SANJEEV KUMAR

CEO ● VP ● GENERAL MANAGER ● DIRECTOR ● BUSINESS HEAD ● OPERATIONS HEAD ● TRAINING HEAD

SBU Management | Business Operations | Education & Training | Sales & Marketing | Business Alliances | Key Accounts

Relationship Management | Client Relations | Training & Development | Performance Appraisals | Administration | MIS | ITES

Business Head seeking senior level management position, having strong background in the areas of profit centre management/business operations, key account management, education & training, sales & marketing, strategic planning & implementation, training & development and project management with organization of repute. Plays an integral role within an organization, by providing collaboration, motivation and direction across teams in diverse and high-growth environment.

AREAS OF EXPERTISE

Proficiency Matrix

Business operations & profit centre management

Business continuity planning, forecasting business & sustainability, sales & marketing

Retail, corporate & university training business

Strategic partners, key accounts & client relationship management

Operations management & franchise development

Information systems & quality process management

IT infrastructure planning & administration

Network operations & systems administration

Team management, HR & resource administration

Compliance with best practices

Organizational & career development

MIS & process management

Key Business & Management Skills

Setting up & driving complete business operations to outperform organizational objectives & ensuring profitability.

Serving as key driver for business process design and solution identification.

Formulating goals & objectives, process vision, design, and enhancement strategy.

Resource allocations & setting up of communication channels across various horizons of organization.

Carrying out need assessment & analysis.

Managing & implementing project plans within preset budgets and deadlines.

Defining career path, incentives & benefit plans, KRAs, performance appraisals & rewards programmes.

CAREER SYNOPSIS

Business professional with rich experience in business operations, profit centre management, operations, sales, marketing and training with reputed IT training, telecom & semiconductor organizations in West Africa, Middle East & India.

Business Head having excellent management, budgeting & problem solving skills, with appetite for new challenges, having successfully managed all aspects of business, including strategic planning, productivity, implementing and monitoring goals, with proven leadership towards enhancing market penetration & business volume growth at international level.

Adept in leading & managing teams for running successful operations & processes; Experience in developing procedures & service standards for business excellence.

Possess strong analytical skills, with proficiency in analyzing business practices to enhance overall efficiency of the organization. Innate strengths in identifying and developing potential accounts and retaining their business association.

Hands on experience in management functions of operations, academics, sales, marketing, budgeting, inventory, MIS, HR, administration & staff development. Setting up, managing & monitoring of training & education centres.

Adept in resource administration with experience of establishing & maintaining vendor networks, forging strategic alliances & partnerships with global majors, international universities, and education & training majors.

Vendor Certified Trainer with rich experience in providing consultancy & technical support.

An effective communicator with exceptional relationship management & negotiation skills, with an ability to relate to people at any level of business & management. Significant experience working with steering committees.

Experience in LAN/WAN management, system & server administration, databases, hardware & network support; Troubleshooting of Windows networks, and proficiency in configuration & troubleshooting of software & applications.

Core Competencies

Persistent and flexible to meet the organizational goals & objectives, and willing to accept new challenges.

Highly articulate, confident and persuasive team-builder, with an ability to motivate to achieve results.

Confident and capable self starter; believes in organization, efficiency, and empowering employees, with emphasis on ownership and accountability for performance.

Motivated achiever with demonstrated ability to recommend continuous enhancements to information system processes.

Versatile, detailed-oriented & professional adapting well to rapidly changing environments and technologies.

Effective communicator with strong interpersonal, communication, presentation and writing skills. Endowed with leadership, communication, relationship & man management, analytical, negotiation and influencing skills.

Deft in executing & streamlining operations with cross-functional skills, in multi-cultural, cross-cultural and multi-lingual environments, ensuring on-time deliverables.

PROFESSIONAL EXPERIENCE

Almoayed Group, Juffair, Kingdom of Bahrain

February 2008 till Date

ASSISTANT GENERAL MANAGER

Heading business operations for a group company, with dual reporting to Group CEO & Chairman. Managing international business activities of division (NIT, training division of the group. Formerly AIT, business partner of NIIT), having an additional responsibility of MIS, organizational quality & corporate processes for the group.

Responsible for retail and corporate training business across the Middle East, and online testing operations of Thomson Prometric and Pearson Vue in Bahrain.

Lead, develop and manage a team of account managers, sales & marketing, operations & delivery professionals to maximize all relevant opportunities, whilst creating and communicating clear business strategies. Streamline operations and enhance efficiency, leading to an increase in sales & revenue, and decrease in operating cost.

Strategic planning, directing, evaluating, implementing and monitoring of MIS processes and operations.

Managing and maintaining client relationship and account management. Defining sales targets and goals for the team, and monitoring on regular basis for achievement.

Managing and strengthening vendor relationships through alliances & partnerships, strategic agreements, evaluation and contract negotiations. Building credible and lasting relationships with government ministries and corporate.

Prospecting, qualifying, proposing, negotiating, and closing major business deals and tenders. Planning, forecasting and budgeting activities to achieve desired results, with successful implementation of new lines of products.

Key account management by building credible & lasting relationships with government ministries and corporatess, having handled clients like Batelco, PFC, MOI, DHL, BMMI, ITS, etc. Also managing a team of sales, operations and delivery.

Setting up, implementing, managing & monitoring all aspects of profit centres & technical training units from scratch.

Recruitment, training and career development of computer engineers, IT trainers and network & hardware technicians.

HR management, performance appraisals, TNA, training & retraining, and other HR functions.

Responsible for ISO quality process definitions, implementation and internal auditing of various group companies, by maintaining policies, procedures and standards as per quality standards.

Maintaining management information systems, technical operations and support activities related to the division. Providing training, technical, hardware, network and systems support & consultancy to clients in GCC region.

NIIT, Accra, Ghana

June 2004 to January 2008

OPERATIONS HEAD

--Operations Head, June 2005 to January, 2008

--Manager – Operations (Role of Centre Head), June 2004 to May 2005

Driving activities in the areas of centre management, training, technical operations, resource planning & implementation, and inventory control, reporting to the MD. Steering business growth across the country.

Steering retail & corporate training, and university education business in the country.

Budgeting, sales activities & MIS to achieve desired results, and executing marketing plans, with Centre Managers, and discuss monthly reports and progress on centre-to-centre basis. Marketing & business promotion, corporate training, IT seminars/ presentations & providing consultancy to clients.

Strategic planning designing and implementation, training & curriculum product launch, network and technical support, network security & execution of IT projects.

Review performance, planning & corrective action whenever required. Analyze IT training product performance with end users, technical support and operations personnel. Planning and strategizing new IT training/curriculum product launch.

Setting up, implementation, managing & monitoring of all aspects of IT training centres.

Managing relations with vendors, clients, ministries, government agencies and corporate sector. Managed key accounts including corporate, ministries, banks & government organizations.

Responsible for MIS operations, including IT staff recruitment, staff development, training and development.

Rendering technical and operational support, to various offices in the Ghana for eNCORE management, mail systems, database administration, remote administration, and network security.

Overseeing technical recruitment, HR functions, staff quality & commitment, and taking policy decisions.

HR management, performance appraisals, TNA, training & retraining, and other HR functions.

IPMC, Accra, Ghana

December 2001 to May 2004

IT OPERATIONS MANAGER

--IT Business Manager, December 2002 to May 2004

--Manager – Training & Systems (Role of Centre Manager), December 2001 to November 2002

Driving complete business activities for Training division, and also heading Systems division, and reporting to the MD.

Governing complete business activities related to company’s training division inclusive of operations management, technical support management, resource planning and course curriculum development.

Responsible for company’s retail and corporate training & university education business. Also responsible for company’s franchise business across the country.

Responsible for developing new IT training programmes, including courseware development.

Responsible for complete business and IT management activities, including MIS functions, hardware, network and software.

Managing team of 136 Certified IT professionals & administrative staff, organizing corporate training, IT seminars/ presentations, and managing company’s global partners and vendors.

Responsible for designing and managing clients information system processes, and execution of IT infrastructure, strategic planning, execution and budgeting of IT department.

Deployment of mail systems, web server management, database administration, remote administration, VSAT deployment & management, and planning network strategies.

Providing system support and training consultancy to major clients in Ghana, and across the West African region.

Handling technical recruitment, HR functions & formulating company’s policy decisions.

Netsoft Informatics Pvt. Ltd., Chandigarh, India

March 2000 to November 2001

MANAGER – OPERATIONS

Managing Training & Technical divisions encompassing delivery, scheduling; resource & courseware management.

Conducting training sessions and presentations for in-house and corporate trainings. Supporting in house queries.

Administering, managing & supporting MS Windows 2000/NT 4.0 network as well as web & mail servers.

Managing & maintaining the overseas client’s deployment servers.

Migrated the company’s network from MS Windows NT 4.0 to MS Windows 2000 platform, and MS Proxy Server 2 to MS ISA Server 2000. Monitored MS IIS 4 and MS Exchange 2000 Server as part of the network.

Credited with the design and implementation of network security strategies for company’s Intranet.

Customized and delivered training on Microsoft and Cisco certifications on network technologies.

Successfully managed and handled key accounts of Reserve Bank of India, National Bank for Agriculture & Rural Development (NABARD), Chandigarh State Cooperative Bank, New India Assurance Company, Indian Oil Corporation, Hindustan Petroleum, Power Grid Corporation of India, Department of Telecom (DoT), Punjab Health Systems Corporation, LG Electronics, Fujitsu India, Associated Cement Companies, Advani Oerlikon, PUNWIRE and NODE for corporate training (including batch management, scheduling, resource management, delivery and customizing course curriculum).

Semiconductor Complex Ltd., SAS Nagar (Mohali), India

March 1985 to November 2001

TECHNICIAN V QAR

Monitoring quality assurance & reliability of VLSI devices and electronic systems & sub-systems.

Planning & executing reliability, QC, QA & failure analysis tests as per MIL, JSS, JEDEC, ISO and ISI standards.

Handling the administration, maintenance & support for MS Windows NT 4.0 Network.

Conducting in-house training sessions on computing and semiconductor technologies.

Independently & successfully handled Mask and Wafer Fabrication process control.

Played a major role in securing ISO certification for the organisation. Singularly handled preparation of specifications, operating procedures and standards for QAR Division.

PROFESSIONAL CERTIFICATIONS / ACCREDITATIONS

Microsoft (ID 1266281): MCT, MCSE, MCDBA, MCSA, MCP

Cisco (ID CSCO10288326): CCNA

Brainbench (ID 1714191): Microsoft Security, RDBMS Concepts, MS Windows Vista Desktop Administration

Tally Solutions (ID 982025730): Tally Graduate

The Institute of Engineers (India) (ID ST579513): Technician Member

TRAININGS & WORKSHOPS

Project Management Professional (PMP) – QSIT India/NIT Bahrain

IT Infrastructure Library (ITIL) Foundation – QSIT India/NIT Bahrain

MEA IWave Themed Solution (MITS) – Microsoft, Nigeria

EMC Storage Management – NIIT Ghana

Symantec Enterprise Firewall Administrator – IPMC Ghana

Network Security & Vulnerability Management – CTN, Ghana

Electronics & Semiconductor Technology – Semiconductor Complex Limited, India

ISO Standards – Quality Standards & Processes – Semiconductor Complex Limited, India

Productivity & Industrial Relations – Semiconductor Complex Limited, India

Train the Trainer – Instructional Skill Proof – NIS, India

REPORTS & PRESENTATIONS

Healthy Industrial Relations: Role of HR Strategies – Study conducted at SCL (1997)

EDUCATIONAL QUALIFICATIONS

Masters in Business Administration (MBA) from IGNOU, New Delhi, India (1996)

Advanced Diploma in Software Engineering (ADSE) from TICL, Chandigarh, India (1998)

Advanced Diploma in Management (ADIM) from IGNOU, New Delhi, India (1994)

Diploma in Human Resource Management (DHRM) from IGNOU, New Delhi, India (1994)

Bachelors Degree (BA) from Panjab University, Chandigarh, India (1989)

PERSONAL DETAILS

Date of Birth : 15th November, 1964

Nationality : Indian

Marital Status : Married

Passport Details : No. F3712295 (Issued at Accra, Ghana. Valid up to 05/12/2015)

Driving License : GCC/Bahrain, India & Ghana

Languages Known : English & Hindi (Proficient); Punjabi (Conversational)

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