Customer Service Manager
Resume:
JUDY FAULKNER
P.O. BOX ***
Missouri City, TX ***59
Summary of Qualifications:
* 25 years of purchasing, customer service, office management and accounting
* Self-motivated with the ability to work with others or solo with little to no supervision
Employment History:
1/09 to 4/09 IGLOO PRODUCTS KATY
Temporary position – CSR out on maturity leave
5/08 to 8/08 TARA ENERGY- Customer Service Department (Temporary Position) Customer Educations and Relation
* Hired to help handle escalated calls from price increase.
3/08 to 4/08 RONALD BARKLEY for CONGRESSMAN
* Campaign Manager
* Organized signing of petition necessary to run for Congressman
* Managed volunteers
* Research county records for registered voters
* Managed Communications to and from Ron Barkley
4/97 to 11/07 IGLOO CORP, Katy, Tx.
Customer Service Rep (CSR) III for Nat’l Major Accounts,
* Demonstrated excellent customer service skills and ability to build strong relationships and be an effective liaison for all types of customers.
* Extensive experience working with and processing orders for national accounts, plus small to regional sized accounts
Managed the implementation of vendor compliance agreements and resolved discrepancies
* Resolved complications by utilizing time management & organizational skills that allowed a successful work flow.
* Adept at organizing, generating, analyzing, and distributing pertinent data to management, customers and distributors
* Proven ability to enter data with accuracy, and verify that information
* Experienced at assisting customers with expediting orders, processing emergency orders, and price quotes.
* Talented at training personnel on a wide variety of computer programs and organizational processes.
* Lead CSR for department and routinely assumed supervisor’s responsibilities
Computer Skills:
Computer skills involving Microsoft office programs -
Microsoft Office - Microsoft Word, Excel spreadsheet. Mas90, Oracle, QuickBooks
Specialized Training:
* Past training managing Retail Clothing Stores
* Owned floor & wall covering company
* Owned an Importing of Bamboo and Thatching products company
* Years of Trade Shows experience .
* Office Manager for Medical Office.
* Accounting A/P, A/R, Payroll, all accounting up to end of year
Personal references available upon request
Contact this candidate