Customer Service Assistant

Kathleen M. Clothier

**** ********** ****** ~ Beloit, Wisconsin 53511 ~

Phone 608-***-**** ~ E-Mail: ************@******.***.***

Objective:

My objective is to obtain Marketing Position where I can contribute my expertise in marketing, agriculture, and organizational skills to produce positive results in a team setting.

Education:

University of Wisconsin-Whitewater, Whitewater, WI

Bachelor of Arts (B.A.) Graduated: May 2008

Major: Interpersonal Communications

Minor: Advertising

Related Coursework: Organizational Communication, Listening Behavior, Principles of Public Relations, Multimedia Production, Persuasion, Health Communication and Social Support, Foundations of Advertising, Advertising Copywriting and Layout, Cross-Cultural Communication, Communication Research Methods

Work Experience:

City of Beloit-Department of Public Works, Beloit, WI Marketing Intern

The Department prides themselves on customer satisfaction and $27.1 million in annual operating budget 5-07/10-08

4-10/present

Report to the Director of Public Works. Responsibilities include: conducting projects start to finish including

primary and secondary research, attending professional meetings and providing input, planning and executing

field-trips, phone interviewing, preparing statistical data

• Documented and compiled a formal report for Flood Declaration for the Federal Emergency Management Agency

• Created and update Krueger-Haskell Golf Course website

• Created a user-friendly brochure for shelters and rental spaces for citizens to utilize

• Created and distributed fliers, brochures and public service announcements

• Worked with the municipal program MUNIS to evaluate, sort and balance budgets and keep

proper data management

• Attended a Federal Emergency Management Agency meeting to execute a plan for the state of Wisconsin in a

case of natural disaster

• Compiled, created and executed PowerPoints for Safety and professional meetings

• Researched and input information for the Emergency Manual for the City of Beloit

• Managed, scheduled and coordinated both the Harry Moore and the Krueger pool concession stand

• Researched, created and compiled Spill Control Prevention Plan for the Department of Public Works Facility

Clothier Genetics, Clinton, WI Assistant Manager

6/00-present

• Effectively marketed and sold Clothier Genetics breeding stock

• Assisted in the production of soybean, wheat, corn and oat crops from preparing the soil to harvesting

• Operated machinery such as Combine, Tractors, Skidsteer

• Assisted in the day to day operations for our farrow to finish hog operation

• Maintained and updated the hog herd with shots, pedigrees etc.

• Showed hogs at several county fairs as well as Wisconsin and Minnesota State

• Created a website and brochures for Clothier Farms

• Created a marketing campaign to increase awareness and business for our premium Berkshire hogs that are grown locally and marketed internationally

Clinton Community School District Substitute Teacher

A rural school district with dedicated staff 10-09/present

• Establish classroom management and discipline

• Implement the primary teacher’s plans

• Work collaboratively with administration and peers

• Establish a foundation and positive rapport with the students

University of Wisconsin-Whitewater, Whitewater, WI Office Assistant

Communications Department 9-06/5-08

Reported to the Department Chair and assistant. Responsibilities included: organizing the

departments, operations, assisting students and faculty

• Served as a resource and liaison to students and faculty, utilizing interpersonal and customer service skills

• Assisted the Secretary in day to day operations

• Responsible for delivering U.S. and Campus Mail

• Maintained Confidentiality

Activities:

• English as a Second Language translator (September 2003-May 2004), UW-Whitewater, Students with Disabilities-Note taker (January 2007-May 2008), Merrill Community Center- After-School Volunteer (September 2007-May 2009), Beloit International Film Festival Volunteer (February 2010), Krueger-Haskell Golf Course Committee Secretary (April 2010-present)

• Computer knowledge: Microsoft Suite, In Design, Adobe Photoshop, Dreamweaver

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