Trainer - Sales
Resume:
DENNIS W. KYLE
***** ***** ****** ▪ Athens, Alabama
Cell: 256-***-**** ▪ Email: *******@***.***
COPORATE TRAINER/SALES PROFESSIONAL WITH 7+ YEARS OF TEAM-BUILDING & BUSINESS DEVELOPMENT EXPERIENCE
PROFESSIONAL PROFILE
A highly skilled, ambitious, and customer-focused trainer, manager, and independent contributor with an impressive record of accomplishments in high-volume, business to business sales environments. Results-oriented professional with an exemplary track record of success in developing new business and market share, driving sales, and maintaining client relations in highly-competitive arena. Recognized as a team player and performer able to successfully and efficiently resolve issues and consistently meet established goals and exceed key performance objectives. Effective motivator, mentor, and leader with a “hands-on” management style. Superior interpersonal, negotiation, and organizational skills with the innate ability to communicate soundly with employees, co-workers, management, and clients. Proven track record in increasing organizational productivity and conformance.
CORE COMPETENCIES
• Personnel Management • New Business Development • Revenue Enhancement/Growth
• Sales Instruction/Coaching • Customer Service/Support • Profit Attainment
• Team Training/Development • Staff Recruitment/Retention • Employee Development
• Forecasting • Inventory Management • Performance Evaluations
• Staffing & Scheduling • Relationship-Building • Client Relations/Retention
• Needs Assessments • Sales Strategy Development • Presentations
PROFESSIONAL EXPERIENCE
United Rentals Acworth, GA Mar.2008 – Nov. 2008
Inside Sales Coordinator
• Initiated the sale and rental of available equipment/inventory; sold contractor supplies.
• Identified accounts, initiated direct sales calls, and successfully penetrated new business.
• Established relationships with a variety of customers; retained, enhanced, and grew existing business.
• Averaged twenty five (25)+ outbound calls per week.
• Provided exceptional service to clients and ensured customer satisfaction; handled customer concerns and suggestions during as well as follow up after each sale.
• Created and implanted showroom displays and marketed merchandise.
Results/Accomplishments:
• Consistently met and exceeded aggressive sales goals through suggestive selling.
• Instrumental in increasing branch revenue and profitability.
• Recognized by managers as a self-motivated professional who consistently delivers outstanding results through problem solving, communications, and interpersonal strengths.
Hertz Equipment Rental Marietta, GA Dec.2004 – Feb. 2008
Corporate Trainer, Southeast Region
• Spearheaded the recruitment, training, staffing, scheduling, and development of company personnel.
• Developed and implemented training for all new hires, existing employees, and newly promoted personnel including branch managers, inside/outside sales representatives, maintenance technicians, and branch administrators; delivered the training in both classroom and one-on-one environments; led safety and first responder classes.
• Trained staff in all systems and procedures, sales techniques, company policies and procedures, and product knowledge; techniques included solutions-based selling. consultative selling, up-selling, and cross-selling skills.
• Initiated and conducted ride-a-longs with new and veteran sales representatives.
DENNIS W. KYLE RESUME PAGE TWO
PROFESSIONAL EXPERIENCE (CONTINUED)
• Actively prospected new clients and initiated relationships through cold calling, referrals, and networking.
• Generated new business and forged solid client relationships; developed loyal customer base and referral network.
• Prepared and presented sales proposals, managed accounts, and handled entire sales process.
• Assisted walk-in and phone-in customers.
• Acted as liaison between sales representatives and the service department.
• Cooperated with neighboring branches in an effort to locate equipment and deliver optimal service to each guest. Dispatched drivers to deliver and pick up equipment in a time-efficient manner.
• Collaborated with key personnel throughout the region to facilitate equipment sales and rentals.
• Traveled extensively to locations across the Southeast Region.
• Completed paperwork in accordance with company procedures.
Results/Accomplishments:
• Promoted from Sales Coordinator to Corporate Trainer, February 2006.
• Proven track record of success in outstanding customer service, communication, ethics, and personal performance.
• Contributed to high growth rate in sales and productivity of retail activities with personal leadership, instructional ability, analytical skills, and sales experience.
• Improved and strengthened employee and customer relations/retention.
CompUSA Huntsville, AL Feb.2002 – Aug. 2004
Sales Manager
• Performed day-to-day operations including: sales, human resources, customer service, ordering, inventory control, payroll, scheduling, and P&L management.
• Developed cost center objectives and goals.
• Met aggressive daily sales goals.
• Directed a full-time staff of ? employees; planned staff schedules to ensure adequate manpower coverage.
• Spearheaded the recruitment, training, staffing, scheduling, and development of company personnel.
• Created and executed customer retention and referral development plans, and staff incentive, training, and development programs.
• Assisted customers with merchandise selection and address guests’ requests and needs.
• Conducted demonstrations and presentations.
Results/Accomplishments:
• Led the team in merchandising; established price points in a direction that appealed to company executives as well as customers.
EDUCATION/ADVANCED TRAINING
Wesley College, Dover, Delaware
Coursework Completed Towards Degree in Business Management
Air Force Technical School, Wichita Falls, Texas
Aerospace Propulsion Degree
Graduated with Honors
Langevin Professional Development Seminars Attended During Tenure at Hertz:
▪ Advanced Instructional Design ▪ Instructional Techniques for New Instructors
▪ The Advanced Training Manager ▪ Train the Trainer ▪ Web-Based Training
MILITARY SERVICE
Training Instructor/Aircraft Mechanic (E-4), United States Air Force
February 1997 – February 2001
Honorable Discharge
▪ Basic Training Honor Graduate ▪ Senior Airman “Below the Zone”
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