Customer Service Manager

Kaylan Jones

*** ***** *** **********, ** ***** **************@*****.*** TEL 720-***-****

Profile

I am a strong candidate with advanced managerial experience, working in a variety of different environments, maintaining productivity and customer satisfaction.

Experience

SPECIALTY TEAM MEMBER, WHOLE FOODS MARKET, SUPERIOR, CO AUGUST 2010-PRESENT

I take care of production and customer service for the Specialty team. Qualities include multitasking, ability to wok with minimal direction, and ensuring quality standards of the company.

BAKERY SPECIALIST, WHOLE FOODS MARKET, SUPERIOR, CO MARCH 2008-AUGUST 2011

In charge of all the buying for the bakery. Constant multitasking and prioritizing. Daily tasks included customer service, merchandising, attending meetings, conducting inventories, analyzing data, selecting a product mix, holiday planning, and supervising team members. Handles all fiscal responsibilities for the department.

CATERING MANAGER, JASON’S DELI, AURORA, CO MAY 2007-FEBRUARY 2008

Responsible for hiring and firing employees, running front of house employees and thorough training. In charge of all mar- keting for the store, including cold calling and securing new clients. Coordinated large scale catering orders and main- tained a weekly marketing report.

PASTRY SUPERVISOR, WHOLE FOODS MARKET ROCKY MOUNTAIN BAKEHOUSE, AURORA, CO JANUARY 2006-MAY 2007

Ran the high production pasty room in a large scale bakery facility, supplying all the Whole Foods stores in the region. Tasks included team member supervision, execution in baking and mixing high volume pastry orders, time management, and followthrough.

HEAD HOUSE MANAGER, DAIRY CENTER FOR THE ARTS, BOULDER, CO FEBRUARY 2005-NOVEMBER 2006

During shows and performances, I met with renters of the space, overviewed the policies, accomplished each public event, and ensured proper checkout. As a non profit arts center, I held an important role of coordinating volunteers, fund- raising, and attending meetings with staff and renters. Data entry, mailings, and office organization were other duties.

HOUSE PAINTER, DENVER CO, 2005-2009

Worked for my self and a company doing residential house painting, interior and exterior. Did color selection, custom painting, and murals for several families in the Boulder and Denver area.

CATERING CAPTAIN, REDSTONE CATERING, BOULDER CO JULY 2004-JANUARY 2006

Ran the team for an upscale catering company. Events ranged from football parties to exclusive weddings. Supervised food preparation, pack-up, setup, customer consultation, presentation, and takedown. I continually achieved strong cus- tomer satisfaction and became solution oriented.

INTERN, ARNOLD WORLDWIDE, BOSTON MA SUMMER 2001

Worked in the field helping execute layouts, presentations, and production work for large graphic design firm.

FARM MANAGER, LINCOLN MA & LUDLOW VT 1998-2004

Managed all operations of a non-profit, handicap accessible farm. Supervised all workers and maintained a productive, successful farm. Creative projects, expansive gardens, and regular upkeep were some of my many self-motivated duties.

Education

UNIVERSITY OF HARTFORD, WEST HARTFORD, CT AUGUST 2004-MAY 2004

Received Bachelor of Fine Arts, Ceramics, Art History, Magna Cum Laude

Skills

Experienced with all Microsoft Office programs on Mac and PC Strong telephone skills Graphic design background using Adobe Photoshop, Illustrator, In Design, Elements and Creative Suite Merchandising and advertising skills Quick and effective learner Multitasking and prioritizing

Referrals

Missy Davis, Whole Foods Market, Superior 720-***-**** Todd Kudlicki, Rocky Mountain Bakehouse, Aurora 303-***-****

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