Customer Service Manager

** ********* ****

Palm Coast, FL ***** Cell- 386-***-****

E-mail- *********@***.***

Frank J. Carcagente

Objective To utilize my work experience that will allow growth and challenges to take my abilities to the next level.

Experience 2010 – Present Long John Silvers/ AW Restaurant

Restaurant General Manager

Ordering, receiving, preparation and cooking, service, cash control, profit and loss,

Maintenance and repair, teaching and training, Health and Food Safety

2009-2010 Heritage Academy - Bunnell, FL

Food Service Manager

Ordering, receiving, preparation and cooking, service, cash control, profit and loss,

Maintenance and repair, teaching and training, Health and Food Safety

2008-2009 Coquina Lanes - Palm Coast, FL

Food & Beverage Supervisor

Ordering, receiving, customer service, cash control, Profit and Loss

Equipment repair and maintenance

Scheduling

Health and Food Safety training

2006-2008 Caruso’s Italian Cuisine - Palm Coast, FL

Restaurant Manager / Owner

Ordering, cooking, payroll, hiring and training.

Ran the restaurant totally. Every aspect of the restaurant business.

1998-2006 Nath Companies - Burger King Franchises -St. Augustine Fl.

Assistant Manager- First Assistant

• Ran shifts, ordering, scheduling, hiring and training.

• Repair and maintain equipment and most training of new associates and help train new management trainees

• Handles customer service issues and control labor costs and P & L costs.

1996 -1998 ADS Signs Deer Park, N.Y.

Sales / Construction Supervisor

• Handled scheduling, costs and supply cost percentages.

• Responsible for hiring and coordinating installers of signs for National accounts.

• Coordinate the manufacturing of signs and the shipping of the manufactured sign.

• Handled customer service for repairs of national accounts.

1989-1996 Burger King Corp. Long Island, N.Y.

Assistant Manager

• See description Nath Companies - Assistant Manager

• Did shift certification for training dept. for Corporate

• 1992 received Customer Service Award

1979-1989 Narda Microwave Haupauge, N.Y.

Dept. Production Leader

• Handled all production control, schedules and bookkeeping for production.

• Supervised 25 people for production of communication devises.

• Increased production 10% by working with Engineers on new manufacturing methods

Education • High School Academic Diploma- Port Jefferson High School (1967-1971)

• Restaurant Food safety Certificate

• Basic Management Training Certificate.

• Supervisor Production Training Certificate

• Plus numerous classes from Burger King.

References available upon request

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