Customer Service High School

Kelly Dembicer

**** ******** **. #*** *****: *****.********@*****.***

San Diego, CA 92107 Phone: #916-***-****

Education

Exercise and Sports Science (GPA 3.37)

St. Mary’s University, San Antonio, Texas

Experience

In flight team member (flight attendant) Virgin America Airlines, San Francisco California Nov ‘10 – Sep ‘12

Ensure the safety & comfort of passengers, communicate/demonstrate safety features of aircraft, complete paperwork regarding in-flight incidents, reheat, plate, serve first class meals, as well as beverages & cocktails. Virgin is known for its outstanding customer service.

Strength & Conditioning Coach St. Mary’s University, San Antonio Texas July ‘10- Nov ‘10

Working with the women’s soccer head coach designing & implementing strength & conditioning drills or activities to the members of the university’s soccer team.

Nanny/English Tutor Brunate, Italy August ‘09-May ‘10

Look after & ensure safety of their four children ages 18 months to 9, form & teach English lessons activities, take children to/from various activities, assist in cooking & other errands.

Nanny, Redondo Beach California March ‘09- Aug ‘09

Look after boy-girl twins age five, make sure they are safe, make snacks and meals, facilitate activities, participate in learning & reading exercises. Occasionally assist with errands

Executive Assistant, Stadium Ops: L.A. Dodgers, Los Angeles California Feb 08-March '09

Assist in managing expense reports/invoices, update & manage stadium calendar, filing, manage donation letters & barter deals, also takes calls from fans & clients, schedule meetings. Also point for Union Dues, paycheck distribution to employees, & office supply ordering. Deals with fans during games & some fan calls during regular office hours.

Cashier’s Assistant: Costco Wholesale, Folsom California July 07- Jan 08

Duties include assisting the cashier, assisting customers, greeting members, assist in packing & unpacking product, answer questions, relay information, help to maintain cleanliness of the warehouse.

Pool Manager: California Family Fitness, Folsom California June 07-Sep 07

Responsible for scheduling of deck supervisors, maintaining the pool daily, swim lesson scheduling for members & staff. Recognized as employee of the month August 2007 for exceeding the expectations of members involving customer service in pool operations.

Leadership

St. Mary’s Woman Soccer (Aug 03- Nov 06)

4 year Scholarship Athlete

● Recognized for team leadership: Senior co-Captain

● Several Player of the Week Awards

● Named to Heartland All-Conference Tournament Team 2004

Student Athletic Advisory Community (Aug 03- May 07)

Women’s Soccer Representative:

● Organized Athletic Banquet annually

● Designed half time shows for sporting events

● Advertised/Marketed sporting events encouraging student support

● Organized and planed fundraiser for Make-A-Wish Foundation

● Organized Athletic Department Participation in Susan G. Komen Race for the Cure 2005 & 2006

● Dealt with any issues athletes had with coaches/staff

Volunteer

Volunteer at the Bexar County SPCA/Humane Society 2006-2007

● Took care of dogs by feeding, bathing, playing with, walking and keeping kennels clean

Volunteer at the Raul Jimenez Thanksgiving Dinner 2005 & 2006

● Served food for a free thanksgiving dinner hosted at the Convention Center in San Antonio, TX

Internships

Nike Annual Tournament of Champions, Phoenix AZ Dec 2005

Responsible for marketing of tournament and promotional materials. Worked with staff to coordinate tournament games and after hour activities for participants & guests (college & high school coaches). This is the largest women’s high school invitational tournament in the country (e.g. Sports Illustrated 2005). Position was not paid.

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