Customer Service Representative/Dedicated and willing worker

SUMMARY

Dedicated hard working and experienced, with a proven history of excellence and determination to be the best at what I do

QUALIFICATIONS

Completed a Conflict Resolution course to better assist guest and customers.

Completed Leadership Development course.

Completed a business writing course.

I am bilingual (English and Spanish).

I have extensive experience in customer service.

I can adapt to any circumstance with my experience in a rapidly changing environment.

I work great under stressful situations, and excel under pressure.

WORK EXPERIENCE

2007 - Current

Host Ambassador Jackson Rancheria Casino

Jackson, CA

Customer Service. Create and maintain guests players card accounts. Populate database with guest information to better help and evaluate guests needs.

Was awarded a VIP pin for creating 400 new accounts in September 2007

Received Arrow of Excellence Nomination in 2009

2005 - 2007

Revenue Auditor Jackson Rancheria Casino

Jackson, CA

I verified and recorded revenue for products and services, credit card billing and credit card deposits, and responding to customer billing inquires and disputes. I prepared reports that helped ensure that the company runs efficient and makes a profit

2004 - 2005

Traffic Control Specialist Jackson Rancheria Casino

Jackson, CA

Direct traffic safely through construction areas. Manage and maintain the properties roads and parking area

2003 - 2004

Customer Service Representative Fortune 800

El Dorado Hills, CA

Answer phones and respond to customer requests. Sell product and place customer orders in computer system. Provide customers with product and service information. Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements.

EDUCATION

2003 Belmont High Los Angeles, CA

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