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Customer Service Manager

Location:
Fullerton, CA, 92831
Salary:
$10-12 / hr.
Posted:
August 25, 2012

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Resume:

Sarah Kidwell

Phone: 562-***-****

E-mail: buf6b8@r.postjobfree.com

144D N. Stanford Ave.

Fullerton, CA 92831

Objective

To obtain a part-time position in customer service, or clerical administration.

Education

California State University, Fullerton 2004-present, majoring in English

Awards

CSUF University Police

Employee of the Quarter APR-JUN 2007

Employee of the Quarter OCT-DEC 2010

Professional Experience

2011- 2012 Police Records Supervisor, CSUF University Police

Police records management: maintain and propagate all paper, electronic, audio, and visual records in accordance with State, Federal, County, and City mandates; report all statistics and crime reports to the appropriate aforementioned bodies of government and to the campus community at large.

Live Scan Liaison

Court Liaison

Clery Compliance Manager

2010-2011 Acting Chief’s Assistant

procurement, maintenance of personnel files, travel, office supply management, check processing, meeting and event planning, etc.

2008-2010 Administrative Community Service Officer, CSUF University Police

Special Projects: create and publish annual report, assist in updating and implementing new campus

key control system, accreditation assistance, emergency management assistance, other duties as assigned

Front Counter Supervisor: training, scheduling, student payroll, Live Scan liaison, special customer assistance

2004-2008 Front Counter Staff, CSUF University Police

Customer service: Live Scan fingerprinting, key control, campus lost & found, complaints, general reception and dissemination of information to the public

Administrative assistance: copying, filing, mail dispersal, answering and directing phone calls, records handling, (many) other duties as assigned

Skills

Proficient in Microsoft Office: Word, Excel, Publisher, Power Point, Outlook; markedly skilled in customer

service- often dealing with personal and highly sensitive situations; well-honed communication skills

developed in a quick-paced variable work environment; efficient problem-solver; ability to learn quickly;

great capacity for improving procedure and efficiency in the workplace; possesses a thorough knowledge

of the CSUF campus and its operations.

References

Debbie Ellis, Administrative Services Supervisor, CSUF University Police, 657-***-****

Chief Dennis DeMaio, Chief of Police, CSUF University Police, 657-***-****

Chief Judi King, Chief of Police (retired), CSUF University Police, 559-***-****

Sarah Kidwell



Contact this candidate