Customer Service Sales

Denise Hildreth

** ********* **

Jacksonville Ar. 72076

Home: 501-***-****

Cell: 501-***-****

*********@*****.*******.***

Career Snapshot

Ten years of acclaimed performance in key customer service and support roles.

Expert in customer care/communications, problem solving, relationship building and user training and support.

MS Office “power-user” with additional proficiencies in assorted databases.

Computer Skills

Word, Excel, PowerPoint, Access, Outlook, DSS,SAP

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first. Without compromising the contingency.

Customer Service &Administrative Support Specialist

Offering excellence in customer care within high-volume environments that include…

Call Centers Online Support Customer Service Desks

Key Skills

World-Class Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment Call Center Operations

Technical/User Support

Complaint Handling

Reports & Documentation

Professional Experience

Fidelity Information Systems-L.R. AR. Customer Support Engineer, 2011-present

First Electric Coop- AR Customer Service Specialist, 2007 to 2011

Dassault Falcon Jet-L.R. AR Customer Service Rep, 200o to 2007

Provided telephone, online and face-to-face customer service/support within high-volume call centers (handling an average of 95 calls/internet/walk-ins, inquiries daily),

Performance:

Fedlity Information System L. R. AR Customer Service 2011-present Provides customer support to consumers via the telephone and/or Internet (e.g. instant message, email). Handles customer inquiries and resolves simple and basic support issues, such as address changes, processing orders, warranty, or billing/payment. For product or service-related issues, will move customer to appropriate Product Support Specialist. Performs other administrative duties as requested

First Electric Coop- AR- Customer Representative 2007 - 2011

Experience in customer service occupation as well as 3 year sales and sales processing to include cash, credit card invoicing ability to perform math calculations excellent communication skills, ability to multitask. 90 % inbound and outbound calls( e.g., data entry, filing, records management and billing)

Dassault Falcon Jet -L. R. AR - Material Handler 2000 - 2007

Handled manufacturing clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the registrar and admissions offices as well as inventory. Coordinated maintained database and ensured the delivery of premium service to warehousing. Quickly became a trusted assistant known for “can-do” attitude, flexibility and high-quality work

Highlights: Communicated effectively with multiple departments to plan meetings, prepare, and implement procedures for foremen Established strong relationships to gain support and effectively achieve results.

Education

Jacksonville High School Jacksonville AR 1987

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