Customer Service Sales

Flerida Pullas 703-***-****

**** *. ***** ******, *** Arlington, VA 22201 ******@*******.***

Career Summary

As bilingual (Spanish/English) who assisted to Customer Services program, with over 5 years of experience helping to the people to solve problems, and other office's duties, I would like to take on greater responsibility and make a fuller contribution to this department and the same time capitalize on customer service and organizational skills.

Skills

• Microsoft Office 2010

• Internet and email

• Bilingual (Spanish/English)

• 10-Key Calculator Operation

• Customer Service and Problem Solving

• Understanding all Procedures

• Products, Services.

Employment History

United Bank Washington, DC 04/07-11/10

Sales Associate

• Provided outstanding customer services and solved problems.

• Accepted and verified deposits and endorsements, according with Regulation requirements and Bank deposit policies.

• Attended to the customers over the phone.

• Processed deposits for federal tax payments and redeemed U.S. Savings Bonds.

• Balanced assigned cash daily, and maintained strict adherence to security procedures.

• Identified customers by understanding their needs, and making referrals.

Macy’s Company Arlington, VA 09/05-01/07

Sales Associate

• Provided adequate informacion to the customers about our products in person and over the phone, processed cash, debit and credit transactions, accepted returns and issued credits, and balanced drawer at end of shift.

• Up-sold products and received award for most new credit lines opened

• Cross-trained to work in 8 departments

• Received awards for outstanding customer service and sales

Porta Celular Quito, Ecuador 10/99-04/04

Franchise Store Owner

• Managed and solved very difficult situations and satisfied customer expectations

• Handled all financial transactions and accounting functions

• Negotiated with providers, and bought and sold approved products and services

• Consistently increased revenue 25% and supervised and trained staff of 3

Education and Training

Nova Community College Alexandria, VA 05/11-07/11

English

Goodwill of Greater Washington Arlington, VA 01/07

Banking Skills Certificate of Completion

Central University Quito, Ecuador 06/91-12/92

Business Administration Marketing

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