Manager Customer Service

Valerie Garrett

**********@*****.***

Permanent Address:

**** **** ***** ***** *** C

Glen Burnie, Maryland 21061

757-***-**** Cell

Objective: Seeking a career in event planning with a successful company that will further my learning in event planning and where I will obtain highly marketable skills and experiences dealing with every aspect the business.

Skills:

• Excellent customer service skills

• Creative thinker and very organized

• Able to meet deadlines

• Reliable and trustworthy

• Easy learner

• Skills in writing and editing

• Skills with Microsoft Office, including Word, Excel, and PowerPoint

• Great writing and verbal communication skills

• Excellent attention to detail

• Respectable team player and team leader

Education:

George Mason University Fairfax, Virginia

Major-Communications Concentration- Public Relations

Minor-Business Management August 2006-May 2010

Business Experience:

CVS Crofton, Maryland

Shift Manager September 2011 to current

• Managed a team of 15 employees

• Stocked merchandise

• Assisted customers with their purchases, refunds, questions by person and telephone.

• Managed store when Store Manager and Assistant Manager were off duty

Wal-Mart Arbutus, Maryland

Zone Merchandise Supervisor April 2011 to September 2011

• Managed a team of more than 20 employees

• Divided up tasks

• Assisted customers with their purchases, refunds, questions by person and telephone.

• Managed store when Store Manager and Co-managers were off duty

• In charge of several departments, including electronics, toys, photo lab, wireless center, and internet orders

Toys R Us Chesapeake, Virginia

Supervisor January 11 to May 2011

• Helped customers with their purchases and questions

• Managed store when Store Manager is off duty

• Assisted customers with their purchases, refunds, questions by person and telephone.

• Oversaw all cash register operations and maintenance of the front area of store

• Managed specific sections: focusing on section resets, price labels, and item management

Toys R Us Williamsburg, Virginia

Store Team Lead July 10 to January 11

• Managed a team of 10 employees

• Helped customers and team with their purchases and questions

• Hired employees and made weekly schedules

• Set the store up and disassembled the store

Toys R Us Fairfax, Virginia

Supervisor September 08 to July 10

• Helped customers with their purchases and questions

• Encouraged employees to find new ways to “add-on” to customers’ sales

• Assisted customers with their purchases, refunds, questions by person and telephone.

• Oversaw all cash register operations and maintenance of the front area of store

Toys R Us Newport News/Fairfax, Virginia

Sales Associate March 04 to September 08

• Helped customers with their purchases and questions

• Stocked merchandise

• Assisted customers with their purchases, refunds, questions by person and telephone.

Volunteer Experience:

SPCA, Newport News, Virginia May 2008-Current

• Help take care of dogs by cleaning cages and playing with the dogs

• Take pictures of dogs for the Petfinder website, and create profiles for each animal

Greenwood Elementary School, Newport News, Virginia September 2002-April 2011

• Tutored students in reading and math

• Helped teachers with papers and grades

• Helped with school events, such as the carnival and PTA meetings

Activities:

• Member, Filipino Culture Association (FCA) September 2006-Current

• National Honor Society April 2005-June 2006

• Yearbook Editor September 2005-June 2006

Achievements:

• Writing Excellence Award for undergraduates for the Spring 2010 semester at George Mason University

Contact this candidate