Customer Service Office

Jacqueline Jones

**** **** ***** **

Highland, Ca 92346

909-***-**** (Home) 951-***-**** (Cell)

*******@***.***

Objectives

To obtain a job in Office Assistant / Clerical/ Cashier

Education

Adult Education

• Typing 45 wpm

• Medical Terminology

Valley College-San Bernardino

• Word Processing Windows

• Computer Literate Word and Excel

• Spreadsheets

• Word Perfect

Employment

2009 – 2010 Office Asst. III/Special Service Dept San Bernardino County

Prepare and setup conference room for meetings with varies organization within San Bernardino County and out of San Bernardino County to promote grants, training and discuss upcoming events that can help children in Foster Care Services, Kinship Services and Public schools. Take minutes for each meeting and type minutes for distribute to each organization. Make copies and fax important information that needed to be distributed to each organization. Assist supervisors with special projects and programs such as Family to Family, CPYP and Kinship Services. Provide customer service over the phone and in person.

1998 - 2009 Office Asst. III/CAAHL/DCS San Bernardino County

Input informant info data Base. Faxing and coping of materials. Search welfare and priors in CMS. Answer the phone for Child Abuse Hotline and Adult Protective services directing calls to social workers. Input and process Child abuse Hotline and Adult protective Services referrals and send to assigned regions. Process Department of Justice Paperwork. Provide customer service over the phone and in person.

1991 - 1998 Office Asst. III/ ARMC ER Department San Bernardino County

Interview and input patients demographic information into computer data base. Complete paper work for admissions. Process billing information call and verify insurance eligibility. Assign patients a bed. Answer the phones and provide information over the phone. Provide customer service over the phone and in person.

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