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Manager Project

Madurai, TN, 625001, India
August 08, 2012

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Ramprakash S

Functional Consultant – MS Dynamics CRM


Phone No: +91-994*******

Profile Summary

• 4 + years of experience in CRM & 6 month extensive on-site working experience at Saudi Arabia.

• Certified in Microsoft Dynamics CRM 2011 Application.

• Have been a part of complete end to end CRM Project implementation life cycle, starting from product demo for Client to Post Implementation support.

• Provided Presales – demo on MS CRM features and extended options.

• Participates in every aspect of the implementation from analyzing the customer’s business requirements and mapping those business processes with Microsoft Dynamics CRM to meet the customer’s needs.

• Manual and functional testing of CRM customizations & other ISV solutions with test cases

• Provided end-user training for MS CRM & Post implementation support.

• Have implementation experience on both Online & On-Premise MS CRM 4.0 & 2011.

• A good team player with a clear understanding of business needs and has industrial experience on challenges and risks when implementing vertical applications to provide end-to-end solutions that would encapsulate the complete business requirement.

Desired Position

• Senior Consultant / Team Leader, Project Manager, Consulting Manager, Support Consultant, Implementation Consultant, User Education + Training.

Technical Skills

Server Microsoft Server 2003, 2008

Operating System Windows 95/98/XP/Vista/ Win 7/ Ubuntu LINUX

CRM Microsoft Dynamics CRM 4.0, CRM 2011, Vtiger CRM

Tools MS CRM Data Migration Manager, Microsoft CRM-AX Connector, Microsoft Dynamics Sure Step 2010, MS CRM Outlook Client, MS Office.

Database Microsoft SQL Server 2005, 2008

Business Applications Supply Chain Management(By Vtiger CRM) / ERP(Open Bravo) / DMS (Alfresco, Knowledge Tree) / HRM (Orange)

Soft Skills

• High degree of insight and analytical skill

• Team-oriented; willing to align work with team’s priorities and goals

• Able to influence, negotiate and build consensus

• Strong time management skills and multitasking abilities

• Clear and effective communication

Education Details

• 2003-2007, B.Tech in Information Technology with 66% (First class), Kamaraj College of Engg. & Tech. Affiliated to Anna University, India

• 2002-2003 H.Sc with marks 62.25% at A.P.T Dorairaj, Madurai, T.Nadu, India.

• 1999-2000, S.S.L.C with marks 74.2% at A.P.T Dorairaj, Madurai, T.Nadu, India

Trainings & Certification

• Microsoft Dynamics CRM 2011 Applications

• Diploma in Computer Hardware & Networking (DCHN)

Professional Experience

1) Aug 2010 to Present: GSR Business Services (P) Ltd, Tamilnadu, India.

- Joined as a MS-CRM Consultant on Aug 9th 2010

- Promoted as a Senior Software Engineer on Aug 1st 2011

2) Apr 2008 to Aug 2010: Aveo InfoTech pvt Ltd, Tamilnadu, India.

- Promoted as Functional Consultant on June 4th 2008.

- Joined as Trainee on Apr 1st 2008.

Major Roles & Responsibilities

• Functional requirement gathering and obtain acceptance from customer without many iterations that express what action a solution must take and what outcome is expected.

• Is responsible to prepare FRD (Functional Requirement Document).

• To do Gap Fit Analysis.

• CRM Customizations and Prototyping.

• Design & Prepare FDD (Functional Design Document).

• Is responsible for configuring and customizing the Microsoft Dynamics application to achieve the customer’s business requirements.

• Workflows and Dialogs.

• Hands on Installation of MS CRM and corresponding language pack.

• To do Data maps and Data imports.

• Is responsible for conducting UAT training, verify and closure of UAT issues.

• To prepare user manual and administration document for the clients to guide end users and key users on post-implementation.

• To define architecture to Integrate CRM with different applications.

• Identify common usage questions and extend the current customer knowledge base by writing FAQ.

• Analyze customer test cases to provide required suggestions for better results with respect to Business requirement.

• To Train users on Microsoft Dynamics CRM.

• Post implementation support and to give timely resolution of issues.

• Proficient in all modules of CRM.

• Key responsibilities include timely delivery of project milestones, Resource Planning and work allocation, co-ordination with client for estimates and time plan finalization.

• Motivate colleague and subordinates to achieve company goals.

Major Accomplishments

• Successfully executed and been a part of fifteen CRM implementation life cycles and other business application implementation for our different clients in different business vertical within short time with excellence.

• Successfully implemented MS-CRM 2011 for a client within two months when the product was in beta stage itself.

• Successfully implemented three CRM projects to integrate with NAV & AX.

• Successfully implemented business solutions such as DMS, File Manager, Mail Manager and CRM extended tools.

• Worked on multiple tenant CRM environment deployments.

• Successfully trained the customers on business solutions and make them understand the entire business scenarios and usage of business solutions within a short period of training.

• Delivered business solution presentations to our clients and make the end user to understand and improve their potential contributions to their business.

• Made an implementation and deployment of MS-Dynamic CRM in my current company itself to optimize and improve our business potential.

Major Clients Worked & Supported

• Power Centre Private Limited (India)

• Al-yaum (Saudi Arabia)

• Al-Jazirah (Saudi Arabia)

• Aqary (Saudi Arabia)

• Al-Hayat (Saudi Arabia)

• Modern Time Technical Systems (Saudi Arabia)

• Grundfos (India)

• TVS Funds (India)

• Club Mahindra (India)

• Population Services International (India)

• Vaighai Industries Limited (India, Srilanka)

• Rajexim (India)

• OrOr Flavours and Chemicals (India)

• Dharani Steel Industries (India)

• Apex Export Consortium (India)

• Kaliswari Matches and Fireworks (India)

Business Verticals

• Manufacturing

• Customer Service

• Publishing Service


• Media House

• Retail & Whole Sale Trading

• Property Management

• Dealer Management

• Export


• Service & Case Management

Extra-Curricular Activities

• Played and Won a runner medal in my college for “Badminton”.

• Learned and certified on an ancient art called “Kaayakalpam”.

• Attended several personality development programs.

Personal Details

Name : Ramprakash S

Gender : Male

Age : 28

Nationality : Indian

Marital Status : Single

Passport No : G5795407 (Valid up to 2017)

Languages : English, Tamil

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