IT Project Manager / Software Trainer
Resume:
JOSEPH SUNPETCH LAOCHALOENVANICH
**** *********** *****, ******, ***** 78748
****.****@*****.***
QUALIFICATIONS PROFILE
Competent, results-driven, and business-savvy IT senior management professional equipped with expertise in design, development, and delivery of cost-effective, high-performance technology solutions. Proven effectiveness in all facets of project life-cycle development, from initial feasibility analysis and conceptual design through documentation, implementation, user training, quality review, and enhancement. Exemplify in-depth knowledge in a wide spectrum of industries coupled with proven effectiveness in building motivated and productive teams. Proactive program manager who offers excellent organizational, budget management, leadership, team building, negotiation, and project management skills.
CORE STRENGTHS
- Web Design and Programming
- Project Management and Operations
- Training Documentation and Execution
- Continuous Process / Performance Improvement
- Leadership, Supervision, and Team Building
- Technical Support and Troubleshooting
- Time and Budget Forecasting
- Outstanding Clients / Vendors Relations
- Organized with Strong Analytical Abilities
- Problem Resolution and Decision-Making
- Articulate Oral and Written Communication
- Superior Presentation and Negotiation Skills
EMPLOYMENT HISTORY
MICROMAIN CORPORATION ~ AUSTIN, TX: 2008–PRESENT
Implementation Project Manager 2010–Present
Facilitate training to new clients prior to deployment and finalize the development of internal processes. Serve as an integral part of the implementation project with 16 different Fortune 500 companies. Oversee the implementation and installation services of the software on Windows networks. Demonstrate proven ability to operate autonomously on a project from start to finish.
Notable Achievements:
- Masterfully led all technical support activities mainly in installation, configuration, and deployment of software
- Ranked as the highest revenue-generating trainer and project manager out of 3 employees
Software Training Specialist 2010–Present
Document and compile all training materials for future reference. Proposed and made recommendations on possible future training or product services.
Notable Achievements:
- Commended for conducting training for all venues, such as in-house, on-site, and online
- Displayed keen expertise in managing a large classroom with 8 students or more
Customer Support Account Manager 2008–2010
Functioned as the focal point for all accounts after the initial sale for account management. Primarily held responsible for the sales and account revenue of current accounts by creating innovative recommendations on new products/services.
Notable Achievements:
- Generated revenue through improvement of client annual spending and ensuring exceptional customer service
- Played a vital role in designing new pay structure for Regional and Customer Account Manager
- Drove all efforts to re-organize sales staff and responsibilities with approval of the Sales Manager
- Honored as “Salesperson of the Month” for numerous times during tenure through demonstration of exemplary performance, dedication and efficiency
- Earned distinction for reviving over 16 past, cold, or inactive clients in 12-month stint
CIRRUS-IT ~ AUSTIN, TX
Network and Desktop Support Contractual | Website Design and Management (focus on UI) 2008–Present
Rendered outstanding IT support and services to small business clients. Presided over six networks with a staff of one to develop their competencies and achieve their maximum potential.
Notable Achievements:
- Ushered the start-up of a company specializing in web design and network installation
- Pivotal in installing 12 different small client networks while simultaneously managing 3 websites inherited from various clients
- Initiated the development of 6 small business websites from scratch
ROGER BEASLEY MAZDA SOUTH ~ AUSTIN, TX
Internet Marketing and Sales Representative 2006–2007
Promoted and sold new and pre-owned vehicles utilizing Internet communications and social media sources. Supervised daily activities of sales staff to improve their profitability and gain ratios.
Notable Achievements:
- Sold more than 265 vehicles annually leading to earning a recognition as one of the top 30 salesperson in Mazda USA throughout the country
- Achieved 97% annual customer satisfaction rating
STERLING ACURA OF AUSTIN ~ AUSTIN, TX: 2003–2006
IT Director 2003–2006
Provided expert oversight to outside contractors managing dealership IT services. Appointed to purchase all IT hardware. Established and maintained long-term quality relationships with vendor.
Notable Achievements:
- Optimized operational efficiency by reconfiguring and managing local network and IT systems
- Utilized strong negotiation skills for agreements with outside contractors
Sales Operations Manager 2003–2006
Directed and coordinated day-to-day operational aspects on all sales transactions in the dealership. Determined staffing requirements: coordinated hiring and training of employees to enhance overall efficiency. Instrumental in negotiating financial contracts with financial institutions that provided loans; managing marketing for monthly advertisements; restructuring pay plan for Sales Department; and handling inventory of new and used cars.
Notable Achievements:
- Met and greatly surpassed sales volume for dealership as a whole as well as individual sales staff performance
- Fostered a positive working environment to a staff of 10 sales people to continuously increase sales/revenue
- Presided over the financial negotiations on 70% of all car sales for the dealership
Customer Satisfaction Project Manager 2003–2006
Closely monitored a 12-month project focused on developing in-house customer satisfaction processes in preparation for annual audits by Acura Division Motorcars, a division of Honda Cars America consecutively for 2 years. Ensured timely completion of all projects by delivering informative presentation and documenting the process. Conceptualized and designed annual deliverable for review by Acura USA.
Notable Achievements:
- Partook in Program ExCEL, “Exceeding Customer Expectations for Life”, an initiative to improve customer satisfaction in dealerships through the employment of business process development training and management
- Obtained the Precision Team Dealership of Distinction Award for tSterling Acura two years in a row by exemplifying outstanding management skills during employment
- Positioned as the first dealership in Acura history to win the Precision Team Dealership of Distinction award during the first year of business
- Designed new internal process maps and trained all staff on the Sterling Acura customer service process
- Continuously improved the Sterling Acura's customer service rating and met or exceeded standards by surpassing national averages by 20%
Finance Director 2003–2006
Negotiated all dealership vehicle sales contracts with financial lending institutions. Funded all outstanding deals and contracts as well as administered incoming funds for the entire Sales Department. Handled the submission, negotiation, and approval of all vehicle sales for entire dealership. Built profitable relationships with vendors by explaining all available financial products.
Notable Achievements:
- Chosen to be the core contact and liaison between all banks associated with the dealership
- Drastically elevated revenue for Dealership Finance Department through sales of supporting financial products as well APR negotiations
- Gained commendations for selling 50% of financial products
In-House Trainer 2003–2006
Complied with all training activities with dealership creed of "Exceeding the Standards." Created in-house training material through PowerPoint and tutorials developed and documented all dealership process maps.
Notable Achievements:
- Recognized as trainer for entire dealership responsible for process development based on proven and ethical techniques
EDUCATION
ASSOCIATE OF SCIENCE IN COMPUTER SYSTEMS ADMINISTRATION
~ ITT Technical Institute, Austin, TX: 2003-2005
Graduated with honors
BACHELOR OF ARTS IN MARKETING
~ Assumption College, Bangkok, Thailand: 1995-1999
Graduated with honors
PROFESSIONAL TRAINING
Microsoft Certified IT Professional (MCITP–Enterprise Administrator): Expected Completion: June 2012
Microsoft Certified Technical Specialist (MCTS–Vista, Server 2008 Infrastructure, Server 2008 Applications Infrastructure): 2011
ACTIVITIES
Avid Mountain Bike and Road Bike Racer
Currently racing for Team Seton Brain and Spine Cycling: Ranked 4th for the Texas Mountain Bike Racing Association season in 2010
Active cyclist and participant in various charity rides such as Livestrong Challenge and Houston to Austin MS150
TECHNICAL PROFICIENCY
OPERATING SYSTEM: Windows 2000, XP, Vista, 7
SOFTWARE: Microsoft Office Suite | Adobe CS3: Photoshop, Illustrator, and Flash
WEB DEVELOPMENT: HTML, PHP, MySQL, CSS
OTHER TECHNOLOGIES: Server 2000, 2003, 2008 | IIS Server (Web) | Expression Web 2,3 | Livemeeting | Visio | MS SQL Server 2005 | MS Access 2007 | Apache Server | Adobe Dream Weaver | MS Exchange | Go to MyPC | Team Viewer | MS Hyper V
HARDWARE: Installation of PC components (RAM, video cards, HDD, and others) | Cat 5 Cabling
Contact this candidate