Customer Service Sales

Danielle E. Myers

***** **** ***** ************, **** 44149

Mobile: 740- 391-9381 E-Mail: ********@*****.***

CAREER PROFILE

High Volume Sales / Business / Territory Management

PROFESSIONAL EXPERIENCE

Francesca’s Collections May 2011-Present

Area Manager, North Atlantic Region

• Manage and oversee operations for 26 stores throughout 7 states in the North Atlantic Region; responsible for ensuring adherence to company policy and procedure and implementing compliance region-wide so that all stores meet their monthly, quarterly, and yearly sales plans.

• Process all Region level recaps and communication as per the direction of the Regional Director and Vice President of Stores.

• Manages an effective, efficient and stable environment across all stores, ensuring corporate programs, policies, procedures, initiatives and strategies are consistently implemented.

• Resolve customer service issues in partnership with Human Resources and foster cross-region and cross-company relationships to support Francesca’s brand strategies.

• Partner with Store Operations and Merchandising to carefully balance and identify inventory issues.

• Prioritizes and allocates maximum possible time to effectively complete store visits and use them as training tools to develop and follow-up on practical and achievable action plans for each store.

• Monitors cash flow, sales performance, inventory control, cash with sales receipts, and operating records for 26 stores.

• Support future growth of company through effective recruitment selection and on-boarding of store leadership teams.

• Create a high performance culture in all stores by setting clear expectations and targets, analyzing performance, holding Store Managers accountable, and giving appropriate and prompt feedback.

Forever 21 Inc. Sept 2009-May 2011

Assistant Store Manager

• Recognized as one of the top selling Managers in-store and throughout the Ohio District and achieved a successful track record of exceeding target goals and increasing profits by +10% or more. Promoted within one year from $3 million dollar store to $5 million dollar store.

• Played a key role in Loss Prevention methods that helped attain the Districts lowest shrink percentage for the Spring 2009 quarter (.78%) while simultaneously lowering staff turnover.

• Developed many entry-level associates to leadership positions and quickly became one of the primary hiring managers for training and recruiting for the #1 store in the District.

Skills and Abilities

• Strong business acumen (operational & fiscal) / Outstanding interpersonal abilities.

• Strong leadership and coaching skills; ability to capitalize and apply these skills regularly.

• Ability to create, plan, and deliver presentation to small and large groups.

• Skilled at understanding and using financial data to make decisions and influence outcomes.

EDUCATION

Bowling Green State University, Bowling Green, OH

Bachelor of Science in Apparel Merchandising and Product Development May 2003-2007

Degree Minor: Marketing and Business Management

Contact this candidate