Customer Service Sales
Resume:
Linda Winbush
Memphis, TN 38125
*********@*****.***
QUALIFICATION
Years of experience in customer service, sales and project co-ordination; proven ability to direct work flow in an accurate, timely and efficient manner; personable, highly motivated individual with interpersonal ability. Organization, ability to multi task and meet deadlines and the ability to work independently as well as part of a team.
EDUCATION
Melrose High School, Memphis, TN
University of Memphis, Memphis, TN
EXPERIENCE
ServiceMaster, Memphis, TN 2009 – 2011
Terminix National Account Coordinator
* Supervision of national account clients to include the following key responsibilities:
Word Order dispatch, Quality Control, Service disputes and issues, Billing and Problem
resolutions.
* Follow up to verify service is delivered efficiently and effectively.
* Responds promptly to customer needs, identify and resolve problems in a timely
manner.
* Must be able to multi-task with a sense of urgency, as well as customer service mindset.
Service Master, Memphis, TN 2008-2009
Program Co-Coordinator
* Coordinate orders with local exchange carriers for adds, moves, changes and
disconnects.
* Coordinate acquisitions.
* Order data equipment along with voice and data circuits.
* Research billing issues.
* Input reports on Excel and Microsoft systems.
United Way of Metropolitan Atlanta, Atlanta, GA 2007 - 2008
Client Referral Agent
* Offered complete customer service in responding to inquiries for information on child
support.
* Assessed callers needs using the principles of active listening and advocate for callers
in assessing resources as appropriate.
* Demonstrated and maintain proficiency in effectively using STARS database soft base
and maintain accurate records of client information on each call.
* Maintained an acceptable level of call handling and customer service performance and
completed all scheduled training.
BellSouth Telecommunication, Kennesaw, GA 2004 - 2007
Sales Associate/Customer Support Representative
* Consulted with customers to recommend and sell various telecommunications
products and/or services to meet customer’s needs.
* Handled escalated phone calls from customers regarding service, bills and repairs.
* Interact with on-line systems while communicating with customers.
* Consistently met and exceeded sales objectives and expectations with 100% in
customer feedback surveys.
* Issued adjustments and assist in disconnecting accounts at customer’s request.
Verizon Logistics, Atlanta, GA 1997 - 2002
Customer Service/Collection Specialist
* Responsible for heavy telephone communications with customers regarding delivery
of various telephone equipments.
* Processed return authorizations for defective telecommunications equipment and
applied credit adjustments related to customers accounts.
* Analyzed, updated and maintained customer accounts on a daily basis.
* Responsible for inventory audits and purchasing procedures.
* Prepared written correspondence and sales presentations for customers.
MCI Telecommunication Atlanta, GA 1992 - 1995
Customer Service Representative
* Responded to customer complaints, resolved problem elements, research and resolve
invoice discrepancies.
* Assisted with long distance calling needs, recommended calling plans, calling cards
and set up personal 800# numbers.
* Provided prompt handling of incoming inquiries from customers.
REFERENCES AVAILABLE UPON REQUEST
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