Retail Store Manager
Resume:
Jeffrey R DeMers
Maple Grove, MN 55369
*******.******@*****.***
OBJECTIVE:
To help a company grow to a flourishing future in a position where I can utilize my five plus years of successful management and leadership experience.
PROFILE:
• Over 5 years of management experience with rapid advancement through positions as sales representative, senior sales representative, assistant manager, and store manager.
• Results-oriented, hands-on, energetic professional, with a successful record of accomplishments in the management of telecommunications and recreation industries.
• Strong track record that demonstrates self-motivation, creativity, dedication, and initiative to achieve and exceed both personal and corporate goals.
• Direct “Daily Huddles”, weekly team meetings, and monthly One-On-Ones, and completed necessary scheduling and payroll procedures for employees.
• Facilitate a team approach to achieve organizational objectives, increase productivity, and enhance employee morale.
• Empowering and enthusiastic leader who recruits, develops, coaches, motivates and inspires sales teams to top performance.
• Mentor employees on customer relationship management and how to implement win-win solutions.
• Responsible for Cost Control, P&L, Operations, Inventory Control, and Sales Reporting.
• Proficient with Microsoft Excel, Outlook, PowerPoint and Word.
EMPLOYMENT HISTORY:
AT&T Mobility April 2009 – Present
Bloomington, MN Retail Sales Manager
• Took over an underperforming location that finished with an average of 67% to their Gross Ad (GA) quota the first four months of the year and turned it into a location that attained an average of 101% to our GA quota the last five months.
• Won the first Retail Sales Manager (RSM) contest in our district that I was eligible for, achieving the highest percent gain for that month Year-Over-Year (YOY), and won the second RSM contest I was eligible for beating our locations “bests”.
• Coached and assisted a Retail Sales Consultant (RSC) into being promoted from this SM1 location to an SM2 location that he wanted to sell at.
• Increased store Data Feature Revenue by 25% in my first full month over the previous month and posted our best Data Feature Revenue this year last month with a continued increase in Features Per Op (FPO) month-over-month during the last four month.
• Increased store Accessory Revue from $3,916 the month before I arrived to $5,285 (35% increase month over month) in May, $5,571 in June, $7,662 in July, and $8,583 in Aug. Continued success in November posting the locations best Accessory Revenue Per Op of $61.62, which was $12.29 better than our previous best and $3.18 better than the district average.
• Successfully completed a twelve week Manager/Leadership program to further advance my skills of being a leader in a fast-paced, continuously changing industry.
Verizon Wireless October 2005 - October 2008
Plymouth, MN Retail Management
• Achieved an average of 138.9% monthly to my total quota in 2008.
• Averaged 97% on Merchandise Mystery Shoppers in 2007 and 2008. Average is 88% regionally.
• Revitalized and restored profitability of an underperforming location attaining a 90% increase Year-Over-Year (YOY) in the first month and attaining 29% increase YOY in the first six months.
• As an Interim Store Manager I implemented procedures to increase the stores Data Access Per Contract (DAPC) from $8.82 to $14.52 in 30 days when the District average was $11.87.
• Excelled in every semi-annual audit in the areas of cash management, security, transaction compliance, and inventory control with an average score of 96%.
• Recipient of “Winners Circle Award” issued to only the top 10% of sales managers nation-wide annually in 2006, 2007 and 2008.
• Continuously nationally ranked in the Top 20 Kiosk Performer for my two years managing kiosks with my highest rank being #4.
• Achieved 103% of total quota in 2007 in addition to a new store opening across the street as competition.
• Transformed inexperienced sales team into quota-achievers/breakers, with nearly 90% of team exceeding monthly quotas in 2007.
• Created more promoters of the company and more brand loyalty through implementation of the Net Promoter Score (NPS).
• Completed continuous online equipment and product trainings with a completion rate above 90%.
• Enrolled in and successfully completed Classroom Trainings: Managing Retail Sales, Learning to Use Your Behavioral Style, and Customers First Selling Skills.
Northwest Athletic Club July 2004 – Oct. 2005
Fridley, MN Sr. Membership Advisor
• Analyze competitive product offerings in terms of features and benefits as well as price points.
• Persuade customers to buy based on personalized service, expertise and quality, overcoming premium pricing issues and/or competitor programs.
• Proven ability to assess client needs; establish rapport, build trust, and close deals.
• Actively seek to stay current on product trends and developments to effectively offer the most useful information relevant to the customer's needs.
• Ensure that customers and prospective customers are greeted promptly, treated with a high level of courtesy and professionalism, and resolve any issues in a timely manner.
EDUCATION:
Minnesota State University, Mankato Graduate
Mankato, Minnesota Bachelors of Science – Sports Management
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