Inside Sales Position Watson/Dwyer Inc.

SUMMARY

Senior services Sales Representative with a strong background selling services in the computer industry. Interfaced with customers to positively effect corporate profitability. Through mergers and acquisitions, was a strategic member on a team and individual basis, resolving customer concerns in field and corporate environments. Created a positive work environment working through new service portfolios as a result of the mergers.

PROFESSIONAL EXPERIENCE

ISI TELEMANAGEMENT SOLUTIONS, Schaumburg, IL 2006-8/07

Service Sales Representative

• New Business and Renewal Services Sales Rep. Individual and Team. Selling a full range of Call Accounting software solutions for all customer bases. Working with Channel Partners, i.e. Cisco, Insight, Verizon

HEWLETT PACKARD, Schaumburg, IL 2002-2005

Service Sales Representative

• New Business and Renewal Services Sales Rep, Individual and Team. Supported commercial accounts including Abbott Labs, Metropolitan Water, AON, Advocate Healthcare, McDonalds and Miller Brewing.

• Sold new portfolio of services to existing and new customers.

• Increased service sales in the Small Medium Business Sector.

• Increased service revenues meeting team quota and goals.

• Retained and grew renewal business.

• Focus on working with HP business partners.

• Sold contract services at warranty expiration.

COMPAQ, Schaumburg, IL 1999-2002

Inside Services Sales Representative

• Sold to Corporate, Enterprise and SMB customers.

• Retained renewal business.

• Converted warranty contracts at expiration to day one contracts.

• Up selling services on current renewal contracts.

DIGITAL EQUIPMENT CORP., Elk Grove Village, IL 1978-1999

Installed Services Sales Representative

• Consistently maintain $4M in service sales contracts annually.

• Sell contract to warranty customers to increase revenues.

• Maintain contract renewal customers’ hardware and software.

• Sell software portfolio to new customers providing additional revenue to Digital.

LYNDA J. POLLAK Page two

Installed Services Sales Representative ( continued )

• Provide revenue forecasting and actuals.

• Heavy interaction with original equipment manufacturers and Digital authorized distributors to enhance sales revenues.

• Sell full service maintenance contracts to customers who presently are not under contract with Digital.

• Up sell customers with multi-vendor equipment.

• Sell complete moving package to customers relocating entire site and/or computer room.

Sales Support, Rolling Meadows, IL 1978-1987

• General support of sales representative in all aspects of their job responsibilities.

• Customers’ issues.

• Contract management.

• Pricing.

• User group interface.

• Customer presentations.

EDUCATION

Business Administration, University of Miami, Coral Gables, FL

AWARDS

E- Awards - Migrating Customers from Direct with HP to Indirect with Partners 2005

Teamwork Excellence Award - for contribution to Miles Kimball’s Migration Team 2004

Unsung Hero Peoples Choice Award – Special recognition for going above and beyond the job parameters. Voted on by peers and managers 2001.

SAA Award – Special Achievement Award for showing tenacity, proactive approach, bringing in revenue, and keeping lines of communication open with customers. 1995, 1996

DEC 100 – Award for excellence in achieving sales goals. 1991, 1992

NORTZ Award– For maintaining a high level of performance 1991,1992

SEL Award – Sales Excellence leadership awarded for highest quarter revenue and annual revenue for fiscal year 1990 amounting to 161% of budget 1990

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