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Customer Service Manager

Lincoln Park, MI, 48146
August 15, 2012

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Craig N. Richards Jr.

**** *******

Lincoln Park, MI 48146


About Me

Being a dedicated and hard working individual, I use my past experiences to power through and succeed in my work and school. By going to school and working all together, I have figured out the best ways to manage my time. In doing so, I feel as though I have the proper qualifications that potential employers are looking for.

Work Experience

Starbucks Coffee Company November 2010 to Present

Barista/Assistant Manager Allen Park, MI

• Cashier

• Handled customer service issues and complaints

• Stock merchandise and beverage products

• Break down and count out registers

• Prepared food and beverages

• Count inventory

• Check in food and merchandise orders

R.P. McMurphy’s January 2010 to November 2010 Prep Cook/Line Cook Wyandotte, MI

• Food Preparation

• Cleaning up after close

• Making schedules for employees

Burger King March 2008 to January 2010

Crew Member Lincoln Park, MI

• Taking orders

• Ringing customers up on register

• Food preparation

• Assisted on drive through

• Cleaning entire facility

• Stocking facility when low on product

• Made schedules

China Capital November 2007 to February 2008

Cashier/Stock person Taylor, MI

• Rang up orders on cash register

• Organized and put back misplaced merchandise

• Answered any customer questions

• Cleaned the store after closing


• Proficient in Microsoft Office

• Great with customer service

• Great at problem solving

• Hard worker

• Very organized and able to multi-task

• Able to remain calm in stressful situations


Wayne County Community College August 2011 to present

Business Management


Stevi Rae Sann 313-***-****

Supervisor at Starbucks

Jonathan Kellman 313-***-****

Sous Chef a R.P. McMurphy’s

John Russo 734-***-****

Owner of R.P. McMurphy’s

Hassan Abraham 313-***-****


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