Functional Consultant – MS Dynamics CRM
Phone No: +91-994*******
• 4 + years of experience in CRM & 6 month extensive on-site working experience at Saudi Arabia.
• Certified in Microsoft Dynamics CRM 2011 Application.
• Have been a part of complete end to end CRM Project implementation life cycle, starting from product demo for Client to Post Implementation support.
• Provided Presales – demo on MS CRM features and extended options.
• Participates in every aspect of the implementation from analyzing the customer’s business requirements and mapping those business processes with Microsoft Dynamics CRM to meet the customer’s needs.
• Manual and functional testing of CRM customizations & other ISV solutions with test cases
• Provided end-user training for MS CRM & Post implementation support.
• Have implementation experience on both Online & On-Premise MS CRM 4.0 & 2011.
• A good team player with a clear understanding of business needs and has industrial experience on challenges and risks when implementing vertical applications to provide end-to-end solutions that would encapsulate the complete business requirement.
• Senior Consultant / Team Leader, Project Manager, Consulting Manager, Support Consultant, Implementation Consultant, User Education + Training.
Server Microsoft Server 2003, 2008
Operating System Windows 95/98/XP/Vista/ Win 7/ Ubuntu LINUX
CRM Microsoft Dynamics CRM 4.0, CRM 2011, Vtiger CRM
Tools MS CRM Data Migration Manager, Microsoft CRM-AX Connector, Microsoft Dynamics Sure Step 2010, MS CRM Outlook Client, MS Office.
Database Microsoft SQL Server 2005, 2008
Business Applications Supply Chain Management(By Vtiger CRM) / ERP(Open Bravo) / DMS (Alfresco, Knowledge Tree) / HRM (Orange)
• High degree of insight and analytical skill
• Team-oriented; willing to align work with team’s priorities and goals
• Able to influence, negotiate and build consensus
• Strong time management skills and multitasking abilities
• Clear and effective communication
• 2003-2007, B.Tech in Information Technology with 66% (First class), Kamaraj College of Engg. & Tech. Affiliated to Anna University, India
• 2002-2003 H.Sc with marks 62.25% at A.P.T Dorairaj Hr.sec.school, Madurai, T.Nadu, India.
• 1999-2000, S.S.L.C with marks 74.2% at A.P.T Dorairaj Hr.sec.school, Madurai, T.Nadu, India
Trainings & Certification
• Microsoft Dynamics CRM 2011 Applications
• Diploma in Computer Hardware & Networking (DCHN)
1) Aug 2010 to Present: GSR Business Services (P) Ltd, Tamilnadu, India.
- Joined as a MS-CRM Consultant on Aug 9th 2010
- Promoted as a Senior Software Engineer on Aug 1st 2011
2) Apr 2008 to Aug 2010: Aveo InfoTech pvt Ltd, Tamilnadu, India.
- Promoted as Functional Consultant on June 4th 2008.
- Joined as Trainee on Apr 1st 2008.
Major Roles & Responsibilities
• Functional requirement gathering and obtain acceptance from customer without many iterations that express what action a solution must take and what outcome is expected.
• Is responsible to prepare FRD (Functional Requirement Document).
• To do Gap Fit Analysis.
• CRM Customizations and Prototyping.
• Design & Prepare FDD (Functional Design Document).
• Is responsible for configuring and customizing the Microsoft Dynamics application to achieve the customer’s business requirements.
• Workflows and Dialogs.
• Hands on Installation of MS CRM and corresponding language pack.
• To do Data maps and Data imports.
• Is responsible for conducting UAT training, verify and closure of UAT issues.
• To prepare user manual and administration document for the clients to guide end users and key users on post-implementation.
• To define architecture to Integrate CRM with different applications.
• Identify common usage questions and extend the current customer knowledge base by writing FAQ.
• Analyze customer test cases to provide required suggestions for better results with respect to Business requirement.
• To Train users on Microsoft Dynamics CRM.
• Post implementation support and to give timely resolution of issues.
• Proficient in all modules of CRM.
• Key responsibilities include timely delivery of project milestones, Resource Planning and work allocation, co-ordination with client for estimates and time plan finalization.
• Motivate colleague and subordinates to achieve company goals.
• Successfully executed and been a part of fifteen CRM implementation life cycles and other business application implementation for our different clients in different business vertical within short time with excellence.
• Successfully implemented MS-CRM 2011 for a client within two months when the product was in beta stage itself.
• Successfully implemented three CRM projects to integrate with NAV & AX.
• Successfully implemented business solutions such as DMS, File Manager, Mail Manager and CRM extended tools.
• Worked on multiple tenant CRM environment deployments.
• Successfully trained the customers on business solutions and make them understand the entire business scenarios and usage of business solutions within a short period of training.
• Delivered business solution presentations to our clients and make the end user to understand and improve their potential contributions to their business.
• Made an implementation and deployment of MS-Dynamic CRM in my current company itself to optimize and improve our business potential.
Major Clients Worked & Supported
• Power Centre Private Limited (India)
• Al-yaum (Saudi Arabia)
• Al-Jazirah (Saudi Arabia)
• Aqary (Saudi Arabia)
• Al-Hayat (Saudi Arabia)
• Modern Time Technical Systems (Saudi Arabia)
• Grundfos (India)
• TVS Funds (India)
• Club Mahindra (India)
• Population Services International (India)
• Vaighai Industries Limited (India, Srilanka)
• Rajexim (India)
• OrOr Flavours and Chemicals (India)
• Dharani Steel Industries (India)
• Apex Export Consortium (India)
• Kaliswari Matches and Fireworks (India)
• Customer Service
• Publishing Service
• Media House
• Retail & Whole Sale Trading
• Property Management
• Dealer Management
• Service & Case Management
• Played and Won a runner medal in my college for “Badminton”.
• Learned and certified on an ancient art called “Kaayakalpam”.
• Attended several personality development programs.
Name : Ramprakash S
Gender : Male
Age : 28
Nationality : Indian
Marital Status : Single
Passport No : G5795407 (Valid up to 2017)
Languages : English, Tamil