Customer Service Representative
Resume:
Jesse Long
Keystone Heights, Fl 32656
***********@*******.***
Work Experience
Alorica Inc., December 2011 – April 2012
• Customer Service Representative: Provided extensive technical support for H&R Block at home tax preparation software. Received incoming chats and phone calls from H&R Block customers. Thrived to resolve customer issues efficiently, in a timely manner, while providing excellent customer service. Utilized a variety of computer programs simultaneously, while resolving customer issues.
Christ Guidance Mission, December 2010 – December 2011
• Maintenance technician: Maintained safe, clean, welcoming, and efficient living environment for elderly residences. Duties included but not limited to lawn care and maintenance, plumbing and electrical repair, painting and other aesthetics, and all other assignments from management.
U. S. Army, May 2007- October 2010
• Watercraft Engineer: Responsible for performance of all operating systems within a class A vessel. Monitored and maintained all systems within the vessel. Ensured all systems within the vessel were kept in optimal operating conditions. Maintained detailed and accurate records of system and gauge readings. Followed safety procedures and protocol with great attention and accuracy
Achievements/Awards
Block Star : One of ten top performing agents
Excelled during leadership and team building courses
Skills
• Proficient in maintenance and operations of hydraulic, pneumatic, electrical, fuel, freshwater, main propulsion, bilge and ballast systems, as well as refrigeration systems
• Knowledgeable of Microsoft Office and other Windows Software
• Works well with others
• Self Motivated
• Quick Learner
• Strong customer service skills
• Dependable
• Enthusiastic
• Detail oriented
• Task Driven
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