IT Manager, Project Manager, Business Analyst
Resume:
Tom Crispyn
Project Manager / IT Manager
Information Technology & Operations
Professional Summary: Successful Information Technology professional with 18+ years of in-depth experience setting the Technology direction for growth, profitability and efficiency. Effective thinker with ability to utilize effective techniques to increase corporate and market competitiveness. Demonstrated experience building teams of talented infrastructure and software professionals and driving performance. Maintains a keen awareness of business goals and objectives. Accomplished manager possessing over 12 years of development and infrastructure team management combined with a tremendous business acumen and ability to interface with customers at the executive level and manage vendor relationships.
Core Competencies:
Infrastructure Growth Management ● Hardware Deployment ● Telecommunications
Project Management ● Change Management ● (HW & SW) Solution Implementations
Business Growth ● Customer Management ● Vendor Negotiation and Management
MS Exchange ● SQL Server ● Informix ● Oracle ● DotNet ●Unix ● Linux ● Windows
MS Office ● MS Project ● Visio ● Proto Typing
PROFESSIONAL EXPERIENCE:
Affinity Consulting Group, Coral Springs, FL ● 2003 to 2008
A national provider of custom software, networking and professional services
Senior Project Manager & Business Analyst
Joined the company to provide Project Management support for all Customer Custom Software and Networking projects. Met with clients continually to establish and review of projects, coordinate change management of all projects and manage customer’s ongoing relationship ensuring client satisfaction and retention.
Key Highlights:
• Project Manager responsible for managing all projects relating to networking support as provided by the company. Held responsibility for client relations and daily dispatching of the Network Support Engineer team
• Networking Infrastructure projects included full site analysis, scope, documentation, vendor negotiation, implementation and training
• Managed all client hardware upgrades and migrations including Server implementations, workstation changeovers and OS patch management
• Proficient in developing project scope, technical requirements, resource allocation, budget planning, change and risk management
• Established WBS and managed project resources and scheduling straight through to project close
• Work directly with vendors on internal and client support needs
• Provided external project management support to clients working with vendors to ensure projects were scoped accurately and meeting expectations
• Project Manager responsible for managing all projects focused in the development of custom software applications in support of customer needs where OTS software was not available
• Responsible for managing multiple teams of software developers in support of customer projects Resources were based both in-house and on-site at customer location
• Worked with executive sales team in providing technical sales support in the acquisition of new clients in the areas of custom software solutions and networking infrastructure support.
• Managed all operational responsibilities including office network and infrastructure, telecommunication systems, servers and corporate software.
Road America Motor Club, Miami, FL ● 1998 to 2003
A B2B provider of 24 hour Roadside, Travel and Home Security services
IT Manager and Senior Project Manager
Recruited by the President and Chairman to manage the Information Technology needs of the company. Drive development of the company’s roadside service and dispatch system. Manage the corporate infrastructure and 100+ seat call center. Assisted with new client acquisition and on-going management. Worked directly with department heads to ensure technology growth met the needs of each.
Key Highlights:
• Project Manager responsible for the Design, development and implementation of a state-of-the-art roadside assistance dispatching system which supports over 10M members. The application was converted from Informix 4GL and developed using Visual Basic 6 and incorporated a variety of complex features including location based identification and CTI (computer telephony integration) for member surveys.
• Personally programmed and integrated the company’s first CTI based application which called and surveyed members following their roadside service.
• Project Manager responsible for coordinating the installation of SAP, design, development and implementation of data interfaces and training of staff.
• Working with outside vendors, implemented a full Disaster Recovery Plan that provided for the seamless transition of all business operations in the event of a sustained business outage.
• Project Manager in coordination with Lucent Technologies to implement a Definity PBX telecommunication switch which included the full call-center rollout.
• Implemented new call reporting and voice mail systems.
• Key team member with the corporate move from Coral Gables to Doral. Worked closely with facility project teams to ensure a smooth transition of operations and systems.
• Provided 24/7/365 support to company’s Informix 4gl based in-house applications.
TimeBridge Technologies Inc., Pompano Beach, FL ● 1995 – 1998
A Technology services company based out of MD.
South Florida – Technical Project Manager
● Manager for all consulting business in South Florida.
● Manage all technical requirements for existing clients along with new clients. Perform all interviewing functions for both full time hires and contract personnel in support of projects. Responsible for performing client research and writing proposals in an effort to secure new business.
Independent Consultant ● 1992 – 1995 (moved to FL from CT in 1992)
Memorial Healthcare Systems, Sunrise, FL ● Windmere Corporation, Miami Lakes, FL
Aero Precision Repair and Overhaul, Deerfield Beach FL ● Catalina Lighting, Inc., Miami Gardens, FL
(Clients were supported simultaneously)
Key Highlights:
• Provided on-site programming support. This Client was experiencing reporting problems with several of their Main Frame downloads to their RDBMS. They were in need of someone to identify, document and correct the problems they were experiencing. Utilizing Informix 7.x On-Line with ESQL via COBOL. Assist with conversion and migration of current legacy system application to a NCR UNIX platform utilizing an Informix RDMS.
● Complete installation, conversion, setup and training of a new in house Manufacturing / Accounting system. Configured and supported an RS/6000 used in support of a new accounting system.
● Setup a new inventory item usage tracking system; Materials Requirements Planning (MRP) sub system; Repair Order Quotation module and several screens and reports not contained within the new application. All custom programming was accomplished using INFORMIX tools - 4GL and SQL along with UNIX shell programming. Developed in excess of one hundred new modules.
● Project leader responsible for the acquisition of all hardware, software and support (software development) personnel. Conducted all training of support personnel in the application architecture and database structure. Performed all program reviews with programming staff prior to program implementation or any software version upgrades.
● Responsible for the complete conversion and implementation of a new Accounting system. Converted client from their current NEC proprietary system to a new Compaq Pentium MP system running SCO UNIX ODT with a custom INFORMIX-4GL application. Installed all new hardware and software. Converted over all data from current system and modified application to support the company’s needs.
● Installed and supported an Electronic Data Interchange (EDI) software package to support the clients use of EDI. Integrated new a software package with accounting system to import Purchase Orders from Trading Partners and transmit Invoices. This application replaced a DOS version which was being handled manually (Printing POs and re-inputting). Programmed all macros to support the interface as well as all 4GL programs.
Business Data Services Inc., Glastonbury CT ● 1988 – 1990 & 1992 – 1993:
A Technology services company
Programming and Systems Support Analyst
● Responsible for supporting the FourGen Accounting system running on various UNIX platforms. Re-writing programs where necessary to support client needs while utilizing both INFORMIX-4GL and FourGen Case Tools and standards. Designed and implemented new modules to tie in with the existing applications.
● Designed specifications for custom software packages based on customer needs and system limitations. Worked directly with clients during analysis, development and implementation phases of the application. Assisted clients with software upgrades and system updates.
Travelers’ Insurance, Hartford CT ● 1990 to 1992
Insurance Company
● Programmer Analyst responsible for managing eleven RS6000's located through the U.S. operating on a Token Ring network running a Medical Review System written using a Unify RDMS. Performed all system upgrades for both operating system and application. Supported over 150 nurses using the application on a 7/24hr basis. Traveled to all sites across the U.S. to support system upgrades.
UNITED STATES NAVY – Operations Specialist ● Honorable discharge.
TECHNOLOGIES
Databases: Microsoft Access, SQL Server (2000, 2005), INFORMIX products including: 4GL, SQL, ESQL, SE, ON-LINE and WGRP-Server. Responsibilities included analysis, design, development, implementation and version updates. Supported applications developed using Dbase, Paradox and Unify RDMS.
Platforms: All Windows platforms, Major UNIX Platforms (HP-UX, Sun-O/S, AIX, SCO UNIX and XENIX). Responsibilities included installation, maintenance, upgrading and tuning of operating systems. Also supported DOS, NOVELL and OS/2 systems. Windows 95 / 98 / 2000/ NT and Red Hat Linux.
Languages: Experience using the following Languages: Visual Studio, DotNet, Visual Basic 6, DotNet, ASP and DotNet, 4GL, SQL, C, COBOL, JCL, RPGII - III, Dbase, HTML, Java Scripts, Macros,. Very Strong SQL Skills
EDUCATION: Middlesex Community College, Middlesex Connecticut - A.S. in Computer Science
C, INFORMIX on-line Administration, AIX Systems Administration,
MVS/XA and Advanced Fundamentals and Mastering Visual Basic 6.0
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