Project Management
Resume:
I am working in glister Technologies Pvt Ltd for multiple roles were i have business analyst experience
RESUME
Ajithnagar
Kelamabakkam,
Chennai - 600 103.
Mail:******.************@*****.*** Mobile: 812-***-****
AJITHA.SR
Career objective
To lead in the field of IT research with the acquired knowledge and there by serving the organization.
Educational Qualification
Type of course Name of the institution Percentage of marks Year of studying Project work
B.E Information Technology Vinayaka Mission University in Aarupadai Veedu Institute Of Technology, Chennai. 75% 2005-2009 Aggressive Elimination of Replicas using Randomized protocol
(self project)
CRM knowledge:
Customer Relationship Management; great team building and leadership skills; expert in strategic business plans; strongly motivated and enjoy working in a team environment; Core Competencies include:
• Excellent oral and written communication skills
• Highly proficient in managerial skills
• Great presentation and organization skills
• Good technical knowledge
If I become a CRM Consultant
• Responsible for identifying the clients’ CRM needs and fulfilling them
• Effectively plan and handle CRM projects
• Responsible for working with project management team
• Responsible for designing, implementing and analyzing CRM database
• Provide online support to the customers
• Responsible for effective business plans that will improve the business
• Arrange training programs for the clients
• Responsible for handling a team of project management
• Provided end-to-end Client Relationship Management service
• Analyzed process of CRM systems and developed more effective CRM systems
• Provided CRM solutions
• Provided training to the clients on CRM
• Responsible for preparing business strategies and plans
• Maintained a good rapport with the clients and team members
Professional SKILL:
Excellent knowledge of Computer skills
Highly proficient in using MS office (Excel, PowerPoint, Word)
SOFTWARE SKILL:
SAP(ABAP).
Experience
Organization: SUTHERLAND GLOBAL SERVICES, Chennai.
Period : From Dec2009-Till APRIL 25th 2011
• Worked as a Technical Consultant
• Skills: DELL computers testing (performance, OS troubleshooting with all s/w issues)
• Attending the call & solving s/w complaints and fixing the issue immediately.
• Warranty, failure analysis and educating the customer.
• Process auditing the calls and doing a resolution.
Special Attention towards customer
Client satisfactions and providing 100%resolution for each and every individual customers.
EXTRA-CURRICULAR ACTIVITIES
• Industrial visit:
O Cosmosoft Technology, Nungambakkam.
O Paper presented: Nanotechnology at National level symposium held in Vel’s Srinivasa College of Engineering.
• State Level seminar Participated on Technology Development in Computer ERA held in Prof.Dhanapalan College for Women (Arts & science).
•I have participated in National level symposium held in SSN College of engineering
PERSONAL DETAILS:
Father’s Name : RAJ.M.E
Date of Birth : 8th July 1986
Gender : Female
Languages known : English, Tamil (talking & reading), Malayalam, Hindi (Writing)
Nationality : Indian
Marital status : single
Permanent Address : Platno: 3/469 BethelHome, Ajithnagar,Kelambakkam, Kancheepuram district.
DECLARATION
I hereby declare that the information mentioned above is true to the best my knowledge.
AJITHA.S.R
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