Management,Project Management Service Business Administrative
Resume:
Monique Reynolds
San Ramon, CA
*****************@*****.***
Administrative Assistant that is diverse, proactive, and creative with the ability to solve problems without being prompted.
Profile
● More than 8 + years’ diverse experience in an Administrative role with strengths in details, problem solving, trouble-shooting, and planning/implementing assignments with a proactive procedure.
● Ability to prioritize task and work independently.
● Productive team player with project management skills.
● Skilled technically with the ability to learn new software quickly.
● Excellent verbal and written communication.
● Strong attention to details and meticulously organized.
● Experienced in most business systems such as MS Word 10, Excel 10, Visio, PowerPoint 10, Outlook 10, Access 10, Publisher 10, Adobe Acrobat, Photoshop, Illustrator, SAP/SRM, Concur, SharePoint, Google Docs,
Education
CSUEB in Hayward, CA
Bachelor of Arts in Digital Graphics.
CSU Northridge in Northridge, CA
Completed 30 units in Business Marketing
CSU San Francisco, San Francisco, CA
Event Planning Certificate classes.
CPR & First Aid Certified May 2002
1997-1999
2008-2009
Current-2013
Employment
VACO Technology San Francisco, CA (Technical recruiting agency)
Pacific Gas & Electric Company, Walnut Creek CA (utility industry)
Administrative Clerk (Gas Transmission M&C Department) May, 2012-Present
● Provided back-up administrative/organizational support to several department groups. Took on special projects as assigned such as document control, space management, move coordination, and department special events
● Managed information and/or conducted analyses needed for the department such space planning for corporate real estate, while updating master space plan matrix.
● Formatted or edited materials, and or other documentation channeling communication between the department and other administrative groups such department announcements and company drills.
● Streamlined and reduced unnecessary administrative functions or operational burdens from department, management and other administrative team members such as technically trouble shooting office equipment such as printer’s, plotter’s, telecom etc.
● Processed daily TSC/FMO requests regarding technology and building maintenance requests on behalf of department and administrative group.
● Assists in the on-boarding process for employees and contractors by requesting new/and or renewing Land-IDs, Bldg. Access keys/cards, requesting workstation equipment, as requested by supervisor using internal company business application (Archibus).
● Prepare Invoices, Purchase orders and/or Expense Reports by compiling data for reports.
● Assisted in Time reporting for department PMO/Analysis group by accurately and timely processing of timecards/payroll processing.
● Created procurement shopping carts in company business software SAP/SRM when ordering department supplies and while managing department inventory.
● Maintain existing SharePoint document with current information and updates as necessary.
● Assist in preparation of meeting materials including agendas, presentations, etc.
● Performed general office tasks such as answering phones, scanning, emailing, copying, faxing, calendar/meeting management and setup, conference rooms schedule, signing deliveries, sorting mail, inter-department mail delivery, break-room supplies, document management, and data entry.
Ranstad Staffing Agency Pleasanton, CA (employment staffing agency)
Thomas Properties, Concord CA (commercial property management)
Madison Marquette San Leandro CA (commercial property management)
Property Manager Assistant Temporary Assignments
February - May, 2012
● Provided administrative support to property manager in all administrative and technical tasks.
● Rent collections, greeted guests and provided property information.
● Managed and maintain master lease files and operations manual.
● Assisted in developing and creating marketing brochure for property by performing Internet research, publishing property on Internet, designing marketing brochure in business design software.
● Updated and prepared monthly certificates of insurance, code all invoices, purchase orders, lease summaries for new tenants, vendor contracts, and letter agreements, tenant and employee listings.
● Performed general office tasks such as, answer phones, copying, faxing, courier documents, sorting mail, ordering office supplies, file management, conference room scheduling, calendar management, and appointments setup.
CDM & Associates, Oakland, CA (Financial Services)
Office Administrator 2008-January 2012
● Managed day to day operation of president’s office.
● Key responsibility included performing all administrative, accounting and clerical duties for president and staff members.
● Managed and published calendars, scheduled appointments, meetings and prepared correspondence for email distribution.
● Reconciled, tracked all related business expenses by processing invoices, creating reports and monitoring accounts.
● Scheduled and reported office maintenance and equipment problems.
● Attended and support meetings as assigned.
● Quickly and effectively solved client issues/inquiries that required unique solutions.
● General Office support included: greet visitors, distribute mail, accounts payable/receivable, file management, data entry, office supply procurement and tracking, composed correspondence, document research, records management, emailing, calendaring, answering and screening incoming phone calls.
Professional Staffing Resource Agency in Walnut Creek, CA (employment staffing agency)
Chicago Title, Concord CA, (Title Holder Institution)
Title Researcher Clerk 2004- 2006
● Researched and processed Title document requests from relevant departments by uploading/electronic delivery and email transmittal using department business software.
● Managed and researched over 150,000 complex territorial file systems.
● Support department in all administrative functions that included: document control, file management, data entry, document tracking and research, emailing, faxing, and copying
Washington Mutual Co. Chatsworth, CA (Banking / Financial Institution)
Tier II Defaulter / Customer Support 1997 - 1999
● Administered and referenced delinquent mortgage loan accounts and reviewed and reconcile 150 records.
● Made determinations and used sound judgment to resolve customer disputes and delinquency issues.
● Processed collection procedures for defaulted loans while servicing and negotiating installment payment agreements.
● Call center environment.
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