Customer Service Manager
Resume:
Craig N. Richards Jr.
Lincoln Park, MI 48146
**************@*****.***
About Me
Being a dedicated and hard working individual, I use my past experiences to power through and succeed in my work and school. By going to school and working all together, I have figured out the best ways to manage my time. In doing so, I feel as though I have the proper qualifications that potential employers are looking for.
Work Experience
Starbucks Coffee Company November 2010 to Present
Barista/Assistant Manager Allen Park, MI
• Cashier
• Handled customer service issues and complaints
• Stock merchandise and beverage products
• Break down and count out registers
• Prepared food and beverages
• Count inventory
• Check in food and merchandise orders
R.P. McMurphy’s January 2010 to November 2010 Prep Cook/Line Cook Wyandotte, MI
• Food Preparation
• Cleaning up after close
• Making schedules for employees
Burger King March 2008 to January 2010
Crew Member Lincoln Park, MI
• Taking orders
• Ringing customers up on register
• Food preparation
• Assisted on drive through
• Cleaning entire facility
• Stocking facility when low on product
• Made schedules
China Capital November 2007 to February 2008
Cashier/Stock person Taylor, MI
• Rang up orders on cash register
• Organized and put back misplaced merchandise
• Answered any customer questions
• Cleaned the store after closing
Skills
• Proficient in Microsoft Office
• Great with customer service
• Great at problem solving
• Hard worker
• Very organized and able to multi-task
• Able to remain calm in stressful situations
Education
Wayne County Community College August 2011 to present
Business Management
References
Stevi Rae Sann 313-***-****
Supervisor at Starbucks
Jonathan Kellman 313-***-****
Sous Chef a R.P. McMurphy’s
John Russo 734-***-****
Owner of R.P. McMurphy’s
Hassan Abraham 313-***-****
Associate
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