasting and fill rate information via CORVU and QAD for upper management.

Created department work instructions for Aftermarket and OES use.

Trained new associates on daily procedures and system work instructions.

Additional Work Experience

Asurion, (Road Rescue Merrimac) In-bound Call Center Nashville, TN

Cellular Insurance Telephone Claims Representative June 1999 to September 2002

Aladdin Temp-Rite, LLC – Nashville, TN

Customer Service and Billing Representative April 2001 to September 2002

Technical Service Coordinator February 2000 to April 2001

Pricing Auditor/Coordinator August 1996 to February 2000

Cumberland Swan, Perrigo of Tennessee Smyrna, TN

Pricing Auditor July 1993 to September 1995

Quality Assurance Documentation Auditor November 1991 to July 1993

Training

Nissan Corporation- Supplier Training Daimler Chrysler-Supplier Training Ford WERS Basic Training

Smyrna, Tennessee Auburn Hills, Michigan Dearborn, Michigan

October, 2005 November, 2006 February, 2008

Education

University of Tennessee, Chattanooga Chattanooga, TN

Bachelors of Science- Buying April, 1989

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