Manager Customer Service

JENNIFER L. HASSOUNA

*** ****** ****** **** ** 770-***-**** Telephone

Smyrna, Georgia 30082 ********.********@*****.***

Talented professional with skills in various fields!

QUALIFICATIONS

Articulate and dedicated quick-learner with an impressive and extensive knowledge in the fields of criminal defense and domestic relations law. Regarded by peers and teachers and an outstanding achiever with a passion for excellence and accuracy demonstrated through present academic achievements.

PROFESSIONAL SKILLS

Technically efficient using Microsoft Windows, Excel, Word, and PowerPoint. Efficient using billing software for insurance billing and insurance website for Prior Authorization requests. Ability to type 80 GWPM and 960 KPH accurately. Bookkeeping skills with extensive knowledge of QuickBooks Pro 2006 & 2008 also Peachtree Accounting software. Medical Billing and Coding Experience; use of Simple Sam Electronic Billing Software, EZ Claims, ZirMed, and HDS. Ability to access diagnosis codes and CPT/ICD-9 Codes accurately. Calendar management skills, ability to make travel arrangements and assist in event planning. Strong verbal, written and interpersonal communication skills. Ability to maintain a professional demeanor throughout challenging situations.

PROFESSIONAL EXPERIENCE

February 2011 to Present Slomka Law Firm, PC Atlanta, GA

Full Charge Bookkeeper / Bankruptcy Legal Assistant

Reconcile monthly bank statements using QuickBooks; IOLTA Accounting; maintain general ledger and process accounts payable and receivable; light secretarial duties. Prepare Chapter 7 and Chapter 13 Petitions using Best Case software. Prepare Applications for Additional Compensation and electronically file them on Pacer. Prepare Proof of Claim Certifications, Motions to Strip and other Bankruptcy Motions and electronically file them on Pacer. Prepare bankruptcy petitions and file them electronically through ECF/Pacer.

July 2008 to February 2011 CCBS of Virginia, LLC Richmond, VA

Executive Manager/ Credentialing Specialist/Psychiatric Billing Specialist

Prepare and develop business and marketing plans for the company; make all executive decisions for the company; oversee business profit and loss; provide employees with detailed job descriptions and assignments; recruit new employees; market business services to expand clientele; set and review goals for each employee; process bi-monthly payroll and benefits; assist healthcare practitioners procure contracts with major health insurance panels; renegotiate contracts for underpaid health care practitioners; conduct HIPAA training seminars for employees; oversee all psychiatric pre-authorizations/billing/coding.

July 2008 to July 2010 Behavioral Awareness Center, PC Richmond, VA

Executive Assistant/Office Manager

Answer telephones and greet patients; verify insurance policies and benefits; resubmit returned insurance claims; obtain pre-authorization; register new patients; collect patient co payments and post them to their accounts; maintain general ledger and process accounts payable/accounts receivable; close out the end of the day/month and reconcile all transactions for the day/month; schedule appointments and interoffice meetings; prepare, file and appear in court on Warrant in Debts; begin collection process on outstanding accounts beginning at 30 days; negotiate settlements on past due accounts; administer drug screens to patients; and appear in court on positive drug screens.

May 2008 to Present (PRN) Gentle Foot Care, Inc. Providence Forge, VA

Office Manager

Answer telephones and greet patients; verify insurance policies and benefits; collect patient co-payments; and register new patients.

January 2007 to January 2008 The Haven Assisted Living, Inc. Mechanicsville, VA

Full Charge Bookkeeper/Office Manager

Reconciled monthly bank statements using QuickBooks Pro 2006 and 2008 editions; processed semi-monthly payroll and new-hire compliance forms; invoiced residents monthly and tracked payment history; maintained general ledger and processed accounts payable and receivable; light secretarial duties.

PROFESSIONAL EXPERIENCE CONTINUED

January 2007 to April 2007

National Associates, Inc. Glen Allen, VA

Temporary Customer Service Representative (ChemTreat, Inc.)

Set up new client accounts and performed routine maintenance on existing accounts; delivered mail, faxes and e-mail correspondence to the appropriate departments; processed returned OSHA compliance packets and forwarded them to the correct addresses.

March 2003 to December 2006 Boone, Beale, Cosby & Long Richmond, VA

Legal Assistant (Attorney Andrea C. Long, Esquire)

Prepared legal pleadings and general correspondence for attorney review and signature to the appropriate court jurisdictions; interviewed new clients as well as assisted existing clients with questions and concerns; gathered medical documentation for insurance personal injury settlements, collected client escrow payments as well as performed collection procedures on overdue client accounts; reconciled monthly bank statements using QuickBooks Pro 2006; maintained general ledger and processed accounts payable and receivable. Worked primarily in the fields of Criminal, Domestic Relations, Civil and Personal Injury Law.

June 2002 to June 2003 Gentle Foot Care, Inc. Providence Forge, VA

Office Assistant

Answered telephones and greeted patients; verified insurance policies and benefits; collected patient co-payments.

EDUCATION

October 2008 to April 2010 American Intercontinental University Online

Criminal Justice Studies

January 2008 to July 2008 Centura College of Richmond Richmond, VA

Paralegal Law Studies

September 2003 to December 2006 Bryant & Stratton College Richmond, VA

Paralegal Studies

September 1999 to June 2003 New Kent High School New Kent, VA

Advanced Studies HS Diploma

Graduated with an Advanced Studies Diploma and recognized by the local NAACP Chapter. Participated in Chorus and was Treasurer of the Student Body in my Senior Year.

CERTIFICATIONS

Commonwealth of Virginia Notary Public #369914

West Law Certified

EMPLOYMENT SUCCESSES

Gentle Foot Care, Inc. (2002)

Enforced automated scheduling practices for physician.

The Haven Assisted Living (2007)

Fully digitized accounting office.

Reduced the amount of overhead expenses by monitoring all operating costs of each facility and generating strict monthly budgets.

Boone, Beale, Cosby & Long (2006)

Provide successful supervision and training of legal interns.

Behavioral Awareness (2008)

Created interactive office forms to assist with speed and efficiency of office staff.

Provided successful supervision and training of medical office administration geared interns.

Successfully collected more than $20k of outstanding commercial and consumer debt within six months.

Collected outstanding consumer debt while maintaining healthy and stable client relationships.

Created more efficient telephone assessment forms to route new clients to the appropriate counselor

based upon the counselor’s specialty.

Reduced the amount of supply expenditures by maintaining supply inventory and usage logs of products.

Slomka Law Firm (2011)

Created and implemented an effective corporate budget that eliminated the need for owner capital investments.

Streamlined Means Testing by developing spreadsheets that calculate the Bankruptcy Means Test through paycheck analysis.

PROFESSIONAL REFERENCES

Marsi Y. Truelove (Paralegal)

Slomka Law Firm, PC

678-***-**** Telephone

Teresa Fulton-Davis, CSOTP (Certified Sex Offender Treatment Provider)

Behavioral Awareness Center, PC

804-***-**** Telephone

Dr. Srikanth Mahavadi, DPM (Podiatrist)

Gentle Foot Care, Inc.

804-***-**** Telephone

Andrea C. Long, Esquire (Attorney-At-Law)

Boone, Beale, Cosby & Long

804-***-**** Telephone 804-***-**** Facsimile

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