Project Manager / Business Analyst/Administrative
Resume:
Susan M. Vasapolli
Malden, Massachusetts 02148
*******@*******.***
Objective: To join a company where I can use my skills and experience in customer service and business operations to attain a higher level of performance and continued growth.
Experience:
May 1996 - May 2011 New England Financial- MetLife Boston, Massachusetts
1999 – 2011 Financial Analyst – Field Compensation Department
• Provide highest level of customer service to thousands of active and retired agents in the New England Financial field force
• Varied special projects as assigned by senior management – audits, RISK analysis, system review teams, IT and systems testing
• Responsible for reconciliation of 6 General Agent retirement plans using on-line maintenance software and program
• Processed timely contributions to retirement plans on weekly, bi-weekly and monthly basis for entire New England Financial agent base across the country
• Reconcile benefit expense accounts and agency allowance accounts using Peoplesoft General Ledger system
• Assist top level senior management with internal and external audits
• Responsible for processing and data history maintenance of wire transfers to New England Financial’s agencies across the country
• Provide back – up assistance to the administrative assistant to the division VP when necessary in the planning of divisional parties and events
1996-1998 Sr. Payment Technician - Group Pension Disbursements
• Processed Group Pension Lump-Sum payments via an
an on-line Banking system
• Reconciled and maintained various Excel
spreadsheets with regards to stop payments and
• tax abatements
• Responded to customer inquires on a daily basis
in an accurate and timely manner
Susan M. Vasapolli
61 Adams Street Apt 1
Malden, Massachusetts 02148
*******@*******.***
1991-1996 Anacomp, Inc. Medford, Massachusetts Customer Service Representative
• Daily Quality Assurance / Verification of daily production
prior to customer deliveries
• Responsible for the daily operations of a client
base of 100 accounts and 8 Account Executives
• Respond to customer inquiries and manage day to
day customer needs
• Assist management with daily administrative tasks
• Co-ordinate company / client functions, sales
meetings, parties, etc.
• Perform account receivable and collection
duties on a daily basis
• Managed Database / Retrieval department which
included the supervision of 4 staff personnel
Other:
1992 -2002 National Multiple Sclerosis Society
Central New England Chapter
Senior Volunteer
• Member of the Board of Directors Volunteer Committee
• The committee works directly with members of the MS board
of directors to enhance the productivity of the chapters volunteers and assists the Director of Volunteers with various duties and volunteer programs
• Great Mass Getaway steering committee member
• Represent the Chapter at events when schedules do not allow a paid staff person to attend
• Registration captain at various events which includes the supervision of a staff of 10 –12 volunteers
• Assist Volunteer coordinator on an as need
basis with recruitment
• Received 1998 GMG Co-volunteer of the year
• Served on many committees to organize Cycling Series Events
• Assisted in on-site event set-up, food, entertainment, housing
Education: Malden High School Malden, Massachusetts
Graduated 1982
1987 – present
• Attended various workshops in business writing, supervisory skills, presentations, time management, customer service as well as various computer related topics.
• Proficient in Windows XP, Microsoft Office -Excel and Word, Lotus Notes, MS Outlook, and MS Access
References: Available upon request
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