Customer Service Medical Billing

• Calpernia R. Gustus

• **** Greatbridge Court

• Richmond, Virginia 23237

• 804-***-****

• **********@*****.***

• Objective

• To have an opportunity to work as a Medical Billing and Coding Specialist

• Summary of Skills

• Certified Nationally Registered Coding Specialist

• Knowledge of Medical Terminology

• Customer Service

• Detailed Oriented

• Highly Organized

• Education

• Centura College September 2010-2011

• Richmond, Virginia

• Work Experience

• Americas Best Value Inn Front Office Manager April 2002-Present

• Richmond, Virginia

• Follows corporate policies and procedures

• Provides customer service to guests

• Maintain confidentiality

• Home Instead Senior Care Personal Care Aide April 2009-Sept 2009

• Richmond, Virginia

• Provided companionship and conversation

• Prepared meals and cleaned up-meal-related items

• Assisted with grooming

• Performed other reasonable duties as assigned

• Reported hours according to office policy

• Heilig Meyers Furniture Co. Credit Manager Feb.1986-Feb.2001

• Richmond, Virginia

• Research customers account and resolve payment discrepancies

• Make collection calls to customers

• Audit accounts, process credit balances

• Handle account inquiries by telephone from customers

• Process warrants in debt and garnishments

• Process mail-in payments

• Maintain confidentiality

• Honors, Awards, Activities

• Attendance Awards, Student of the Mod for Medical Billing and Coding, Certification of Completion

• Uniform Billing (UB)-04 2008, Director’s List for Sep, Nov, Dec 2010 Semesters, Member of Student

• Council at Centura College

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