Customer Service Manager
Resume:
Paul J. Charpentier
North Grafton, Ma. 01536
Objective Quality Control Manager
Qualifications Professional Profile:
Summary
• Have handled a variety of managerial responsibilities including Lab Manager, Plant Manager, Customer Service, Traffic, Warehouse Management, Inventory control, and Procurement Manager.
• Extensive experience working in a fast-paced, high traffic, process manufacturing oriented environment.
• Excellent organizational, research and time management skills. Able to prioritize and manage multiple projects efficiently.
• Strong communication skills combined with the ability to exercise decisive logical judgment.
• Quality Control as well as Color Control and Sr. Color Matcher.
Accomplishments
• Contracted business with new producers and warehouse locations for large purchases.
• Coordinated a plan to make the compounding plant energy efficient.
• Work well with JD Edwards, Microsoft Office Suite.
• Reduced labor cost by combining customer service and logistics departments.
Employment American Polymers, Inc. Oxford, Ma.
1993 – 2009
2000 – 2009 Product Procurement Manager / Customer Service, Warehouse / Logistics Manager
• Procurement for the resale Polyolefin business.
• Work with sales personnel on customer needs.
• Control logistics of Railcar Purchases and placement for the resale and polystyrene division.
• Oversee daily decisions in customer service and traffic.
• Responsible for inventory control in all warehouse locations and Traffic Logistics.
• Worked with plant manager on new products and processes.
1996 – 2000 Plant Manager
• Responsible for daily operations of the color compounding division.
• Developed a plan for daily production meetings between customer service, production, quality and shipping.
• Purchased and Contracted site for new Equipment such as Silos and Packaging equipment.
1993 – 2008 Lab Manager
Controlled daily Quality and planned daily production meetings.
Past Employment: Gitto Global Leominster, Ma.
Lab Manager/Purchasing
Nova Chemical Leominster, Ma.
Research and Development
Cookson Performance Plastics Worcester, Ma.
Senior Colorist
Hammond Plastics Worcester, Ma.
Quality Control, Extrusion and Blending Supervisor
Education: Grafton High School
Central New England College: Associates in Business
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