Manager Customer Service

JIM BRIZEK

*** ********* ***** ~ Sinking Spring, PA 19608-9776

610-***-**** http://www.linkedin.com/in/jimbrizek *******@*****.***

Manufacturing Executive

As a senior level operations manager with global experience I am committed to exceeding customer expectations through exceptional quality products, timely product delivery and value enhanced processes. Proven and highly experienced LEAN facilitator driven to remove waste, create product flow increasing profits through cost reducing projects. Ability to build coalitions and high performance teams ensures maximized results in matrix organizations. Having worked within a matrix organization my multi-tasking skills have been built energized by out-of-the-box challenges. Collaborative and inclusive communicator known for promoting high moral and ethical integrity through leadership-by-example. Leveraged MBA to deliver results in international assignments.

CORE COMPETENCIES

• Lean Manufacturing

• Process Improvement

• Kaizen facilitation

• Union Negotiations

• Hydraulic Systems

• R&D designing • Flow Production

• Project Management

• Capitol Planning

• Business Development

• Global Procurement • Budgeting

• Materials Mgmt

• 5S Facilitation

• Cost Control

• ISO 9001 planning • Metallurgical Science

• P&L Analysis

• Quality Assurance

• OSHA/DEP/EPA Experience

• Vibration Analysis

PROFESSIONAL EXPERIENCE

DORMA Architectural Hardware, Reamstown, PA

Director of Operations 2002 to 2011

Directed the operations of two manufacturing factories located in Reamstown, PA and Steeleville, IL producing $75M+ in sales. Key responsibilities included, Production, Manufacturing Engineering, Quality, Purchasing, Materials Management, and R&D. Direct reports included nine department managers with a total staff in excess of 120.

LEAN Process Improvement

• Improved product time to market by removing process waste reducing manufacturing total time to market by 66%. Utilized process mapping, Kaizen events and visual shop controls to transform the Reamstown manufacturing facility to support the new global strategy.

• Employed day-by-the-hour boards to measure process effectiveness and efficiency. Deployed Operational Method sheets, which guided production personnel activities and supported quality operations. Extensively instituted Kan Ban systems reducing work in process inventory and creating a self-sustaining balanced production cycle with savings of 1.5mm.

Operations / Project Management

• Successfully led multi disciplined project teams developing and introducing new products. Executed detailed Gantt chart planning ensuring project time lines and budget control. Successfully concluded 14-month total facility transformation completing the project 3 months ahead of schedule producing an additional $900K savings over and above the planned $3.1M in annual savings.

• Led development and introduction of new product designs while eliminating older models maintaining seamless deliveries. Managed a four-year Operations Excellence project producing P&L cost of operations by 20% over a five-year period.

Consensus Building

• Conducted monthly, multi-departmental manager meetings creating common direction and commitment to business goals. Facilitated topic discussions providing financial, marketing, customer service, and operations information enhancing interdepartmental business synergy creating an atmosphere of understanding and agreement.

• Presented PowerPoint driven financial, market awareness, customer feedback information along with production measures and expectations at monthly staff meetings. Reviewed Key Performance Indictors covering safety, quality, delivery, and business related costs.

JIM BRIZEK PAGE TWO

610-***-**** http://www.linkedin.com/in/jimbrizek *******@*****.***

Production Manager 1986 to 2002

Managed DORMA Reamstown hydraulic door closers division manufacturing efforts encompassed multiple machining departments, assembly, painting, packaging and shipping disciplines. Key responsibilities other than production activities included factory safety, applying company policy, and hiring production members. Managed seven direct reports supporting over 100 production, and management staff.

LEAN Process Improvement

• Process mapping of entire production area including all disciplines. Analyzing each process group to eliminate value-absorbing waste. Significantly reduced departmental batch production leading to greater production flow efforts and dramatically reducing work in process inventory.

Operations / Project Management

• Commissioned and installed multi million dollar machining centers producing machined aluminum door closer castings. Developed ergonomic packaging methods that improved shipping quality while increasing packing through put.

Facilitation

• Working with direct reports we designed and implemented departmental job training and capabilities formatting. Defined four-step capability schedule: unskilled, skilled, trainer, and trainer teacher. Staff members increased their production value by completing the various steps. Teamwork increased as departments became increasingly cross-trained improving value add of all manufacturing staff.

CARPENTER TECHNOLOGY, Reading, PA

Technical Assistant Hot Rolling Mills 1979 to 1986

Provided engineering technical assistance for automatic and manual Hot Rolling Mill operations. Coordinated production and maintenance work activities while incorporating outside contractor assistance. Coordinated supplier purchases and controlled production inventories.

EDUCATION & PROFESSIONAL DEVELOPMENT

MBA – Operations Management, SAINT JOSEPH’S UNIVERSITY, Philadelphia. PA

BS – Mechanical Engineering, PENN STATE UNIVERSITY, University Park, PA

Executive Management Course, AMERICAN MANAGEMENT ASSOCIATION, Washington D.C.

PROFESSIONAL ASSOCIATIONS

Presented LEAN Process Techniques at American Society of Quality Engineers (ASQ) and

American Production Inventory Control Society (APICS), Reading Chapters

INTERNATIONAL BUSINESS EXPERIENCE

Conducted business in Germany, Austria, Dubai UAE, China, Republic of Korea (South Korea),

Republic of China (Taiwan) and Singapore

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