HR / Staffing / Recruiting
Resume:
Melissa Curiel
***** ****** *’Brien
San Antonio, Texas 78260
btkbpj@r.postjobfree.com
PROFESSIONAL QUALIFICATIONS
• 5+ years HR/Recruitment and Staffing experience
• 12+ years healthcare management and business administration in a fast-paced and changing environment
• Extensive background in full lifecycle recruiting of exempt high level to non-exempt employees nationwide – Healthcare (MD, PA, NP, RN, LVN, MA, CNA (Nurse Manager and Director), PT/OT/SLP) and Corporate (Accounting, IT, Marketing, Call Center, HR, Legal, Sales, HR, Director, Executive, and support) positions
• HR Generalist experience: new employee orientation, employee relations, conflict resolution, performance counseling, worker’s compensation, payroll, and benefits coordination (to include open enrollment) - Knowledge of federal and State Employment Law
• Strong healthcare operations management experience with all functions of a clinic/practice
• Excellent qualitative and analytical skills
• Exceptional interpersonal and human relations skills and ability to interact positively from widely diverse cultural backgrounds at all levels of the organization
• Implement cost effective sourcing strategies for identifying high quality talent in response to staffing needs at all levels
• Conduct the interview and selection process, partnering with the hiring managers and other interviewers to define interview strategy and frame offer packages
• Perform independent hiring decisions, extend offers and negotiate salaries
• Execute strategic sourcing techniques to include a variety of resources such as internet, advertising, employment agencies, internal and external databases, employee referrals, direct sourcing and job fairs.
• Coordination and facilitation of company-sponsored hiring fairs
• Excellent communicator capable of delivering and nurturing professional business relationships and delivering informative and persuasive presentations
• Proven ability to manage multiple projects simultaneously while meeting deadlines
• Creative, positive, results-oriented business professional capable of leading groups through change engaging a positive, passionate, and proactive approach
• Staff Orientation, Training, Performance Counseling and Corrective Action
• Effective Team Building and Staff Development
• Critical Thinking, Analytical and Negotiating Skills
• Prompt and Appropriate Complaint Resolution
• Budget Preparation and Management
• Effective Marketing and Business Development
• Positive and Effective Leader
PROFESSIONAL EXPERIENCE
Various Executive Search Firms San Antonio, Texas Feb 2009 to Present
Contract Recruiter/Consultant
Recruited nurses and healthcare personnel for nationwide clients. Recruited executive management roles for clients locally.
Advantage Rent A Car San Antonio, Texas July 2006 to Feb 2009
Recruiting/Employment Supervisor
Recruited to manage recruitment and on-boarding activities for field and corporate offices nationwide. Company size: 1400 employees – 200 locations in 15 States. Member of Corporate HR Department.
• Manage requisition assignment and hiring process.
• Review hire requests for new and replacement employees for all positions.
• Coordinate offer letter process.
• Supervise employment coordinators and recruiters: background and MVR check process, new hire paperwork processing, review background screen results as needed, assignment of employee numbers, coordination of personnel file.
• Post all positions on Company website and manage company applicant tracking system.
• Coordinate job board and newspaper postings.
• Screen resumes and applications.
• Conduct In person and telephone interviews
• Perform independent hiring decisions for corporate office positions.
• Work directly with hiring managers – provide guidance as needed
• Develop job descriptions, job postings, newspaper ads, recruitment materials
• Coordinate temporary staffing needs for corporate office
• Develop company wide recruitment campaigns and marketing materials
• Coordinate company wide recruitment and hiring fairs
• Assist with HR Generalist responsibilities: new employee orientation, I-9 tracking, employee relations, conflict resolution, performance counseling, worker’s compensation, payroll processing and conversions, and benefits coordination (to include open enrollment)
Accomplishments and Highlights:
• Implementation of applicant tracking system and web site career portal
• Effectively managed and executed high volume company-wide recruiting needs producing high quality hires achieving low turnover rates
• Development of nationwide on-boarding activities
• Conducted manager training in interviewing skills and selection techniques
• Development of job descriptions and interview guides for each position
• Provided leadership and supervision for recruiters & managers in the field
InteliStaf Healthcare San Antonio, Texas Jan 2005 to July 2006
Partnership Manager/Branch Manager
Recruited to implement, develop, and manage client partnership (vendor management relationship) with major Health System and staffing agency subcontractors. Responsible for managing all aspects of the staffing operation to include:
• Supervise and lead branch recruitment team
• Recruitment and placement of RN’s, LVN’s and CNA’s,
• Enforcing credentialing standards and requirements,
• Development of subcontractor network,
• Meeting contractual requirements,
• Presentations and recommendations to senior hospital leadership,
• Effective planning with senior leadership,
• Coordination of response to behavioral and clinical concerns of nursing personnel,
• Daily office operations and personnel coordination, with direct report to Assistant Vice President of the Partnership Division.
• Manage branch personnel and San Antonio market business.
Accomplishments and Highlights:
• Executed monthly presentations/recommendations to senior hospital leadership which resulted in 50+ extended 3 month contracts for RN’s and LVN’s
• Maintained 90% fill rate
• Effective planning with senior leadership
• Exceeded weekly revenue goals resulting in top branch revenue and staffing awards for 6 months straight
NFR Medical, PA San Antonio, Texas Sept 2002 to Dec 2004
Administrator
Recruited to manage a private internal medicine practice. Responsible for all aspects of operations and program management: clinical, administrative, fiscal. Responsible for the recruitment and supervision and performance evaluation of clinical, admin and medical staff.
• Manage Daily operations,
• Personnel recruitment/orientation/training, performance management, and corrective action.
• Payroll, accounts payable, Accounts receivable,
• Budget management,
• Patient complaint resolution
• Marketing and Business development with direct report to Physician Owner.
Accomplishments and Highlights:
• Developed scheduling and operational efficiencies which resulted in increased revenues
Sea Mar Community Health Center Seattle, Washington Aug 2000 to Aug 2002
Clinic Manager
Recruited to stabilize and improve operations for a JCAHO accredited community health medical clinic and a community health dental clinic. Responsible for all aspects of operations and program management: clinical, administrative, fiscal. Responsible for the recruitment and supervision and performance evaluation of clinical, administrative and medical staff – 135+.
• Management responsibility of 135+ professional and administrative staff – union shop
• Daily operations of both clinics, with direct report to the Clinic Operations Director.
• Recruitment, orientation, and training responsibilities for all positions.
Accomplishments and Highlights:
• Developed an “open access” scheduling process which resulted in 50% increased visits
• Was able to reduce staff turn over from 67% to 15% by improving staff orientation and training, professional development, and supervisor coaching.
• Successful preparation and execution of JCAHO accreditation survey for both clinics.
El Centro del Barrio San Antonio, Texas Nov 1999 to Aug 2000
Clinic Supervisor – Somerset Family Clinic
Recruited to manage a JCAHO accredited community health/dental/WIC clinic. Responsible for all aspects of operations and program management: clinical, administrative, fiscal. Responsible for the recruitment and supervision and performance evaluation of clinical, administrative and medical staff – 13+.
• Managed 12 clinic staff members with direct report to the Clinical Director.
Accomplishments and Highlights:
• Successful preparation and execution of JCAHO accreditation survey.
• Organization involvement on the Safety Committee and Medical Records Committee.
Kelly Services San Antonio, Texas June 1999 - Nov 1999
Staffing Supervisor/Recruiter
Recruited to manage customer accounts and temporary employees to ensure delivery of high quality temporary staffing services and excellent customer service.
• Managed 15+ accounts and 100+ temporary employees.
• High volume recruitment.
• Reported to the office manager.
Accomplishments and Highlights:
• Recognized for providing excellent customer service and client management
Children’s Hospital and Regional Medical Center Seattle, Washington Nov 1994 - June 1999
Clinic Supervisor-Odessa Brown Children’s Clinic
Recruited to stabilize and improve operations of a JCAHO accredited community dental, medical, and mental health pediatric clinic. Responsible for all aspects of program management: clinical, administrative, fiscal. Responsible for the recruitment and supervision and performance evaluation of clinical, administrative and medical staff.
Accomplishments and Highlights:
• Successful preparation and execution of JCAHO accreditation survey.
• Development of clinic efficiencies during a re-organization and down-size of staff
• Development of clinic fund-raising activities resulting in over $100,000 annually
Administrative Coordinator – Department of Orthopedics/Rheumatology
Recruited to provide administrative management for the clinical and research divisions of the Orthopedic and Rheumatology Departments.
• Supervised 5 staff and volunteers. Provided administrative support to the Physician Chairman of the Department, two Rheumatologists, and three Orthopedic Surgeons (residents and fellows).
UT Health Science Center San Antonio, Tx Jan 1990 to Nov 1994
Administrative Assistant – Department of Orthopedics
Recruited to manage physician practice. Administrative support to Dr Charles Rockwood and Dr Charles Wirth and the shoulder service (to include residents and fellows). Scheduled patient appointments and surgeries. Pre-certification calls to insurance companies, medical transcription, and dictation of a very high volume practice.
EDUCATION AND TRAINING
University of Washington
Seattle, WA
Management Certificate, 1998
San Antonio College
General Studies – Business Administration Coursework
Part Time Honor’s List
University of Texas at San Antonio
Business Administration Coursework
UTHSC – San Antonio
Medical Terminology Courses
Society of Human Resource Management
Medical Group Management Association (Texas and San Antonio)
Executive Recruiters (ERE) Network
John Marshall High School
INFORMATION TECHNOLOGY
Microsoft Windows XP, Windows 2000
Microsoft Office 2007 Applications – Word, Excel, Powerpoint, Publisher, Access, Outlook
QuickBooks Pro 2002
Practice Management Systems – PCN, EHS, AS400, Invision, Smart Practice, HealthPro
ADP Payroll and HRIS System
UltiPro Payroll and HRIS System
Vurv Express / Taleo / PC Recruiter / SendOuts Pro – Applicant Tracking Systems
Social Networking, Job board posting: Monster, Careerbuilder, Hot Jobs, Jobing, etc
Boolean Searches
Medical Transcription
COMMUNITY INVOLVEMENT
Member, Volunteer Services Council, San Antonio State School, San Antonio, TX 2004-Present
Member, Head Start Health Advisory Board, Seattle School District Headstart Program 2000-2002
Volunteer, Catholic Community Services Volunteer Chore Services, Seattle, WA 2000-2002
Volunteer, Seattle Jobs Initiative (Welfare to Work) Health Care Administration Program 1997-1999
PERSONAL AND PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST
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