Project Manager Customer Service
Resume:
George F. Hart
Pleasanton, California 94566
********@*****.***
__________________________________________________________________
Summary of Qualifications:
• Managerial & technical professional with effective & successful experience in business development and implementation.
• Excellent skills, knowledge and experience in human development---including, coaching, counseling and development of team strategies.
• Effective and successful, executive and leadership abilities.
• Speaker with outstanding presentation, written & oral communication skills.
• Highly focused, results oriented and adept at details.
• Excellent troubleshooting and analytical skills.
• Proficient and effective tactical & strategic practices.
• Track record for increasing profits while lowering production/operation costs.
• Recognized for a strong, consultative and thoughtful approach. Able to identify and define applications and create solutions.
• Experienced in design and implementation of systems.
• Experienced in creating and presenting proposals and grants.
• Researched, developed & implemented cost/schedule reporting applications.
Professional Experience:
Fountain Recovery, Livermore, California
Consultant/ Interim director
• Developed business, Completed and initialized the licensing process, including design of all necessary policies & procedures.
• Specialized in counseling of individuals, couples and groups.
• Created all Company documents needed to support clients, employees, counselors and organizations supporting our efforts---Alameda County Social Services, probation, courts, and other professionals.
The Mentor Network, Stockton, California
Manager Stanislaus/San Joaquin Counties
• Managed all business processes; included all reporting, all budgeting, and all personnel functions and managed a staff of 9 people.
• Specialized in housing and supporting adults with disabilities.
• Trained staff and direct workers with necessary materials required to support this clientele
Kare Recovery, Inc. Livermore, California
Vice President and Counselor
• Designed & implemented all policies, procedures, & guidelines; became a counselor and Vice President of the corporation in 2001. Incorporated in 1993.
• Specialized in counseling of individuals, couples and groups for adolescents/adults.
• Managed the day to day business practices/tasks supporting clients, counselors, employees and organizations supporting our efforts---Alameda County Social Services, probation, courts, and other professionals.
Dynecom Sacramento, California
Executive Director of Business Development
• Established and successfully developed a computer telephone integration company specified in networking solutions including: T1, T3, and fibre optics.
• Specialized in design, installation, & maintenance of telecom & voice/data cable.
• Developed and executed ongoing strategic plans, marketing campaigns, and customer service programs. Programmed small systems for customers.
• Initiated relationships and negotiated/closed contracts with several major prime contractors, generating sales in excess of $250,000.
• Certified reseller of proprietary products and services including: Pacific Bell, NATA, CTI, Phones Plus, Capital Telephone, AT&T, and Tie, Inc.
TRW Redondo Beach, California
Specialized Project Manager/Senior Engineer
• SPM/Senior Engineer within TRW’s largest sector, providing high level R&D, design, engineering, project planning, master scheduling, and implementation support to ensure the success of a broad scope of innovative, high priority, multi-million dollar initiatives.
• Managed 16 special projects, the largest of which was a $695 million data systems architectural redesign project (DASARP) implemented through four sectors (West Virginia, Colorado, Southern California, Washington D.C.).
• Managed work plans, tasks, and training schedules for the DASARP Project.
• Evaluated resource allocation systems targeting key areas for cost reduction/containment and developed/implemented financial, material, machinery, and workforce utilization strategies that directly contributed to a 13% increase in division profits.
• Re-engineered technical training program while sustaining competency levels.
Northrop Electronics Hawthorne, California
Manager Resource Information Systems
• Planned, executed, and directed the development of a management system that integrated business and engineering systems establishing cutting-edge resource planning and reporting applications.
• Developed system that improved cost analysis, engineering controls, scheduling, and task definition organization-wide, and revolutionized key reporting mechanisms.
• Reduced redundant data handling by 50%, increased productivity by 30%, and lowered overall department costs by 5%.
Litton Guidance & Control Woodland Hills, California
Senior Business Systems Specialist
• Sr. Business analyst responsible for co-managing 3 new projects and high priority contracts (valued up to $500 million) such as Cruise Missile, Peace Keeper and Minuteman.
• Facilitated weekly meetings with cross functional Department Managers and Directors from Engineering, Design, Manufacturing, Material Control, Production Control, Operations Support, Finance and Quality Engineering.
• Managed and implemented the ‘FAST’ system, in coordination with systems design, to reduce Engineering and Operations data flow.
• Interfaced with major customers such as Army, Air Force, Navy, Ballistic Missiles Office, Martin Marietta, Douglas etc… & with Litton Engineers to ensure completion of projects and adherence to deadlines and budgets.
• Re-designed reporting and managerial processes, reducing management reporting procedures by 20%.
• Implemented workforce utilization strategies that reduced labor resource requirements by 10%.
Teradyne Boston, Massachusetts & Northridge, California
Manager, Production and Material Control
• Planned, controlled, and managed Production, Quality, Test, Material Control, and Final Processing areas, leading a total of 54 employees in all phases of memory test equipment manufacturing. Transferred to California in 1974 with West Coast team opening of new Division.
• Integrated Systems Card Test with Manufacturing Processes, leveraging the efforts of engineering and manufacturing to maximize system completion efforts.
Education:
Pepperdine University Malibu, California
M.B.A emphasis in Information Systems
California State University Northridge California
B.A. Social Psychology and Business Administration
Trainings and Certifications:
• UCLA
o Management Science, Concepts of Database Management, Microprocessors, Hardware Design, Advanced Computer Assembly, Information Systems.
• OTHER
o Doctoral studies Argosy University (on-going)
o Interventionist NADAI
o 11 courses in Management Consulting and policies and procedures.
o CSCSC, NATA, PRP, APICS, Shop/floor Control, Excel, Word, etc.
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