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Project Manager Customer Service

Oakland, California, United States
March 09, 2011

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George F. Hart

**** ******* *****

Pleasanton, California 94566

(925) ***-****


Summary of Qualifications:

• Managerial & technical professional with effective & successful experience in business development and implementation.

• Excellent skills, knowledge and experience in human development---including, coaching, counseling and development of team strategies.

• Effective and successful, executive and leadership abilities.

• Speaker with outstanding presentation, written & oral communication skills.

• Highly focused, results oriented and adept at details.

• Excellent troubleshooting and analytical skills.

• Proficient and effective tactical & strategic practices.

• Track record for increasing profits while lowering production/operation costs.

• Recognized for a strong, consultative and thoughtful approach. Able to identify and define applications and create solutions.

• Experienced in design and implementation of systems.

• Experienced in creating and presenting proposals and grants.

• Researched, developed & implemented cost/schedule reporting applications.

Professional Experience:

Fountain Recovery, Livermore, California

Consultant/ Interim director

• Developed business, Completed and initialized the licensing process, including design of all necessary policies & procedures.

• Specialized in counseling of individuals, couples and groups.

• Created all Company documents needed to support clients, employees, counselors and organizations supporting our efforts---Alameda County Social Services, probation, courts, and other professionals.

The Mentor Network, Stockton, California

Manager Stanislaus/San Joaquin Counties

• Managed all business processes; included all reporting, all budgeting, and all personnel functions and managed a staff of 9 people.

• Specialized in housing and supporting adults with disabilities.

• Trained staff and direct workers with necessary materials required to support this clientele

Kare Recovery, Inc. Livermore, California

Vice President and Counselor

• Designed & implemented all policies, procedures, & guidelines; became a counselor and Vice President of the corporation in 2001. Incorporated in 1993.

• Specialized in counseling of individuals, couples and groups for adolescents/adults.

• Managed the day to day business practices/tasks supporting clients, counselors, employees and organizations supporting our efforts---Alameda County Social Services, probation, courts, and other professionals.

Dynecom Sacramento, California

Executive Director of Business Development

• Established and successfully developed a computer telephone integration company specified in networking solutions including: T1, T3, and fibre optics.

• Specialized in design, installation, & maintenance of telecom & voice/data cable.

• Developed and executed ongoing strategic plans, marketing campaigns, and customer service programs. Programmed small systems for customers.

• Initiated relationships and negotiated/closed contracts with several major prime contractors, generating sales in excess of $250,000.

• Certified reseller of proprietary products and services including: Pacific Bell, NATA, CTI, Phones Plus, Capital Telephone, AT&T, and Tie, Inc.

TRW Redondo Beach, California

Specialized Project Manager/Senior Engineer

• SPM/Senior Engineer within TRW’s largest sector, providing high level R&D, design, engineering, project planning, master scheduling, and implementation support to ensure the success of a broad scope of innovative, high priority, multi-million dollar initiatives.

• Managed 16 special projects, the largest of which was a $695 million data systems architectural redesign project (DASARP) implemented through four sectors (West Virginia, Colorado, Southern California, Washington D.C.).

• Managed work plans, tasks, and training schedules for the DASARP Project.

• Evaluated resource allocation systems targeting key areas for cost reduction/containment and developed/implemented financial, material, machinery, and workforce utilization strategies that directly contributed to a 13% increase in division profits.

• Re-engineered technical training program while sustaining competency levels.

Northrop Electronics Hawthorne, California

Manager Resource Information Systems

• Planned, executed, and directed the development of a management system that integrated business and engineering systems establishing cutting-edge resource planning and reporting applications.

• Developed system that improved cost analysis, engineering controls, scheduling, and task definition organization-wide, and revolutionized key reporting mechanisms.

• Reduced redundant data handling by 50%, increased productivity by 30%, and lowered overall department costs by 5%.

Litton Guidance & Control Woodland Hills, California

Senior Business Systems Specialist

• Sr. Business analyst responsible for co-managing 3 new projects and high priority contracts (valued up to $500 million) such as Cruise Missile, Peace Keeper and Minuteman.

• Facilitated weekly meetings with cross functional Department Managers and Directors from Engineering, Design, Manufacturing, Material Control, Production Control, Operations Support, Finance and Quality Engineering.

• Managed and implemented the ‘FAST’ system, in coordination with systems design, to reduce Engineering and Operations data flow.

• Interfaced with major customers such as Army, Air Force, Navy, Ballistic Missiles Office, Martin Marietta, Douglas etc… & with Litton Engineers to ensure completion of projects and adherence to deadlines and budgets.

• Re-designed reporting and managerial processes, reducing management reporting procedures by 20%.

• Implemented workforce utilization strategies that reduced labor resource requirements by 10%.

Teradyne Boston, Massachusetts & Northridge, California

Manager, Production and Material Control

• Planned, controlled, and managed Production, Quality, Test, Material Control, and Final Processing areas, leading a total of 54 employees in all phases of memory test equipment manufacturing. Transferred to California in 1974 with West Coast team opening of new Division.

• Integrated Systems Card Test with Manufacturing Processes, leveraging the efforts of engineering and manufacturing to maximize system completion efforts.


Pepperdine University Malibu, California

M.B.A emphasis in Information Systems

California State University Northridge California

B.A. Social Psychology and Business Administration

Trainings and Certifications:


o Management Science, Concepts of Database Management, Microprocessors, Hardware Design, Advanced Computer Assembly, Information Systems.


o Doctoral studies Argosy University (on-going)

o Interventionist NADAI

o 11 courses in Management Consulting and policies and procedures.

o CSCSC, NATA, PRP, APICS, Shop/floor Control, Excel, Word, etc.

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