Customer Service Manager
Resume:
Keena Dion JONES
OBJECTIVE: To obtain a management position which offers growth, potential, and allows me to utilize my management, customer service, and negotiation skills.
EMPLOYMENT
September 2009 – February 2012 Toms Bar and Grill Owner
• Direct sales and profitability of full service restaurant founded in 1935
• Specialized in steak and seafood serving only dinner 5 days a week
• Managed 12 associates including bar tender, cooks, servers, host, bus person
• Develop adverting strategies, layouts, and designed for print
• Created, developed, and enforced operational system, producers, hand books, check list, job descriptions, and incentive programs
• Budgeting and cost control
• Front and back of house operations
• Payroll/P&L management
• Restaurant and kitchen design
10/04 - 12/10 Enterprise Rent-A-Car, Bloomington, IL – Branch Manager - Responsible for the management of branch office supervising six employees with monthly sales in excess of $200,000.00.
• Increased branch profitability by $10,000 monthly
• Collaborated with District Manager, in the field, to increase business
• Interviewed, hired, mentored, trained/developed, managed, evaluated, and promoted staff
• Marketed, advertised, and promoted the company
• Inventory control, management, and deployment of fleets of vehicles
• Generated account information and tracked profits analyzing data to improve productivity
• Communicated, influenced, and interact with customers, vendors, and coworkers
• Organized special events and conducted contests
• Solicited new accounts
• Built relationships with new and existing clients, customers, and vendors
• Collected accounts and received new inventory
2003-2004 - YMCA, Mattoon, IL
• Yzone Coordinator/Supervisor/Mentor - Planned and implemented weekly activities for appropriate age groups. Monitored YMCA Youth and Teens during community hours. Supervised additional Yzone staff. Promoted and advertised program. Responsible for record keeping of attendance, events, number of participants by age/sex, and number of volunteers.
• “Just Be” Program Coordinator - Planned and organized “out of school” days for middle school students. Scheduled events and made arrangements for guest speakers. Conducted surveys. Supervised, developed, promoted, advertised, and marketed events.
• Assistant to Youth Athletic Director - Organized youth games. Ensured games started on time. Responsible for equipment being on site for games and picked up after games. Substituted for youth directors and coaches when needed.
2000-2006 - U.S. ARMY – Second Lieutenants – Honorable Discharge
• Top of Class at advanced individual training
• Repaired weapons and cars
• Squad leader for squad of 10-15 people
EDUCATION
• Eastern Illinois University, Charleston, IL - Bachelor of Arts- Speech Communications, August 2003
Radio Station - Board Operator and Disc Jockey. Assisted in organizing station fundraisers.
ROTC – Supervised and held accountable for up to 50 people. Organized meetings and activities. Taught classes.
• Coaching License: Basketball and Football
Computer Skills: Microsoft Word, Excel, Acrobat Reader, Internet Explorer, WordPerfect
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