Customer Service Manufacturing

Efrain Resendiz

**** *. ***** ***. ********@*****.***

Buckeye AZ, 85326 818-***-****

SUMMARY

Experienced production supervisor with extensive experience in defense and commercial aerospace manufacturing. Strong supervisor and leadership skills with ability to develop and build a strong team environment. Managed and mentored a diverse team of employees while providing exceptional customer service. Experienced in staff development and cross training. Demonstrated a commitment to a safe work environment. Bilingual in English and Spanish

WORK EXPERIENCE

SAI TECHNOLOGY 2005-2012 Gilbert, AZ

A $12 Million Company, full service FAA approved Avionics and Instrument repair facility that is dedicated to providing quality service to air carriers, MROs, leasing companies and brokering firms around the globe. Utilizing the skills and expertise gained in the support of its commercial avionics customers, the management of S.A.I. Technology developed the Specialty Harness Manufacturing Division.

Manufacturing Coordinator 2011 to present

• Oversee operations, and ensure technicians perform daily assignments to the high quality standards established.

• Coordinate work orders with other departments, prioritize daily workflow, and assign work to technicians for a productive execution.

• Mentor and guide technicians to upkeep, and continuously improve workmanship standards.

• Ensure all projects meet customer requirements and build an excellent quality assurance reputation.

• Routinely read and interpret plan drawings and specifications, and when required explain complex plans to workforce.

• Assist workforce with complex technical issues.

• Provide training to new employees in soldering techniques, crimping procedures, harness assembly, reading plans, and other training as necessary.

• Serve as a manufacturing technician for the production of harnesses and chassis’s when required.

Manufacturing Manager 2005-2011

• Supervised up to 18 individuals in a fast-paced manufacturing environment while maintaining high quality standards.

• Provided work order cost estimates (labor costs, materials, time estimate).

• Supported and assisted planners with bids, and when needed, assisted them with resolution of planning discrepancies, and with customer communication.

• Ensure that manufacturing and fabrication standards are being fulfilled in accordance with the requirements of the company, and the requirements of the customer.

• Tracked and monitored workforce in relation to customer job orders to ensure that they are completed and shipped on-time.

• Maintained an open communication with customers, and continuously update them on the status of their work order.

• Conduct research on issues encountered on job orders (such as discrepancies on plan drawings, or materials) and implement a resolution.

• Established a cross training program to improve quality and exceed scheduled delivery time.

• Coached and mentored staff, and prepared and conducted performance evaluations.

KNOX COMPANY 2005 Phoenix, AZ

A $22 Million company manufacturing KNOX-BOXES a Rapid Entry System was specifically developed for the fire department. With one master key, you can gain access to commercial and residential property. More than 7,500 departments nationwide use Knox key boxes, vaults, Haz-Mat cabinets, key switches, locking FDC caps, and padlocks.

ASSEMBLY SUPERVISOR 2005

• Supervised 24 individuals involved in the fast-paced environment with high standards for job performance, efficiently, and quality.

• Implemented a cross training program to increasing efficiency and ensuring effective floor coverage during sick leave and vacation time.

• Prioritized daily workflow and assign work for productive execution.

• Resolved employee issues through problem resolution.

• Reduced age of orders to 3 working days resulting in customer’s satisfaction.

• Met and exceeded daily as well as monthly shipping goals.

• Managed chemical inventory, handling and disposal.

• Analyzed employee time cards to ensure accuracy and to avoid payroll exceptions.

ONTIC ENGINEERING AND MANUFACTURING 1990-2004 Chatsworth, CA

A $30 Million aerospace manufacturing company serving the defense and commercial aircraft market. Repair and overhaul of aircraft accessories and manufacturer of wide varieties of new aircraft assemblies (Fuel Pumps, Gear Pumps, Linear and Rotary Actuators, Valves, Motors etc.)

PRODUCTION SUPERVISOR 1990-2004

• Responsible for management 26 individuals involved in moderate to complex bench production assembly of components, units, products and parts for assembly, machine shop and testing

• Provided detailed instructions and guidelines as to exact procedures to be followed including close tolerances and maintaining a safe work environment.

• Improved several manufacturing work processes, (Engineering manufacturing outlines. Earning more than 16 awards) which increased efficiency and reduced staffing.

• Provided training and resources to promote 100% quality acceptance and auditing to assure that system transactions and data entry are processed accurately.

• Improved several pumps and motors efficiency by modifying the motor windings.

• Identified needed improvements and optimized basic cell operation to increase number of units tested per hour by 60%.

• Implemented a cross training program to increase efficiency and ensure effective floor coverage during sick leave and vacation time.

• Participated as team member in the implementation of ISO9002 and AS9100 writing production procedures, training and auditing.

• Met or exceed schedules as provided by production planning within budget.

• Managed tooling design from conception to implementation including budgeting and scheduling.

• Managed all resources (employees, space, tools, instructions, training and materials).

• Documented and researched the need for new capital investments and materials. Such as winding, machining and testing equipment

• Prioritized daily workflow and assign work for productive execution.

• Monitored product quality and take required action in timely manner to keep rework and scrap to minimum.

• Implemented and Managed Preventative Maintenance Program.

• Researched changes in manufacturing industry, equipment and processes use-learned information to improve processes or recommend changes.

• Director of Safety. Reduced the accident rate 50% by developing a safety team and rotating audit inspections.

• Created a product sample display cabinet with more than 30 units to be used as visual aide in new hire training and visitors.

• Demonstrated an "open door" policy with employees to discuss concerns and seek solutions.

• Managed chemical inventory and disposal. Improved chemical ordering handling and disposing improving on time deliveries and saving $20K annually.

• Maintained a motivated, productive, quality focused team, and good inter-department relations.

• Prepared and conduct performance evaluations.

• Updated Job descriptions, and conduct new employee searches.

• Maintained accurate attendance records including scheduled vacations.

• Provided good customer service to internal customers and suppliers.

• Submitted monthly Status Report. Tracked all employees’ certification requirements.

EDUCATION

High School, Mexico

COMPUTER SKILLS

Microsoft Office Products

AWARDS

Earned more than 16 awards for implementation of manufacturing process improvement.

COMPANY SPONSORED TRAINING

Time Management, Drug Free Workplace, Total Quality Management, Writing Performance Reviews, Continuous Improvement and SPC, Sexual Harassment, APICS, Basic of Supply Chain Management, Hazard Communication, ISO 9000, AS9100, Lean manufacturing, Certified Soldering Inspector per MIL-STD-2000, Internal Quality System Auditing, Root Cause analysis and Corrective Action, How to Manage Multiple Projects.

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