Manager Customer Service
Resume:
KEVIN B. GREENE
Riner, VA 24149
SUMMARY: Diverse management background of over seventeen years. A solid, detailed management background from front-line supervision to operational management. Background includes production, auditing, inspection, picking, negotiating, customer service, shipping, and receiving.
EDUCATION: Averett University, Danville, VA
Bachelors of Science in Business Administration, December 1995
Virginia Polytechnic Institute and State University, Blacksburg, VA
Major: Fisheries Science, 1987-1991
RELATIVE EXPERIENCE:
1/09 –11/11 RIVERBEND NURSERY, INC, Riner, VA
Distribution Manager
Managed multi-state distribution of between $6 - $9 million annual sales in perishable plant material.
Managed labor staff of up to seventy employees.
Effectively budgeting, planning equipment and labor figures, as well as initiating and maintaining efficiencies.
7/08 – 12/08 KB TOYS, Staunton, VA
Store Manager
Managed all aspects of the retail store. This included scheduling employees, managing profitability, and store display.
Responsible for communications with the liquidator and sales of all materials within the store.
12/06 – 5/08 OZBURN-HESSEY LOGISTICS, Winchester, VA
Operations Manager
Managed the start-up of a 300,000 sq. ft. third party logistics distribution center.
Oversight of all facets of the operation, inclusive of budget-related decisions, human resource decisions, and safety decisions. Within one year, made it the most profitable facility out of seven facilities.
PERDUE FARMS, INC., Bridgewater, VA
12/04 - 12/06 Scheduling Supervisor
Scheduled all products (perishable) from the raw materials to finished good for a plant with 850 employees.
Extensive use of a database program created through Microsoft Access .
3/02 - 12/04 Distribution Manager
Managed all shipping and yard operations, including one direct managerial report and twenty-five associates.
Cross-trained in scheduling management, which included providing direction to all aspect of a value-added food processing operation.
8/01 - 3/02 Production Supervisor
Coached and provided guidance for fifteen associates in a food processing operation.
Ability to acclimate and produce through schedule changes and process problems.
FAMILY DOLLAR DISTRIBUTION SERVICES, INC., Front Royal, VA
2/99 - 3/01 Receiving Department Manager
Managed, developed, and trained the second shift receiving and often third shift receiving associates in a one million sq. ft. facility. Responsibilities included one direct managerial report and oversight for two on-site subcontracted services.
Established, implemented, and achieved center goals through effective communication, delegation, and use of leadership skills.
4/98 - 2/99 Receiving Area Supervisor
Supervised fifteen to twenty associates in a start-up operation.
Conducted unloading for eighty doors.
OTHER EXPERIENCE: TYSON FOODS, INC., Harrisonburg, VA
9/96 - 4/98 Quality Assurance Supervisor
Supervised five associates to ensure that production adhered to USDA, corporate, and customer-specific regulations/ requirements.
Oversight of Hazards analysis and Critical Control Point program creation
SKILLS/ QUALITIES: Completion of business improvement classes, such as Dale Carnegie (graduate assistant) and Lean Manufacturing Principles. Knowledge and practical use of RF scanning equipment and warehouse management systems (Synapse™, Rapistan , Catalyst , SAP , and Chickway Food Systems ), Direct Route, Appian Systems, knowledge and daily use of computer programs, strong analytical and problem solving skills, clear public speaking and presentation skills, an independent and dynamic thinker, performs well under pressure, multitask management, nursing skills, and bilingual capabilities.
References Available Upon Request
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